Telephone Room Supervisor
4 weeks ago
Job Summary:
Responsible for the daily operation of the Telephone Room and staff. Provides supervision and support of staff as it relates to meeting established grades of service within the Jefferson division and its clients and customers. Promotes Service Excellence as the primary goal of the Telephone Room.
Essential Functions:
- Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson
- Trains new personnel on all aspects of the Telephone Operations including all CODES
- Perform call monitoring for staff performance
- Prepares monthly staff performance and statistical reports.
- Maintain time record cards and Telephone Room employee personnel files.
- Triages on call needs for team as appropriate.
- High School Diploma required.
- At least three years' supervisory or lead experience. At least five years' Telephone operator experience
- Strong Service Excellence skills
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