Senior Technical Business Analyst

2 weeks ago

Pleasanton, United States Bayone Full time

This role will involve day-to-day interactions with our Salesforce Business and Technical team. You'll be working and collaborating with Product Development, Integration, Data Migration, Change Management along with Business Teams to gather requirements and define business use cases. You'll be working closely with the Product Owner on a daily basis and will be reporting to the Director of Product Management.

Key Responsibilities include, but are not limited to:
• Work with the Business and Product teams to understand the existing process and to gather the business and functional requirements, by scoping, defining, and prioritizing requirements.
• Understand and document detailed requirements for implementing and enhancing CRM solution.
• Critically evaluate information gathered from multiple sources, reconcile inconsistency, and break down high-level information into details.
• Work with UX/UI team to develop mock-ups and proposed user journeys
• Mapping functional requirements to Salesforce.com features and functionality.
• Work with Product Manager and Analytics team to define, measure and track Key Performance Indicators (KPIs) and success criteria for the assigned projects & features
• Work with Architects and Developers to transform new requirements into Salesforce.com design and implementation.
• Work with the functional SME and trainers to identify and document process gaps and process improvements.
• Assist and Develop Innovation Roadmaps and BRDs.

What are the top 3-5 responsibilities (Must Haves) expected of this worker?
* Oversee Customer Assistance and Salesforce platform.
* Gather requirements and define business use cases.
* Take User journeys and create User Stories
* User Acceptance Testing

What technology is required for this role? Jira/Confluence, Salesforce, CRM

Qualifications:
* BS/BA Degree
• You have 5-9 years of technical business analyst experience in delivering amazing customer experience using customer support products and technology
* Customer Relation Management and Customer Service Management Solutions used by medium sized customer support organizations.
• Certificates: Six Sigma, Agile or Salesforce is a strong plus
• Product experience in eCommerce customer support a plus
• Aptitude for strategic thinking and problem solving in a fluid environment.
• Exceptional at prioritizing and focusing on the highest value opportunities.
• Ability to stay goal oriented and act with a sense of urgency
• Ability to work collaboratively as a member of cross-functional teams to deliver results.
• Excellent communication skills, able to present, negotiate and influence at C-level.
• Exceptional networking, relationship building and influencing skills.

  • Senior Technical Business Analyst

    4 weeks ago

    Pleasanton, United States Bayone Full time

    This role will involve day-to-day interactions with our Salesforce Business and Technical team. You'll be working and collaborating with Product Development, Integration, Data Migration, Change Management along with Business Teams to gather requirements and define business use cases. You'll be working closely with the Product Owner on a daily basis and will...

  • Senior Technical Business Analyst

    5 days ago

    Pleasanton, United States Bayone Full time

    This role will involve day-to-day interactions with our Salesforce Business and Technical team. You'll be working and collaborating with Product Development, Integration, Data Migration, Change Management along with Business Teams to gather requirements and define business use cases. You'll be working closely with the Product Owner on a daily basis and will...

  • Jira Align Senior Business Analyst

    4 days ago

    Pleasanton, United States Damco Solutions Full time

    Description: Product and Technology Strategic Planning Organization plans, drives and implements processes that empower and underpin the P&T portfolio and beyond. These world-class processes and frameworks require outstanding planning, efficiency and scalability to increase business value and optimize resources across numerous domains. bout the Role re you a...

  • Jira Align Senior Business Analyst

    2 weeks ago

    Pleasanton, United States Damco Solutions Full time

    Description: Product and Technology Strategic Planning Organization plans, drives and implements processes that empower and underpin the P&T portfolio and beyond. These world-class processes and frameworks require outstanding planning, efficiency and scalability to increase business value and optimize resources across numerous domains. bout the Role re you...

  • Business Analyst

    1 month ago

    Pleasanton, California, United States Flexon Technologies Inc Full time

    Entry Level Business AnalystResponsibilitiesWork hand-in-hand with the business side of an organization to help in process improvements.Working primarily on design and analysis in the areas of organization planning cum information technology.Works as the middle man between the technical team and business team so as to assist in the development of...

  • Associate Business Analyst

    4 weeks ago

    Pleasanton, United States Flexon Technologies, INC. Full time

    Job DescriptionJob DescriptionEntry Level Business AnalystResponsibilities:Work hand-in-hand with the business side of an organization to help in process improvements.Working primarily on design and analysis in the areas of organization, planning cum information technology.Works as the middleman between the technical team and business team so as to assist in...

  • Business Systems Analyst

    3 days ago

    Pleasanton, United States Magnit Full time

    About the TeamThe Business Systems Analyst acts as a liaison between Business technology Go To Market(GTM) and business functions to analyze complex business problems and provide techno functional solutions. Provides techno functional expertise in identifying, evaluating and developing systems and procedures that are efficient and meet user requirements....

  • Business Systems Analyst

    3 days ago

    Pleasanton, United States Magnit Full time

    About the TeamThe Business Systems Analyst acts as a liaison between Business technology Go To Market(GTM) and business functions to analyze complex business problems and provide techno functional solutions. Provides techno functional expertise in identifying, evaluating and developing systems and procedures that are efficient and meet user requirements....

  • Business Systems Analyst

    3 days ago

    Pleasanton, United States Magnit Full time

    About the TeamThe Business Systems Analyst acts as a liaison between Business technology Go To Market(GTM) and business functions to analyze complex business problems and provide techno functional solutions. Provides techno functional expertise in identifying, evaluating and developing systems and procedures that are efficient and meet user requirements....

  • Business Analyst

    4 days ago

    Pleasanton, United States Bayone Full time

    This role will have day-to-day interactions with our Salesforce Business and Technical team. You'll be working and collaborating with Product Development, Integration, Data Migration, Change Management along with Business Teams to gather requirements and define business use cases. You'll be working closely with the Product Owner on daily basis and will be...

  • Business Analyst

    2 weeks ago

    Pleasanton, United States Bayone Full time

    This role will have day-to-day interactions with our Salesforce Business and Technical team. You'll be working and collaborating with Product Development, Integration, Data Migration, Change Management along with Business Teams to gather requirements and define business use cases. You'll be working closely with the Product Owner on daily basis and will be...

  • Business Analyst III

    2 weeks ago

    Pleasanton, United States LanceSoft Full time

    Job Title: Business Analyst III Location: Pleasanton, CA 94588 Duration: 06 Month Contract Hours: Business Hours Job Description: Contract to Hire. Develops, documents, and analyzes business requirements. Defines high-level applications, relationships, flows, and functional specifications. Provides business expertise. Lead teams (small to broad cross...

  • Senior Cybersecurity Analyst- Remote

    2 weeks ago

    Pleasanton, United States Blue Star Partners, LLC Full time

    Job Title: Senior Cybersecurity Analyst Location: Pleasanton, CA or Remote (East Coast only for Remote) Period: 05/13/2024 to 12/31/2024 – possibility of extension Hours/Week: 40 hours  Rate: $70-75/hour (Hours over 40 will be paid at Time and a Half) Contract Type: W-2 Scope of Services: The Senior Cybersecurity Specialist contributes to the support...

  • Senior Cybersecurity Analyst- Remote

    4 weeks ago

    Pleasanton, United States Blue Star Partners LLC Full time

    Job DescriptionJob DescriptionJob Title: Senior Cybersecurity AnalystLocation: Pleasanton, CA or Remote (East Coast only for Remote)Period: 05/13/2024 to 12/31/2024 – possibility of extensionHours/Week: 40 hours Rate: $70-75/hour (Hours over 40 will be paid at Time and a Half)Contract Type: W-2Scope of Services:The Senior Cybersecurity Specialist...

  • Senior Technical Project Manager

    2 weeks ago

    Pleasanton, United States Bayone Full time

    Role: Senior Technical Project Manager Location: Pleasanton, CA Type: 6 -12 months+KEY RESPONSIBILITIES: • Build strong working relationships with business and IT stakeholders and ensure project support and commitment. • Product ownership of budget and backlog delivery of enhancements and issue fixes. • Define project scope, deliverables and roles and...

  • Senior Cybersecurity Analyst

    4 weeks ago

    Pleasanton, United States SMS Staffing Inc. Full time

    Job DescriptionJob DescriptionSMS Staffing Inc is Hiring Immediately for a skilled Senior Cybersecurity Analyst. Job Title: Senior Cybersecurity Analyst - Product CybersecurityJob Location: Pleasanton, CA, U.S.A.Job Type: Contract (possible extension)Pay: Starts at $78.00 an hourShift Structure: 9:00 am - 5:00 pm; ONSITE, Monday to Friday, 40 hours per...

  • Security Operations Center Analyst

    4 weeks ago

    Pleasanton, United States Yoh, A Day & Zimmermann Company Full time

    Senior SOC AnalystMostly Remote but must be willing to travel onsite occasionally. (Pleasanton or Vacaville)Long Term Contract - W2 only, (No C2C or sponsorship available) Technical Knowledge and Skills:Minimum of 5+ years of technical experience conducting security incident response and forensic analysis.Working experience of obtaining Cyber Threat...

  • Security Operations Center Analyst

    4 weeks ago

    Pleasanton, United States Yoh, A Day & Zimmermann Company Full time

    Senior SOC AnalystMostly Remote but must be willing to travel onsite occasionally. (Pleasanton or Vacaville)Long Term Contract - W2 only, (No C2C or sponsorship available) Technical Knowledge and Skills:Minimum of 5+ years of technical experience conducting security incident response and forensic analysis.Working experience of obtaining Cyber Threat...

  • Security Operations Center Analyst

    4 weeks ago

    Pleasanton, United States Yoh, A Day & Zimmermann Company Full time

    Senior SOC Analyst Mostly Remote but must be willing to travel onsite occasionally. (Pleasanton or Vacaville) Long Term Contract - W2 only, (No C2C or sponsorship available) Technical Knowledge and Skills: Minimum of 5+ years of technical experience conducting security incident response and forensic analysis. Working experience of obtaining Cyber Threat...

  • Senior Data Product Manager

    2 weeks ago

    PLEASANTON, United States Albertsons Companies, Inc. Full time

    The Data Product Management Team uses data to drive business strategy, innovation, and improvements to customer needs, and solve business problems. As a senior level Data Product Manager, you are a key enabler for unlocking the value of our data! Thi Product Manager, Manager, Data Engineer, Product Management, Business Analyst, Product, Technology, Grocery