Atlassian Project Support Consultant

2 weeks ago

Coppell, United States US Tech Solutions Full time
Project Overview:
  • Our mission is to make the world's health data useful so that people enjoy longer and healthier lives.
  • We are developing the infrastructure and solutions to harness the profusion of health information for good. Our data-driven solutions span three primary areas: research, care and innovation.
Overall Responsibilities:
  • The Atlassian Project Support Consultant will be responsible for supporting the Atlassian suite of products not limited to Confluence, Jira (Software & JSM) and Trello.
  • As a new tool in the Verily toolset, Atlassian will be used to improve workflows and processes.
  • The Atlassian Project Support Consultant will assist with these in addition to helping train users on how to use the various Atlassian applications.
  • Work with various Stakeholders to meet Operational requirements within Atlassian capabilities and features.
  • Work with the Atlassian Committee on changes to the system.
  • Develop IT Asset Management via "Assets" formerly known as Insights.
  • Develop Standard Operating Procedures for Incident Management, Disaster Recovery, & Escalations.
  • Develop Intake Procedures, Templates and Team training with Business Teams for creating new Jira Service Management Projects.
  • Work with (W) IAM teams to design and revise Life Cycle Management.
  • Create Training Documentation, Videos, and host Q&A sessions for Atlassian Products.
  • Work with SaaS Manager to understand Business requirements and identify solutions or improvements to workflows within Atlassian, (Metrics, Dashboards, Options).
  • Champion the Atlassian Product Suite to help drive adoption for the company.
Mandatory Skills/Qualifications:
  • Bachelor's Degree or equivalent experience.
  • 5+ years administering Jira and Confluence in the cloud.
  • 3+ years configuring Jira Service Management (Jira Service Desk).
  • 3+ years of Scripting experience.
  • 2+ years of Project Management and/or Scrum experience.
  • Creating solutions for various departments using Atlassian tools.
  • Working with common Atlassian plugins such as ScriptRunner, Github or Xray.
  • Understanding of ITIL Framework, Agile practices & Application Security.
  • Merger and Acquisition experience.
Skills:
  • Experience with Instance & Site Migrations/Unification
  • Atlassian Certified Cloud Professional (ACP-420, ACP-120)
  • Working knowledge of Cloud based technologies.
  • Experience Building out Security/Group Management.
  • Atlassian & Slack Integration Experience.
Education:
  • A Bachelor's degree is nice to have, but not required.

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