MS Dynamics 365 Developer

3 weeks ago


Harrisburg, United States Crescens Full time
Job title: MS Dynamics 365 Developer
Location: Harrisburg, PA [Remote]
Duration: 4+ months
Type: contract

Job Description:
  • Leads and/or participates on project teams for system work efforts to enterprise systems. Gathers information from user departments to determine how to best support the needs of end users.
  • Configures and maintains enterprise systems and software to support end users and Commission business processes.
  • Identifies and corrects configuration issues to restore solutions and ensure proper operation.
  • Develops and maintains Business Process Procedures (BPPs) and other documentation.
  • Aids end users by troubleshooting, analyzing, and resolving concerns regarding enterprise systems, solutions, and processes.
  • Participates and/or assists in training of end users regarding their specific systems and processes.
  • Develops, maintains, executes, and validates test scripts and the testing process.
  • Coordinates with other business units to accomplish successful implementation of changes.
  • Conducts reviews and comparisons of current business processes with the best practices to determine where business process or system changes are necessary.
  • Monitors business systems and business processes to identify and recommend opportunities for process improvement.
  • Reviews changes to legislation, contracts, regulations, business operational procedures or systems that may impact the Commission.
  • Determines what changes may be necessary to incorporate within enterprise systems.
  • Utilizes various software and/or technology tools to perform job duties.
  • Performs related duties as assigned.
  • Perform all duties related to the application development life cycle including, but not limited to, determining requirements, coding/building, unit testing, and implementation.

Required Skills:
  • Enterprise system experience in configuring enterprise software, providing technical assistance, conducting system testing, and developing end user pr
  • Bachelor's degree in information technology or closely related field.
  • Experience building Customer oriented Dynamics applications.
  • Experience in mapping and documenting customer journeys.
  • Experience with Computer Telephony Integration (CTI)
  • Experience with creating dashboards and system views to make it easy for the Customers to navigate through the system.
  • Experience with importing and exporting data from/to MS Dynamics.
  • Experience with setting up Power Automate and MS Flows.
  • Experience in using Knowledge Base and smart assist functionalities available in Dynamics.
  • Experience with system configuration and deployments.
  • Experience in standard D365 Online development - forms, fields, views, dashboards, workflows, plugins, etc.
  • Experience in writing custom .NET code, plugin code etc. for high volume contact centers built on the Dynamics platform
  • Experience developing Power Apps, including Canvas Apps & Model-driven Apps
  • Developing and maintaining Dynamics Web Portal for customer self-service including the ability for capturing real time payments from customer
  • Experience in developing and maintaining real time integration between CE and F&O via LogicApps
  • Experience in developing and maintaining SOAP and REST APIs to integrate with 3rd party SAS applications.
  • Experience with maintaining custom code in Azure DevOps
  • Experience in writing custom code, plugin code etc. built on the Dynamics platform
  • Experience in enhancing ChatBOT experiences available in the Azure platform for online customers.
  • Experience in enhancing Azure BOT framework to automate business processes.
  • Experience enhancing out of the box functions related to General Ledger, A/R and Credit and Collections modules and related business processes in F&O
  • Bachelor's degree in information technology or closely related field.
  • Microsoft certifications in specified technical areas


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