Public Works Dispatch Clerk

3 weeks ago


Haltom City, United States Haltom City Full time

Processes and dispatches Public Works service calls; responds to public inquiries and complaints; issues assigned City permits; and performs a variety of clerical duties in support of departmental operations.

Examples of Duties:

  • Provides customer service to the public in person and via telephone.
  • Responds to public works related inquiries, complaints, and requests for service.
  • Logs and processes maintenance requests pertaining to City water, sewers, streets, street lighting, traffic lights, parks, and recreation facilities.
  • Prioritizes and dispatches calls for service to appropriate Public Works personnel.
  • Assists contractors and City residents in locating utility lines and water/sewer mains.
  • Issues waste hauler permits, right-of-way permits, and backflow tester registrations.
  • Coordinates the issuance of fire hydrant meters to contractors working within City limits.
  • Orders departmental materials including concrete, sand, flex base, and topsoil.
  • Prepares, updates, and maintains work order, permitting, and other departmental records.
  • Conducts general clerical duties including answering incoming calls and processing mail.
  • Coordinates with other City departments regarding Public Work projects and activities.
  • Performs other duties as assigned or required.
Typical Qualifications:
  • High School Diploma or equivalent
  • One year clerical/customer service experience


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