It Service Desk Analyst

3 weeks ago

Hoffman Estates, United States TCWGlobal Full time
IT Service Analyst, Level I or II

Payrate: $33-$35/hr DOE

Work Hours: 7am-4pm CST, M-F-Onsite

Location: Hoffman Estates, IL 60169

6 month assignment with potential for extension

Weekly Pay and Benefits

Our leading Manufacturing client is hiring a Level One Desktop and Service Desk Analyst to join their team of service desk/desktop support professionals. The ideal candidate will be comfortable working in a fast paced and dynamic environment and will need to be flexible, adaptable and responsive. They should be able to work independently as well as in a team, and follow the policies and procedures of the organization. MacBook support experience is a must have. If you have these qualities, please review other details below, apply, and I look forward to hearing from you

Requirements:
• At least two years of experience in providing desktop and service desk support to end users in a corporate environment
• Excellent customer service skills, including the ability to communicate effectively, empathize with users, and resolve issues in a timely and professional manner
• Strong troubleshooting skills of PCs and Windows related software, such as Microsoft Office, Outlook, Teams, etc.
• Familiarity with common desktop hardware components, such as monitors, keyboards, mice, printers, etc.
• Ability to work independently and as part of a team, and to follow instructions and procedures
• Willingness to learn new technologies and skills, and to keep up with the latest trends and best practices in desktop support
• Availability to work on a rotating shift schedule, including weekends and holidays
• 1+ years of experience in a similar role, preferably in a large or medium-sized organization.
• They should also have a relevant certification, such as CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator Associate, or ITIL Foundation.
• Macbook support experience

- At least two years of experience in providing technical support for MacBook users, including troubleshooting, repairing, and upgrading hardware and software

- Familiarity with macOS and its features, such as iCloud, Time Machine, AirDrop, etc.

- Ability to diagnose and resolve complex issues related to MacBook performance, security, and connectivity

TCW Global is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.

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