Receptionist/ Concierge

2 weeks ago

Utica, United States Aditi Consulting Full time
Summary:
The Concierge is the first face that visitors see at company's Resource Center retail locations. This role is responsible for greeting visitors, administering incoming calls and ensuring all guests and callers are appropriately routed in a courteous and professional manner Essential Resource

Responsibilities / Accountabilities: -
  • Greets and directs visitors to appropriate company representative.
  • Administers intake sign-in log and exit satisfaction survey to visitors.
  • Schedules 1:1 consultation appointment as needed for licensed and certified company representatives.
  • Answers all incoming calls in a timely and professional manner.
  • Accurately transfers calls to appropriate parties.
  • Performs a variety of clerical duties (light filing and data entry) as requested.
  • Organizes and maintains up-to-date corporate information and telephone listings.
  • Maintains reception area materials (e.g., product brochures, newsletters, event calendars, etc.) for the purpose of providing resource information to visitors.
  • Receives a variety of items (e.g., mail, special deliveries, packages, supplies, etc.) for the purpose of distributing materials to appropriate parties.
  • Performs additional job duties as assigned by company.

Minimum Resource Qualifications:-
  • Associate degree in relevant field or equivalent combination of relevant education and experience.
  • Receptionist or customer service experience in an employment setting of 50+ people required.
  • Excellent phone etiquette and customer service skills.
  • Well organized with attention to detail.
  • Ability to multitask in a fast-paced environment.
  • Professional, enthusiastic and positive attitude.
  • Knowledge of all Microsoft Office applications


Compensation:
The pay rate range above is the base hourly pay range that Aditi Consulting reasonably expects to pay someone for this position (compensation may vary outside of this range depending on a number of factors, including but not limited to, a candidate's qualifications, skills, competencies, experience, location and end client requirements).

Benefits and Ancillaries:
Medical, dental, vision, PTO benefits and ancillaries may be available for eligible Aditi Consulting employees and vary based on the plan options selected by the employee.