Customer Success Associate

2 weeks ago


Seattle, United States Vimocity Full time
Introduction

Vimocity is the leading technology-enabled injury-prevention solution for the Clean Energy and Utilities Industry in the United States. We aspire to become the industry standard for Musculoskeletal Injury Prevention by the end of 2024.

We are looking for a Customer Success Associate that is passionate about supporting the customer success team in driving value for our customers. The primary role for this position will be supporting the Customer Success Managers in program implementation, management and customer communication. The Customer Success Associate who joins our team will be comfortable in a start-up environment and have excellent communication skills.

Why Vimocity?

At Vimocity, we believe that every individual deserves to be out of pain and moving their best. We're a team of dynamic change-makers with a passion for developing the most effective injury-prevention solution on the market. Our mobile and web apps, backed by our expertise in movement and ergonomics, puts engaging solutions directly in the hands of our utility and clean energy customers and their employees. A mission-minded team, supportive culture, and unique growth opportunities will empower you to reach your career goals and do your best work at Vimocity.

This position is primarily remote but applicants are required to reside in the Seattle area.

What You'll Achieve

We are looking for a candidate who will thrive in a high-growth environment to join our customer success team. Candidates in this role will be accountable for providing the highest level of customer support and service to customers. An ideal candidate will have demonstrated the ability to support customers both through administrative assistance and finding solutions to customer needs. We'd love to hear from you if you have a drive to help others and are a team player

  • Customer Reporting
    • Success metric and engagement analysis
    • Customer analytic dashboard management
    • Program and workshop survey entry and analysis
  • Customer Management
    • Meetings and creating and tracking action items (note-taking)
    • Presentation deck creation and template management
    • Deliver program resource and communication requests
    • Facilitate distribution of customer materials
  • Customer Support
    • Answer support tickets that come through the Vimocity help desk
    • Respond to direct customer requests that come via email or meetings with the Customer Success Managers
    • Create customer support response rules based on FAQs
  • Internal Communication
    • Cross collaboration with other teams on a consistent basis
    • Owning and managing internal CS initiatives and projects
    • Being the voice of the CS team to other Vimocity teams
Your Core Attributes
  • Detail Oriented
  • Excellent written and verbal communication skills
  • Ability to prioritize effectively
  • Problem-solving skills
  • Analytic skills
  • Tech savvy
This opportunity is for someone who wants a career in customer success in a start-up environment.

Compensation: Base Salary, Plus Commission
  • Dental
  • Vision
  • Health Insurance
  • 401(k)
Application

Does this sound like it might be you? If so, we'd love to hear from you Please include your resume and a compelling cover letter telling us:
  • Why you are the best fit for this role
  • Why do you care about positively impacting the lives of others through movement health
  • Why you are interested in being a part of the Vimocity Team

We strive to provide a hiring experience and work environment in which all people know they are equally respected and valued. We value what makes you unique, and we'd love to see what you might add to our team.

  • Seattle, United States Stackline & Company Full time

    **Customer Support Associate** Seattle, WA / Customer Success / Full-Time Stackline is an all-in-one ecommerce platform for brands and retailers. By combining market intelligence, advertising automation, workflow management, and operational analytics into a single platform, Stackline delivers the industry-leading operating system for companies to scale their...


  • Seattle, United States Headway - Design & Development Full time

    As our first Manager of Provider Success, you will play a critical role in scaling Headway's customer success team. You will lead a team of representatives focused on the growth and retention of Headway's most valuable provider segments. You will provide guidance, mentorship, and support to help increase the number of appointments that our providers have on...


  • Seattle, United States ACG Seattle Full time

    Our Company specializes in transforming client inquiries into profitable accounts through a consultative approach. Our dedication to fostering customer relationships has not only elevated our clients' brand popularity but also created numerous growth opportunities within our company. We're currently seeking a Full-Time Customer Service & Sales Associate to...


  • Seattle, United States TJX Companies Full time

    LP CSA (TACTICAL UNIFORM)Acts as a visual deterrent to prevent potential loss/dishonesty. Wears a Company-issued Body Worn Camera (if assigned) and engages the camera during approved situations. Wears a complete Company approved uniform (tactical v Customer Service, Associate, Loss Prevention, Service, Store Detective, Customer Engagement, Retail


  • Seattle, United States Doordash Full time

    About the Team As one of DoorDash's core operations teams, Customer Experience, ensures that when there are bumps in the last mile, there's always someone there to help make things right. Our team designs and operates DoorDash's large and growing global network of support centers, with the ultimate goal of delivering an outstanding customer experience as...


  • Seattle, United States The Hertz Corporation Full time

    Hourly Wage: $19.71 $3,500 Retention Bonus for All New Hires! ($1,500 at 90 days, $2,000 at 180 days) The Customer Service and Sales Associate consults with customers on their Hertz rental. Maximizing revenue opportunities by actively offering produc Customer Service, Service, Sales Associate, Retail, Automotive, Customer


  • Seattle, United States Ivanti Full time

    Who We Are: In today's work environment, employees use a myriad of devices to access IT applications and data over multiple networks to stay productive, wherever and however they work. Ivanti elevates and secures Everywhere Work so that people and organizations can thrive. While our headquarters is in the U.S., half of our employees and customers are outside...


  • Seattle, United States Ivanti Full time

    Who We Are: In today's work environment, employees use a myriad of devices to access IT applications and data over multiple networks to stay productive, wherever and however they work. Ivanti elevates and secures Everywhere Work so that people and organizations can thrive. While our headquarters is in the U.S., half of our employees and customers are outside...


  • Seattle, United States Community Health Plan of Washington Full time

    Community Health Plan of Washington is an equal opportunity employer committed to a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to any actual or perceived protected characteristic or other unlawful consideration. Our commitment is to: · Strive to a pply an equity lens to all our work. ·...

  • Logistics Associate

    2 weeks ago


    Seattle, Washington, United States Thistle Full time

    ABOUT THE ROLE:Reporting to the Logistics Supervisor, Logistics Associates monitor daily onsite route distribution from start to finish. Logistics Associates are often the first person delivery drivers meet in person. Logistics Associates facilitate driver load out, and will coach drivers if they have repeated issues and/or questions.Schedules and hours will...

  • Sales associate

    2 days ago


    Seattle, United States Vuori, Inc. Full time

    Company Description Vuori is re-defining what athletic apparel looks like: built to move and sweat in but designed with a casual aesthetic to transition into everyday life. We draw inspiration from an active coastal California lifestyle; an integration of fitness, creative expression and life. Our high energy fast paced retail environment is reflected in the...


  • Seattle, United States Community Health Plan of Washington Full time

    Job DescriptionJob DescriptionWho we areCommunity Health Plan of Washington is an equal opportunity employer committed to a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to any actual or perceived protected characteristic or other unlawful consideration.Our commitment is to:· Strive to...

  • Sales Associate

    4 days ago


    Seattle, United States Stratford Davis Staffing LLC Full time

    Embark on your Sales journey with us! We're on the lookout for dynamic and self-motivated individuals to take on the role of Sales Associate on a 1099 contract basis. This is an excellent opportunity for both seasoned sales professionals and newcomers to the field. Shape your career in sales while enjoying the flexibility of remote work. Get ready to...


  • Seattle, United States CHPW Full time

    Who we are Community Health Plan of Washington is an equal opportunity employer committed to a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to any actual or perceived protected characteristic or other unlawful consideration. Our commitment is to: •Strive to apply an equity lens to all...

  • Southcenter Mall

    5 days ago


    Seattle, United States Groupe Dynamite Full time

    ** Southcenter Mall - Sales Associate PT US** **Job Category****:** Sales Operations & LP **Requisition Number****:** TEMPL03439 Showing 1 location **Job Details** **Description** Seize the opportunity to join a global fashion retailer with two brands at the heart of its success, Garage and Dynamite, selected as one of *Montreal's Top Employers 2020* and as...

  • Warehouse Associate

    4 weeks ago


    Seattle, United States American Freight Furniture Full time

    ** Warehouse Associate** **Job Category****:** Merchandising **Requisition Number****:** MERCH02109 Showing 1 location **Job Details** **Description** The Warehouse Associate position exists to ensure effective movement and management of inventory between the dock, sales floor, product repair, customer pickup and delivery. This role ensures the proper...


  • Seattle, United States Pike13 Full time

    **We're hiring!** **Customer Care Specialist** Full-time Location: Seattle, WA Annual Salary: 40k-45k **What You'll Do** The Customer Care Specialist position assists Pike13 customers with any issues, concerns or questions they may have regarding Pike13 products, and resolves issues effectively and with a great deal of professionalism. This position...


  • Seattle, United States Qualtrics Full time

    **Senior Software Engineer - Customer Experience, Customer Care** Seattle, Washington, United States Category Engineering JOB DESCRIPTION The Qualtrics XM Platform is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products...


  • Seattle, United States Expeditors Full time

    “We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. 18,000 trained...

  • Sales Associate

    3 weeks ago


    Seattle, United States Michaels Stores Full time

    Sales Associate page is loaded **Sales Associate** **Sales Associate** locationsConcord-8066 Concord Mills Blvd time typePart time posted onPosted Today job requisition idR00047603 Store - Concord, NC**We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world!** ...