Product Support Associate
1 month ago
Westaff is looking for Product Support Associate in the Portsmouth NH area
Work Schedule: Monday-Friday, 8am-6pm
Compensation starting at $22/Hour
Location: Portsmouth NH
Job Responsibilities:
- Receive, assign, and manage support requests via phone or email
- Talk with customers to resolve issues through a series of actions
- Follow support processes to identify and resolve level 1 support issues
- Follow the escalation process to push complex issues to level 2 support
- Accurately process and record call transactions using support ticketing software
- Track tickets through support process until completion, including appropriate followup.
- Create orders for replacement parts and track returns to ensure that parts are returned
per warranty guidelines - Align performance to assigned KPI goals individually and for your team
- Perform additional duties as assigned
Qualifications:
• Strong organizational skills, problem-solving, and attention to detail
• Exceptional phone etiquette
• The ability to manage multiple priorities and be comfortable working under pressure
• Self-motivated and able to work in a team environment
• Ability to give full attention to what other people are saying, to use logic and reason to
identify the strengths and weaknesses of alternative solutions
• A basic knowledge of software and hardware for personal computers and smartphones
• A technical mindset with a passion to learn about and understand our product
• Excellent written and verbal communication skills to deal effectively with internal and
external contacts
• Knowledge of customer service principles and practices
• Ability to learn new skills, software, hardware and repair processes
• Innovative thinker who is positive, proactive, and readily embraces change
Apply today for immediate consideration for our Product Support Associate job position
Members of the Military and Veterans Encouraged to Apply
-
Production Associate
2 weeks ago
Portsmouth, Virginia, United States Cintas Full timeRequisition Number: 172431Job DescriptionCintas is seeking a Production Associate - Stockroom. Responsibilities include general duties throughout the stockroom department as needed, including break, vacation and absence coverage for all stockroom positions. The jobs are all physical in nature and require standing and/or repeated bending, lifting, twisting...
-
Artiva Product Support Analyst
3 days ago
Portsmouth, United States Portsmouth Regional Hospital Full time**Introduction**: Do you have the career opportunities as a Product Support Analyst I you want with your current employer? We have an exciting opportunity for you to join Parallon which is part of the nation's leading provider of healthcare services, HCA Healthcare. **Benefits**: Parallon, offers a total rewards package that supports the health, life,...
-
Associate Director, Drug Product Sales
2 weeks ago
Portsmouth, United States Lonza America, Inc. Full timeThe primary responsibility of this position is to help drive acquisition of new customers and expand existing customers for the Drug Product Services (DPS) Business Unit (BU). Working collaboratively with Global Sales, Commercial Development and Mark Product Sales, Drug, Director, Associate, Account Manager, Product Development, Manufacturing, Technology
-
Production Manager
1 week ago
Portsmouth, United States Artech Full timeLocation- Onsite (Portsmouth, NH. 03801) Salary- 100-120k Industry- Manufacturing Why open?- Current Manager Promoted We kindly request that you thoroughly read this job description to ensure it aligns with your aspirations and skills. This ensures a seamless and efficient application process for both you and us. Job Description The Production...
-
Associate Director, Drug Product Sales
2 weeks ago
Portsmouth, United States Lonza, Inc. Full timeToday, Lonza is a global leader in life sciences operating across three continents. While we work in science, there's no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small,...
-
Associate Director, Drug Product Sales
2 days ago
Portsmouth, United States Lonza, Inc. Full timeToday, Lonza is a global leader in life sciences operating across three continents. While we work in science, there's no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small,...
-
Manufacturing Associate
3 weeks ago
Portsmouth, United States TekWissen ® Full timeJob Title: Manufacturing Associate / Biotechnologist AssociateLocation: Portsmouth, NH – 03801Duration: 12 Months Job Type: ContractWork Type: OnsiteDay Shift: 07:00 PM to 07:00 AMPay Rate: $27-$27.00 / hourlyOverview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a leading...
-
Manufacturing Associate
3 weeks ago
Portsmouth, United States TekWissen ® Full timeJob Title: Manufacturing Associate / Biotechnologist AssociateLocation: Portsmouth, NH – 03801Duration: 12 Months Job Type: ContractWork Type: OnsiteDay Shift: 07:00 PM to 07:00 AMPay Rate: $27-$27.00 / hourlyOverview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a leading...
-
Manufacturing Associate
3 weeks ago
Portsmouth, United States TekWissen ® Full timeJob Title: Manufacturing Associate / Biotechnologist AssociateLocation: Portsmouth, NH – 03801Duration: 12 Months Job Type: ContractWork Type: OnsiteDay Shift: 07:00 PM to 07:00 AMPay Rate: $27-$27.00 / hourlyOverview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a leading...
-
Product Pack-Out Associate
4 days ago
Portsmouth, United States Connexion Systems & Engineering, Inc. Full timeJob DescriptionJob DescriptionDutiesShift: M-Th 7am-5pm• Efficiently pack out finished products within specified timelines• Conduct thorough inspections for any physical defects in finished goods• Assist in updating and closing work order accurately• Support in conducting routine cycle counts and updating inventory records with precision• Package...
-
Product Pack-Out Associate
2 days ago
Portsmouth, United States Connexion Systems & Engineering, Inc. Full timeJob DescriptionJob DescriptionDutiesShift: M-Th 7am-5pm• Efficiently pack out finished products within specified timelines• Conduct thorough inspections for any physical defects in finished goods• Assist in updating and closing work order accurately• Support in conducting routine cycle counts and updating inventory records with precision• Package...
-
Production Manager
2 weeks ago
Portsmouth, Virginia, United States Michael Page Full timeAbout Our Client My client is a global company in the industrial space and focus on a variety of areas within the space. This company has great benefits including a comprehensive benefits package, 401K with company match, tuition reimbursement, quarterly bonuses and more. Job Description Reporting directly into the Operations Director, you will be...
-
Production Manager
2 days ago
Portsmouth, Virginia, United States Michael Page Full timeAbout Our Client My client is a global company in the industrial space and focus on a variety of areas within the space. This company has great benefits including a comprehensive benefits package, 401K with company match, tuition reimbursement, quarterly bonuses and more. Job Description Reporting directly into the Operations Director, you will be...
-
Laboratory Associate
1 month ago
Portsmouth, United States TekWisswnGroup Full timeThe Manufacturing Associate is responsible for the manufacture of therapeutic proteins (API) under cGMP conditions. - Associates are expected to execute process recipes, follow written procedures (SOPs), monitor equipment and processes, perform basic laboratory tasks, including pH, conductivity, and sampling, and conduct routine sanitization tasks to...
-
Manufacturing Associate
1 month ago
Portsmouth, United States TekWissen LLC Full timeJob DescriptionJob DescriptionOverview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a leading biotechnology company that combines technological insight with world-class manufacturing, scientific expertise, and process excellence and helps their customers deliver new and innovative...
-
Manufacturing Associate
3 weeks ago
Portsmouth, United States VeeRteq Solutions Inc. Full timeJob DescriptionJob DescriptionJob Title: Manufacturing Associate / Biotechnologist AssociateLocation: Portsmouth, NH 03801Duration: 12 Months Job Type: Contract Work Type: Onsite Position DescriptionThe Manufacturing Associate is responsible for the manufacture of therapeutic proteins (API) under cGMP conditions.Associates are expected to execute process...
-
Manufacturing Associate
4 weeks ago
Portsmouth, United States TekWissen LLC Full timeJob DescriptionJob DescriptionOverview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a leading biotechnology company that combines technological insight with world-class manufacturing, scientific expertise, and process excellence and helps their customers deliver new and innovative...
-
Sales Associate
1 month ago
Portsmouth, United States West Marine Full time**Description:** Our Customers come to us to fulfill a need, complete a project on their boat, or gather items for a great day on the water. As a Sales Associate, Customers rely on you for product knowledge and to understand the features, values and benefits of our products. You are comfortable engaging in Customer discussions to fulfill their immediate...
-
Sales Associate
2 days ago
Portsmouth, United States West Marine Full time**Description:** Our Customers come to us to fulfill a need, complete a project on their boat, or gather items for a great day on the water. As a Sales Associate, Customers rely on you for product knowledge and to understand the features, values and benefits of our products. You are comfortable engaging in Customer discussions to fulfill their immediate...
-
Manufacturing Associate
1 week ago
Portsmouth, United States Net2Source Inc. Full timeJob Description: Job Title: Biotechnologist Associate/Manufacturing Technician Payrate: $27/hr on W2 (without benefits) Job Location : Portsmouth NH 03801 Duration : 12 months (possibility of extension) Shift: Night Shift 7pm -7am (3days on 2 days off and 2 days on 3 days off)Job Description : The Manufacturing Associate is responsible for the manufacturing...