Project/Implementation Manager

2 weeks ago

New York, United States PamTen Full time

Key Responsibilities:

  • Relationship Management: Oversee and nurture the relationship between Impark and Solutions Vendors, ensuring effective collaboration and mutual success.
  • Vendor Coordination: Coordinate the work with Solutions Vendors, ensuring alignment with project goals and objectives.
  • Vendor Procurement: Procure quotes from vendors and manage vendor contracts in collaboration with relevant stakeholders.
  • Project Implementation: Oversee the implementation of all internal and external solutions, ensuring they meet project objectives.
  • Project Planning: Develop detailed management and communication plans to ensure that project tasks, responsibilities, and timelines are clearly defined and communicated to all stakeholders.
  • Internal Team Collaboration: Coordinate with the internal product team for delivery, ensuring seamless integration of solutions.
  • Client and Property Manager Communication: Manage communications with clients and property managers related to solutions, addressing their needs and concerns.
  • Customer Onboarding: Onboard and/or transition parking customers during implementation, providing support and training as needed.
  • Contract Compliance: Ensure all contract terms are met and abided by during implementation, including quality standards and timelines.
  • Hypercare Support: Take ownership of all internal and external solutions during the hypercare phase, addressing and resolving issues promptly.
  • Project Cadence Management: Manage the recurring project cadence, including project reviews and status updates, to ensure continuous improvement and project success.
Qualifications:
  • Proven experience in project management, implementation, vendor management, or sales roles within the parking industry, with a minimum of 3 years' experience.
  • Strong project management skills, including the ability to manage multiple projects simultaneously.
  • Excellent communication and interpersonal skills.
  • Demonstrated leadership and team management abilities.
  • Problem-solving and critical thinking skills.
  • Knowledge of project management tools and software.
  • Bachelor of Science (BS) degree or PMO certification required
  • Required to accommodate work-related travel with less than one week's notice, making up approximately 50% of the time.

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