People & Culture HR Administrator

Hi, we're Primark. We're all about fun, fashion, and a fabulous career. We're fast-paced, with our stores receiving hundreds of new products every week. We have amazing fashion at amazing prices, all of the time. We set the fashion trends. We're committed to providing our customers with service that is second to none. As part of our global team, you'll be at the forefront of expanding this fashion revolution in the United States. Are you game?

People & Culture HR Administrator

Key Responsibilities:

Functional Expertise

Working collaboratively with the Store Management Team and the Store P&C Business Partner, to deliver the people agenda in Store. This is a generalist role, responsible for all day-to-day P&C administrative activity, with particular focus on:

Recruitment

Support the Retail Management team with recruitment administration

Carry out the pre interview recruitment activity required for Retail Assistant/ non-management roles including uploading/ advertising roles, screening, interview coordination and candidate contact

In conjunction with the Retail Management team, complete the relevant right to work checks and documentation retention steps

Deliver a consistent and engaging candidate experience through the recruitment administration process

Administer the applicant tracking system to include role creation, candidate response and onboarding steps

Liaise with third party contacts for graduate, work placement and/ or temporary resource as required

Participate in recruitment and selection activities for seasonal recruitment events

Onboarding and Induction

Administer the onboarding process including contract / offer preparation and payroll / systems set up

Complete the appropriate administrative checks

Organize the relevant workwear and lanyards for new starters

Participate in the delivery of the Primark Induction/ Welcome event for new starters in partnership with the Retail Management team

Resource Planning

Responsible for the maintenance of people data in the resource planning tool including adding/ removing joiners and leavers, printing weekly rotas and collating overtime

Communicate rotas and schedules to colleagues (checking that shifts/ overtime allow for regulatory breaks)

Administer holiday requests in line with Country regulatory requirements

Periodically review holiday balances to ensure colleagues are actively booking holiday

Provide weekly absence reports to Retail Management for review

Support the administration process for Colleague store transfers as required

Payroll

Set up new starters/remove leavers on the payroll system and work with third party payroll provider

Complete the daily and weekly payroll activities including a review of the T&A and resolution of any errors with the relevant Colleagues/Managers

Update the T&A/payroll system with relevant absence information and ensure documentation is received and processed in accordance with Country Regulations

Process any payroll adjustments and changes

Work with the P&C Business Partner to administer any levy / subsidy payments

Act as a point of contact for Colleague queries and resolve any issues or concerns

Training & Development

Support the delivery of core learning programs via learning platforms and maintain records of learning activity

Maintenance of mandatory learning activity records e.g. first aid, data protection

Carry out administration support for Retail Assistant Succession planning for Retail Management roles

Engagement & Well-being

In partnership with the Retail Management team proactively support implementation of events and activities that drive engagement, wellbeing, and a positive Primark culture in store

Responsible for updating all engagement and wellbeing communication on the in-store Notice Boards and in store meeting huddles

Schedule the listening group meetings and support the Store Manager in preparing for and responding to colleagues

Provide administrative support for store recognition activities, including nominations and Store Manager review

Encourage participation in the Primark Engagement Survey and collate completion rates

Support Retail Management to hold colleague conversations on health or well-being issues

Performance Management (MYP)

Collate completion of the mid-year and end of year Make Your Primark review process

Provide support to the Retail Management team on the probationary period and performance review process and encourage a culture of feedback

Support the Retail Management team in the administration of the performance review process

Prepare template documentation for the Retail Management team for Probationary periods and Performance Improvement Plans (PIPs)

Talent & Succession

Carry out administration support for Retail Assistant Succession planning for Retail Management roles

Provide administrative support during the Retail Management talent review process

Employee Relations

Maintain colleague records (paper and electronic) in accordance with Country regulations (GDPR / Data Protection guidelines)

Support Retail Management as a first point of contact on people procedures and absence queries

Preparing template documentation required for ER investigation and outcomes

Responsible for tracking ER cases and recording progress

Reporting & KPIs

Maintain the people systems that provide reporting and analysis to the Store Manager on people measures and KPIs

Support with completion of Store, Area and Central Office reporting

Administer and collate data from colleague exit interviews

Administer leavers process including the return of Company property

Participate in store audit procedures

Business Alignment & Change

Demonstrate an understanding of the overall P&C strategy and purpose

Maintain relationships with the Central P&C team and network effectively with the wider P&C community to share best practice

Commercial and Business Impact

Develop understanding of store commercial performance and customer experience

Deliver against company expectations and policy, ensuring good governance and best practice is in place, compliance with regulations and mitigation of risk to the business

Review the administrative aspects of P&C in store and make recommendations where efficiency gains are identified

Behavioral Competencies

Decision Making

Apply experience and relevant information to support day to day P&C advice and decision making

Self-Direction and Agility

Promote a culture of inclusion, optimism, enthusiasm, and mutual support.

Demonstrate resilience and tenacity to overcome any barriers with a flexible and agile approach to changing business needs

Strong organization skills and a natural self-starter

Customer Experience

Demonstrate a high level of trust, collaboration, confidentiality, and diplomacy with all Colleagues in the store

Innovation

Encourage a culture of continuous improvement and openness to change

Technical Requirements of the Role-holder

Experience working as a P&C Administrator or similar role

Attention to detail and accuracy

Excellent organizational skills, with the ability to prioritize well and be flexible in a fast-paced environment with changing demands

Strong communication skills (written and verbal) and effective in communicating clearly and persuasively

Working knowledge of employment legislation and best practice

Good analytical and problem-solving skills and an interest in developing commercial acumen

Retail sector experience desirable