Store Sales Manager
4 weeks ago
Location: El Paso, TX
Department: Sales
Reports to: Regional Sales Director
Job Summary:
The Store Manager, Location Director is a seasoned business leader who can manage all day-to-day aspects of a LaserAway location to create a world-class patient experience.
Key Responsibilities:
- Inspire teamwork and collaboration between remote sales teams and in-clinic teams while creating a cooperative, team-oriented atmosphere in the location to foster a strong culture aligned with LaserAway values.
- Support patient care coordinators (PCCs) in their effort to drive in-clinic sales and drive in-clinic same store sales growth.
- Contribute minimum $35K in individual sales/month.
- Monitor and track CRM in location initiatives with key focus on driving return revenue (cross-sell/up-sell) and progress on "win-back" initiatives
- Accountable for all KPI's established for the clinic including sales goals, labor utilization and NPS scores
- Monthly (or bi-weekly) KPI calls with management
- Frequently review and audit patient schedules to keep the location busy, yet also ensure proper lunch and rest breaks for clinicians and PCC's. Inspire teamwork, especially with PCC's helping clinicians in between patients by turning over beds, etc.
- Manage and coordinate labor staffing (clinicians and PCCs) to match expected patient booking demand within a location with an eye toward driving optimal labor and real estate utilization
- Support Lead Clinicians and Clinicians in their effort to provide treatments on time and deliver the best treatments possible
- Assist with medical inventory management including demand planning, receiving and accuracy checks with internal accounting systems and procurement of location supplies
- Oversee the maintenance of the location including maintenance of aesthetic equipment working with the facilities and technology teams to remediate issues as they arise.
- Contribute to the performance management of in-clinic employees as necessary.
- Coordinate with Regional and recruiting teams to manage headcount and hiring planning
- Work with Human Resources to manage employee relations.
- Monitor transaction audits of sales staff and provide feedback, coaching, training or corrective action, as necessary to minimize transaction discrepancies.
- Minimize lender disputes at the location by providing feedback, coaching, training or working with human resources to provide corrective action if necessary
- Execute all LaserAway brand standards as set by the Brand Standard team including maintaining clean, attractive and welcoming facilities for all patients with all team members adhering to correct attire guidelines.
- Closely monitor NPS trends and drive continuous improvement in the patient experience from beginning to end
- Monitor reviews on social platforms (ie. Yelp, Google, Trust Pilot, etc.) and strive to maintain 4/4.5+ star ratings across platforms
- Establish relationships with other businesses and organizations in the local area to highlight LaserAway as a key member of the community
- Create a strong safety culture within the clinic, understanding our policies and procedures
- Other duties as assigned
- Minimum of a High School Diploma or equivalent. Associates or Bachelor's Degree preferred
- Previous management experience and sales experience with a proven track record in achieving metrics and goals
- Strong organizational and time management skills in a fast paced retail environment
- Must have full availability to work all shifts of the clinic including days, nights, weekends and holidays.
- High level of decision making skill
- The ability to develop, implement and assess performance
- Proficient in Microsoft Office
- Strong customer service skills
Key Success Factors:
Ownership Mentality - Ability to assume ownership of a location to drive successful business and financial outcomes across the entire business
Proactive, Detail-Oriented Self-Starter - Willingness to think proactively and move with urgency to resolve issues as they arise
Professional Demeanor - Ensuring that locations are run professionally under brand standards and protocols with zero compromise for short-cuts
Leadership Ethos - Desire to want to lead people and facilitate outcomes in line with the objectives of the business
Well-Rounded Approach - Three-pronged ability to deliver financial outcomes, operational efficiency and world-class patient experience
Strong Intellectual Curiosity - Innate willingness ask questions and seek continuous improvement as the business grows and gets more diversified
Objective, Data-Driven Decision-Making - Focus on using data and objective feedback to make business decisions with less anecdotes
Positive Human and Management Qualities - Inherent willingness to listen and be compassionate with teams to create strong culture and unified goals
Physical Requirements:
Standing and sitting for long periods of time.
This is a full-time position with competitive compensation and benefits. The successful candidate will have the opportunity to work in a dynamic and challenging environment, leading the development and implementation of benefits programs and initiatives that support the strategic objectives of the organization.
This job description is not all inclusive. In addition, LaserAway reserves the right to amend this job description at any time. LaserAway is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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