Dispatcher

1 month ago

Noblesville, United States Summers Plumbing Heating & Cooling Full time
WHY WORK FOR SUMMERS?

This is an outstanding opportunity for a career move to one of the most dynamic companies in the Midwest Searching for highly motivated Excavation Operator with experience in operating excavation equipment. High growth potential for right candidate

We offer employees an outstanding compensation package with paid holidays, vacations, health and dental insurance, short- and long-term disability, 401K with company match, AND we are EMPLOYEE OWNED (Employee Stock Ownership Plan)

We are also honored to have made the Best Places to Work in Indiana list this year

$$ COMPETITIVE BASE PAY WITH OPPORTUNITIES FOR GROWTH $$

The Dispatcher is responsible for:
  • Assisting in taking overspill client call from the call center
  • Working alongside call center to schedule and assign calls to technicians
  • Work closely with technicians to schedule return calls for customers
  • Assign and dispatch calls to appropriate technicians based on skillsets of technicians and location of call
  • Enter close out information from technicians for proper reporting and accounting
  • Enter credit card information for technicians as needed
  • Dispatch new calls to technicians and be able to move calls in a fast manner as needed
  • Communicate with customers for scheduling calls and confirming appointments
  • File invoices and install folders as needed
  • Other duties as assigned.
The Dispatcher Will:
  • Be attentive to detail
  • Have excellent interpersonal communication skills
  • Take responsibility for work
  • Solve problems quickly and creatively
  • Collaborate with the team on a regular basis
  • Assist in decision making and be regularly required to make decisions for scheduling/dispatching
  • Take initiative
  • Maintain regular attendance
  • Be professional in appearance
  • Have a positive and team-oriented attitude
  • Abide by all company policies and procedures

APPLICANT MUST BE AVAILABLE TO WORK ANY SHIFT FROM START TIME 7AM TO END TIME 6PM.

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