Parts Specialist I

1 month ago


Tempe, United States AutoNation Mobile Service HQ* Full time

Overview:

We are looking for an experienced Parts Specialist who is passionate about ensuring the best possible customer experience. Join a dynamic and fast-paced environment and work with cross-functional teams to help design, build and roll-out products that deliver the Mobile Service's vision and strategy.

The perfect person for the job is excited to move fast, think at scale, and takes a customer centric approach to all they do. The ideal candidate should have a minimum of 1 year parts ordering experience in the automotive industry or similar, able to communicate efficiently and in a timely manner with a strong attention to detail. This individual would be responsible for ordering parts in advance for scheduled jobs as well as follow up jobs and special-order parts outside of our preferred vendors.

WE WILL DEPEND ON THIS PERSON TO

  • Order necessary parts for automotive repairs
  • Coordinate parts pick ups in conjunction with our Dispatch Team
  • Keeping track and ordering of special-order parts not available through preferred vendors
  • Selection and pre-ordering of relevant parts
  • Identify and flag parts price discrepancies
  • Identifying diagnostic pre-analysis through desk research (Mitchel Pro Demand)
  • Identifying and communication of additional repair opportunities to the operations team and the customer
  • Continuous communication stream to the operation team
  • Ensuring data integrity
  • Optimize procedures and develop operation product ideas
  • Definition and training of standard procedures
  • Identifying product ideas for customer convenience and operations efficiency
  • Performs other duties as requested by manager

WHAT YOU BRING

  • Experienced parts ordering within the automotive industry
  • Knowledge of automotive parts required
  • Excellent customer communication
  • Organization skills required
  • Ability to work under multi-task situations in various applications
  • Ability to work in a fast-paced environment required
  • A sense of urgency for all tasks required
  • Knowledge of process improvement methodologies and a continual improvement attitude
  • Ability to identify optimization opportunities, define (digital) procedures and product design to realize optimization potential.
  • Understanding of automotive workshop and repair procedures preferred
  • Familiarity with Speed Dial, Web Warehouse, NAPA, and Parts Tech are a plus


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