Maintenance, Build
3 weeks ago
We are Winbro, a global leader in high precision electro discharge machining (EDM), laser micromachining, laser micromachining and custom solutions. JOIN US and we can offer you an opportunity to work in a high-tech, specialist company working with some of the best global names in aerospace, medical and clean energy.
The Maintenance, Build & Service Engineer will work with our customers (external and internal) to ensure our products and systems provide maximum performance, improving productivity, reliability, and safety. You will work independently to troubleshoot and provide solutions to machine breakdowns, installation, commissioning, and on-going maintenance of Winbro equipment including machines, water plants, tooling, machine rebuilds and technology upgrades.
Your day-to-day:
New OEM Build, Installation, & Service of
Winbro equipment within our Rock Hill manufacturing facility and at customer sites.
Maintain, service and commission EDM, ECM and
Laser machine tools utilizing electrical, mechanical, pneumatic and
high-pressure water systems troubleshooting skills.
Provide technical customer service and support
during the installation, commissioning, and servicing of Winbro
manufactured machinery along with associated support equipment.
The wiring, power up and commissioning of our range of
machines in the US working directly to schematic drawings.
Diagnosis of fault conditions and rectification of minor
discrepancies.
Set-up, inspection and test of electrical and mechanical
systems in a safe and controlled manner.
Responsible for the prompt identification and
resolution of Winbro Manufactured machinery issues and breakdowns to
ensure effective right first-time repair with a high level of customer service
at all times.
Installation and commissioning of technical
upgrade packages from mechanical, pneumatic and electrical drawings
along with software & firmware updates of required components.
Contribute to customer satisfaction by
executing preventive and reactive maintenance at customer sites along
with timely response to service requests.
Provide technical support and service training
both internally and externally while maintaining professional and
technical knowledge.
Contribute to the continuous improvement effort
and the support of multiple teams.
Accurate completion of written and PC based
maintenance records
Provide periodic reports to management including
customer complaints, trends, and suggestions for improvement.
Additional responsibilities include; customer
relationship management, written documentation of service activities,
and effective interaction and communication with internal technical
support personnel, manufacturing, and sales.
Whilst this is a multi-skilled role, the strongest requirement is for electrical bias with the successful candidate required to be flexible to work locally to Rock Hill and travel around the country when needed.
Minimum 3 years of field service experience
Detailed working knowledge of PC based CNC equipment and
drive systems as applied to complex 5 axis CNC machine tools.
We offer a competitive benefits package:
We pay 100% medical and dental coverage for the employee, along with a percentage paid for your spouse and dependents.
We pay 100% of employee life insurance, short term disability insurance
We offer a 401(k) plan with very generous company match in which funds are immediately 100% vested.
We offer paid vacation of two weeks, plus five personal days per year; plus 9 holidays including holiday shutdown from Christmas through New Year's.
We supply work uniform shirts and jacket
We offer a great work environment and opportunities for growth.
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