Hotel Front Desk Clerk

4 weeks ago


Newport, United States Fairfield Inn & Suites Newport Cincinnati Full time

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today Responsibilities: • Communicate with housekeeping to make sure guest rooms are ready • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information • Bookkeeping: keep accurate records of all hotel guest account information • Field customer complaints when necessary • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs Qualifications: • Well-versed in taking telephone calls and handling stressful situations • Must have graduated high school, received a GED or equivalent • Displays impeccable interpersonal, time management, organizational skills, and customer service skills • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred • Has previous experience or working knowledge of Microsoft Office and reservation management systems Compensation: $14 - $15 hourly



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