Field Assurance complaint Handling

2 weeks ago


Salt Lake City, United States MILLENNIUMSOFT Full time

Position : Field Assurance complaint Handling

Location : Salt Lake City, UT

Duration : 12 Months

Total Hours/week : 40.00

1st Shift

Client: Medical Device Company

Level Of Experience: Entry Level

Employment Type: Contract on W2 (Need US Citizens Or GC Holders Only)

Job Description:

  • Field Assurance complaint Handling, may also do some trouble shooting for Ultrasound equipment over the phone or assist the customer with next steps.
  • Must have good communication verbally and written (emails).
  • Respond to customer telephone inquiries by providing diagnostic and other assistance on the basic, legacy, high call volume queue platforms supported and serviced by client.
  • Provide follow-up service by calling customers who have recently had service interactions.
  • Maintain accurate records and documentation on service tickets.
  • Follow up on shipped parts that require a parts return (RMA). Complete service documentation as required. Interface and work closely with advanced support specialists as required.

Qualifications & Skills:

  • Minimum High school diploma, GED. If no Tech school degree, must have at least 2-3 years’ experience in a related area or equivalency required.
  • Demonstrated human relations and communication skills.
  • Experience in Word Processing and spreadsheets, and strong telephone skills.
  • Ability to work with customers and sales representatives to troubleshoot possible issues with capital equipment.


  • Salt Lake City, United States LinkedIn - Jobboard Full time

    Position : Complaints Handling Investigator Location : Salt Lake City, UT Duration : 3+ Months Total Hours/week : 40.00 1st Shift Client: Medical Devices Company Job Category: Sales Support Level Of Experience: Entry Level Employment Type: Contract on W2 (Need US Citizens Or GC Holders Only) Job Description This position will transcribe data to files in a...


  • Salt Lake City, United States MillenniumSoft Full time

    Roles & Responsibilities This position reports to an Engineer in the Field Assurance Department. This department is responsible for fielding of customer complaints about products. The complaints may come from patients, health care providers including physicians, nurses, or other health care staff. This department investigates the root cause of...


  • West Valley City, United States Linkedin - Jobboard Full time

    Position : Complaints Handling InvestigatorLocation : Salt Lake City, UTDuration : 3+ MonthsTotal Hours/week : 40.001st ShiftClient: Medical Devices CompanyJob Category: Sales SupportLevel Of Experience: Entry LevelEmployment Type: Contract on W2 (Need US Citizens Or GC Holders Only)Job DescriptionThis position will transcribe data to files in a complaint...

  • Field Engineer

    7 days ago


    Salt Lake City, United States Big-D Full time

    Big-D is looking for a dynamic Field Engineer. This is a great opportunity to start a career with a company that is on a mission to be the most sought-after company in the business. We seek and employee exceptional, hard-working, lifetime learners; we give them the tools to succeed when we find them. We have a culture of growth and achievement powered by...

  • Field Engineer

    3 days ago


    Salt Lake City, United States Big-D Full time

    Big-D is looking for a dynamic Field Engineer. This is a great opportunity to start a career with a company that is on a mission to be the most sought-after company in the business. We seek and employee exceptional, hard-working, lifetime learners; we give them the tools to succeed when we find them. We have a culture of growth and achievement powered by...


  • Salt Lake City, United States Material Handling Systems, Inc. Full time

    FORTNA partners with the world’s leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile...


  • Salt Lake City, United States Biomerieux S.A. Full time

    Description Essential Job Duties and Responsibilities * Perform all work in compliance with company policy and within the guidelines of BioFire's Quality System. * Follows laws and regulations applicable to Postmarket Surveillance. * Conducts, reviews and closes complaint investigations within the Complaint Investigation software tool according to...


  • Salt Lake City, United States BioFire Diagnostics, LLC. Full time

    Essential Job Duties and Responsibilities + Perform all work in compliance with company policy and within the guidelines of BioFire's Quality System. + Follows laws and regulations applicable to Postmarket Surveillance. + Conducts, reviews and closes complaint investigations within the Complaint Investigation software tool according to processes. +...


  • Salt Lake, Utah, United States Department Of The Air Force Full time

    Summary This National Guard position is for a QUALITY ASSURANCE SPECIALIST (TITLE 32), Position Description Number D and is part of the 151 Maintenance Group located in SLC, with the Utah Air National Guard.This vacancy priority is those who are current military members of the Utah Air National Guard.The selecting supervisor for this vacancy is CMSgt Jason...


  • Salt Lake, Utah, United States bioMerieux SA Career Site - MULTI-LINGUAL Full time

    Description Essential Job Duties and ResponsibilitiesPerform all work in compliance with company policy and within the guidelines of BioFires Quality System.Follows laws and regulations applicable to Postmarket Surveillance.Conducts, reviews and closes complaint investigations within the Complaint Investigation software tool according to processes.Conducts...


  • Salt Lake City, United States Serenity Healthcare, LLC Full time

    Medical Field Sales Representative Location: Salt Lake City, UT Welcome to Serenity Healthcare, where we are revolutionizing mental healthcare and transforming lives. As we continue our remarkable growth journey, with a staggering 130+% year-over-year expansion for the past 5 years, we are looking for an exceptional Medical Field Sales Rep to join our...


  • Salt Lake City, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionMedical Field Sales RepresentativeLocation: Salt Lake City, UTWelcome to Serenity Healthcare, where we are revolutionizing mental healthcare and transforming lives. As we continue our remarkable growth journey, with a staggering 130+% year-over-year expansion for the past 5 years, we are looking for an exceptional Medical Field...


  • Salt Lake City, United States TDW Inc Full time

    At TDW we put people first - that means working everyday to ensure the pipelines that run through our communities are operating safely and reliably. What sets us apart is our expertise, experience and commitment. Each day we dedicate ourselves to treating each other, our customers and our community with care and respect. Overview Assures quality and...


  • Salt Lake City, United States TDW Inc Full time

    At TDW we put people first - that means working everyday to ensure the pipelines that run through our communities are operating safely and reliably. What sets us apart is our expertise, experience and commitment. Each day we dedicate ourselves to treating each other, our customers and our community with care and respect. Overview Assures quality and...


  • Salt Lake City, United States Salt Lake City Full time

    Position Title:Code Enforcement Officer III (May be under filled)Job Description:Under the direction of the Code Enforcement Manager, incumbents conduct field inspections, investigate complaints, and enforce the City's zoning, sign, exterior housing maintenance, rental dwelling, dangerous building, weeds abatement and other nuisance and environmental control...


  • Salt Lake City, United States Kane Logistics Full time

    Description of the Position:A Supervisor, or Department Supervisor, is responsible for managing the workflow of their team or department by assigning tasks, supporting staff, monitoring results and reporting to senior management. They contribute to the efficiency of their department by reviewing and improving processes and setting targets for their teams. A...


  • Salt Lake City, United States Kane Logistics Full time

    Description of the Position:A Supervisor, or Department Supervisor, is responsible for managing the workflow of their teamor department by assigning tasks, supporting staff, monitoring results and reporting to seniormanagement. They contribute to the efficiency of their department by reviewing and improvingprocesses and setting targets for their teams. A...


  • Salt Lake City, United States BioFire Diagnostics, LLC. Full time

    This position will review, investigate, triage and recommend escalated compliant investigations for closure. As needed, the Postmarket Surveillance Specialist II (PSS-II) will coordinate investigations with departmental teams to identify complaint cause. The complaint investigation reports are routinely reviewed by external auditors and writing, knowledge...


  • Salt Lake City, United States Biomerieux S.A. Full time

    Description This position will review, investigate, triage and recommend escalated compliant investigations for closure. As needed, the Postmarket Surveillance Specialist II (PSS-II) will coordinate investigations with departmental teams to identify complaint cause. The complaint investigation reports are routinely reviewed by external auditors and writing,...


  • Salt Lake City, United States Biofire Diagnostics Full time

    This position will review, investigate, triage and recommend escalated compliant investigations for closure. As needed, the Postmarket Surveillance Specialist II (PSS-II) will coordinate investigations with departmental teams to identify complaint cause. The complaint investigation reports are routinely reviewed by external auditors and writing, knowledge of...