Bilingual Pharmacy Technician

Job Description Bilingual Pharmacy Technician Rx relief is seeking various Bilingual Pharmacy Technicians to work in a call center pharmacy setting to work remotely. We are looking to fill this position quickly Pay / Benefits / FAQs for the Pharmacy Technician position: Pay: $19.00 - $23.00 per hour - Depending on experience Benefits: Employee resources: FAQs: Bilingual Pharmacy Technician Job Specifics and Requirements: -Must be able to work remotely - Must be bilingual in Spanish -Must have a valid, clear and active Pharmacy Technician license in any state -High School Diploma or equivalent -2 years of recent pharmacy technician experience in a retail setting preferably in a call center setting -Background and Drug Screening -Health Screening required Bilingual Pharmacy Technician Responsibilities: Interact directly with patients related to new prescription and refill requests, shipment status, billing issues, demographic updates, payment inquiries and general questions Responsible for maintaining productivity and quality standards, along with legal and company compliance Track and triage all coverage determination requests for approval Manage difficult or emotional patient situations: Respond promptly to patient needs and service requests, accept feedback to improve service, meet commitments Display excellent communication skills Make outbound calls to patients to collect shipping and billing information Field inbound calls from pharmacy personnel or patient to discuss or answer patient requests and/or questions, and troubleshoot any problems Operate pharmacy software in order to obtain patient and drug information, process prescriptions and perform other necessary functions in accordance with company policies, and state and federal regulations Manage prescription refill requests from patients and/or patients agents Initiate or accept verbal or electronic refill authorization from a medical practitioner or medical practitioner's agent, and record all refill information. Establish and maintain patient and clinic profiles Manage telephone calls from pharmacy and providers in a timely and courteous manner Maintain an understanding of all MMM/PMC clinical guidelines Provide all relevant clinical information of a CDR (Coverage Determination Request) to the Clinical Pharmacist for evaluation, as needed Adhere to all pharmacy-established procedures and guidelines Participate in quality and patient safety initiatives Perform any other job-related duties as assigned by the Pharmacy Supervisor. Ability to function with frequent interruptions, accept change and prioritize tasks efficiently when faced with competing demands Ability to understand the importance of, and respect the confidentiality of, all member information, per HIPAA guidelines Ability to establish priorities and accomplishing tasks in a timely manner Ability to work in a team environment to create solutions to problems Bilingual Pharmacy Technician Work Schedule Available: Full Time Monday - Friday (2 Saturdays/month) ; 6:00 am - 6:00 pm (Hours Vary) Company Description Rx relief is a specialty staffing company providing supplemental pharmacy professionals for all pharmacy practice settings. Voted Best of Staffing by both clients and talent, we provide a customized approach to your career needs as well as comprehensive benefits. Contact us to learn why everything we do is all about YOU