Senior It Service Desk Technician

2 weeks ago

Cleveland, United States Emerald Resource Group Full time
Role: IT Service Desk Technician / IT Help Desk Support

Location: Cleveland, OH

As a crucial technical asset within our organization, the IT Senior Service Desk Technician plays a key role in providing desktop support, facilitating effective communication, offering expert troubleshooting, and ensuring prompt resolution of end-user PC, laptops, and desktop requests within a collaborative support desk environment.

Basic Functions:
  • Provide IT support for technical issues related to Microsoft's core business applications, as well as virtual environments built on Microsoft, VMware, Hyper-V, etc.
  • Manage service and project tickets following internal procedures.
  • Design, implement, and support services for Microsoft-related technologies such as Windows Server, Office 365, SQL, SharePoint, etc.
  • Engineer and implement system solutions tailored to meet customer needs.
  • Implement and support disaster recovery solutions.
  • Offer technical services and support at the network level, including WAN and LAN connectivity, routers, firewalls, and security issues escalated from the help desk.
  • Implement and support remote access solutions, including VPN and Terminal Services.
  • Provide system documentation and consulting services, including system reviews and recommendations.
  • Communicate with customers as needed, keeping them informed of incident progress, notifying them of impending changes, and agreed-upon outages.
Additional Duties and Responsibilities:
  • Enhance customer service, perception, and satisfaction.
  • Work effectively within a team and communicate efficiently.
  • Escalate service or project issues that cannot be completed within agreed service levels.
  • Demonstrate business awareness, with specific knowledge of how IT relates to customer business strategy and goals.
  • Develop in-depth knowledge of the service catalog and its relevance to customer needs.
  • Document internal processes and procedures related to duties and responsibilities.
Knowledge, Skills, and/or Abilities Required:
  • Possess professional IT certifications or a degree in Computer Science or a related field.
  • Demonstrate strong interpersonal skills, including telephony skills, communication skills, active listening, and customer care.
  • Exhibit strong diagnostic skills for technical issues.
  • Ability to multitask and adapt quickly to changes.
  • Technical awareness, with the ability to match resources to technical issues appropriately.
  • Service awareness of all key IT services provided by the organization.
  • Understanding of support tools, techniques, and the use of technology to provide IT services.
  • Typing skills for quick and accurate entry of service request details.
  • Self-motivated with the ability to thrive in a fast-moving environment.
Additional Information:
  • Excellent verbal and written communication skills.
  • Proficient in diagnosing a wide array of technical issues in an ever-changing environment.
  • Strong knowledge of Windows operating systems.
  • Advanced knowledge of Windows Server.
  • Experience with Microsoft Office 365.
  • Advanced knowledge of network switches, routers, and firewalls is required.
  • Virtualization experience with Microsoft Hyper-V and/or VMWare is essential.
  • Strong troubleshooting skills, initiative, and professionalism are of utmost importance.
Attention Employers

Seeking exceptional talent? We've got the solution: Share your job descriptions with us.
  • Precision Matching: We'll pinpoint the perfect candidates.
  • Time Saver: Fill crucial roles faster than ever.
  • Showcase Your Brand: Attract top talent aligned with your mission.
  • Partnership: We're your allies in successful hiring.
  • Network Access: Tap into our extensive candidate pool.
  • Confidentiality: Your needs are handled discreetly.

Elevate your team today Contact us to share your job descriptions and discover your next top performer.

Contact: John at john@emeraldresourcegroup.com.

  • Service Desk Tier 1-2 Westlake OH

    2 weeks ago

    Cleveland, United States VitalCORE Full time

    Job DescriptionJob DescriptionAbout usWe are professional, agile and our goal is to grow.Our work environment includes:Opportunities for developmentOpportunities for advancementPositive work environmentService Desk Tier 1-2 – OnsitePosition Overview:We are seeking a dedicated and proactive Service Desk Technician to join our dynamic team. This is an onsite...

  • HVAC Service Technician

    1 week ago

    Cleveland, United States Helios Service Partners Full time

    HVAC/R Service Technicians provide diagnostics, service, repair, maintenance & installation for various brands of light commercial HVAC/R equipment. Our technicians make quality repairs in a timely manner, maintain their equipment to the highest standards, and build trusting relationships with our clients. WHAT SETS HELIOS APART: * Competitive hourly...

  • · Cleveland, TX Caregivers

    2 weeks ago

    Cleveland, United States Caring Senior Service Full time

    Caregiver- $250 Sign on bonus We are looking for a Caregiver to join our team at Caring Senior Service North Houston. You will assist in the daily care of elderly or disabled individuals keeping them Healthy, Happy, and at Home. Come work in a warm & friendly environment, with flexible scheduling and individualized training. ...

  • Service Technician

    1 month ago

    Cleveland, United States Kappus Co Full time

    Job DescriptionJob DescriptionKappus Company is a third-generation family business based in Cleveland, Ohio. We are an authorized Taylor Distributor since 1948 and serve OH, WV, western PA, and northern KY areas. Kappus Company offers the most comprehensive service network in the region with nearly 30 factory-certified service technicians on the road at all...

  • Service Technician

    1 week ago

    Cleveland, United States Hines Interests Limited Partnership Full time

    As a Service Technician - Multifamily with Hines, you will be responsible for overseeing technical and mechanical work of the property to meet the standards of Hines. Responsibilities include, but are not limited: Complete assigned work orders genera Service Technician, Service Tech, Technician, Mechanical, Social Services, Property Management, Property

  • Actuator Service Technician

    6 days ago

    Cleveland, United States Applied Industrial Technologies, Inc. Full time

    Electronic Actuator Technician Assist in the testing, troubleshooting, disassembly, repair, and reassembly of electric actuators in the shop or at customer facilities. Determine repair requirements for electrical and mechanical components by use of Service Technician, Technician, Service Tech, Retail, Equipment

  • HVAC Service Technician

    2 weeks ago

    Cleveland, United States K & K Heating & Cooling Full time

    Are you a self motivated HVAC service technician? Do you have exceptional customer service skills? We are seeking an experienced service technician. We offer competitive pay based on experience. Commissions and bonuses are available. We offer full benefits and an IRA with a company match. We offer paid holidays, vacation, and a flexible work schedule. Job...

  • HVAC Service Technician

    4 weeks ago

    Cleveland, United States K & K Heating and Cooling LLC Full time

    Job DescriptionJob DescriptionAre you a self motivated HVAC service technician? Do you have exceptional customer service skills? We are seeking an experienced service technician. We offer competitive pay based on experience. Commissions and bonuses are available. We offer full benefits and an IRA with a company match. We offer paid holidays, vacation, and a...

  • HVAC Service Technician

    4 weeks ago

    Cleveland, United States K & K Heating and Cooling LLC Full time

    Are you a self motivated HVAC service technician? Do you have exceptional customer service skills? We are seeking an experienced service technician. We offer competitive pay based on experience. Commissions and bonuses are available. We offer full benefits and an IRA with a company match. We offer paid holidays, vacation, and a flexible work schedule. ...

  • Hotel Front Desk Clerk

    3 weeks ago

    Cleveland, United States Hotel Resource Full time

    **Hospitality - Hotel, Customer Service** **Hotel Front Desk Clerk** Hotel Front Desk Clerk DelMonte Hotel Group Cleveland OH **Hotel Front Desk Clerk** **Company:** DelMonte Hotel Group **Location:** 1914 East 101st Street 44106 US **Category:** Hospitality - Hotel, Customer Service **Degrees Required:** Not Specified **Employment Type:** Full-Time ...

  • Service Technician

    1 month ago

    Cleveland, United States PPS-HPS Full time

    Job DescriptionJob DescriptionSERVICE TECHNICIAN!$17.00-$19.00 WE WILL TRAIN!You will be responsible for servicing both high end commercial accounts along with upscale residential clients. You will be utilizing a company truck and will be sent out to service and maintain our accounts. These are normally high image facilities.* Strong work ethic* Mechanical...

  • Field Service Technician

    1 month ago

    Cleveland, United States Hunter International Recruiting Full time

    Field Service TechnicianMacedonia, OHField Service Technician will undertake on-site assembly, commissioning, troubleshooting, and repair tasks for new and existing machinery installations. This role will work on complex automated manufacturing equipment. There is substantial travel, necessitating a strong customer orientation, proactive mindset, and...

  • Field Service Technician

    4 weeks ago

    Cleveland, United States Hunter International Recruiting Full time

    Field Service TechnicianMacedonia, OHField Service Technician will undertake on-site assembly, commissioning, troubleshooting, and repair tasks for new and existing machinery installations. This role will work on complex automated manufacturing equipment. There is substantial travel, necessitating a strong customer orientation, proactive mindset, and...

  • Front Desk Agent

    2 weeks ago

    Cleveland, United States HEI Hotels & Resorts Full time

    Responsible for the guest service experience for arriving, in-house and departing guests. Assists guests at our beautiful Westin Cleveland hotel with an engaging check-in, in-house and check-out experience. Will ensure positive guests experiences by Front Desk, Agent, Hotel, Computer

  • ATM Field Service Technician

    1 week ago

    Cleveland, United States Cennox, Inc. Full time

    Based in the Cleveland/ Pharma, OH area to cover repairs, cleaning, maintenance, and software upgrades on financial equipment across "The North Coast" and surrounding areas. This full-time position offers a company vehicle, flexible schedule, opportu Field Service Technician, Service Technician, Field Service, Service Tech, Technician, Field, Business...

  • Hotel Overnight Front Desk

    2 weeks ago

    Cleveland, United States The Del Monte Lodge Full time

    Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Night Auditor/Overnight Front Desk Clerk. You will play a key role to ensure a great guest and colleague experience. We offer...

  • Hotel Overnight Front Desk

    4 weeks ago

    Cleveland, United States DelMonte Hotel Group Full time

    Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Night Auditor/Overnight Front Desk Clerk. You will play a key role to ensure a great guest and colleague experience. We offer...

  • HVAC Service Technician

    4 weeks ago

    Cleveland, United States Lane Valente Industries Full time

    Job DescriptionJob DescriptionLane Valente Industries is a Leading International construction and facility maintenance company with offices throughout the U.S. and Canada.We have a strong in-house group of field technicians that services top U.S. corporations and are supported by top notch managers in our offices.We are always looking for talented people...

  • accounting technician

    1 day ago

    Cleveland, Ohio, United States Defense Finance And Accounting Service Full time

    Researches Accounts Payable data and performs balancing and reconciling of accounts. Responds to routine and non-routine questions from customers or contractors regarding accounting data, discrepancies, and procedures. Verifies the accuracy, completeness, and validity of Accounts Payable functions and transactions including obligations, accrued expenditures,...

  • Service Technician II, HVAC Break

    6 days ago

    Cleveland, United States Transform SR Brands, LLC Full time

    HVAC Repair Technician. Why an HVAC Repair Technician career might be right for you:You like solving problems Each repair is different. You enjoy diagnosing problems and figuring out solutions. You like fixing things Getting things working again Service Technician, Service Tech, Technician, Repair Technician, HVAC, Customer Experience, Social Services