Reservation Manager

About Us:
A Home for Adventure The Preserve Sporting Club & Residences was conceived as an unparalleled luxury resort and master-planned community, offering the best outdoor experiences, luxury restaurants, luxury accommodations, and luxury homes in the United States within a breathtaking, protected landscape. Welcoming a community of like-minded outdoor enthusiasts a gathering of stewards of our environment who seek a sanctuary from the rigors of modern life The Preserve has created a variety of lodging types to suit many needs, all with luxurious amenities, to provide an elevated experience within unspoiled nature. Stewardship of nature is a major part of our pursuit. Our 3,500 pristine acres are surrounded by thousands more protected acres of the Carolina Management Area, and we are constantly modeling preservation traits we see utilized in these open spaces, grasslands and forestlands as we shape The Preserve Sporting Club & Residences . Selective cutting, wildlife sanctuaries and donated non-developable land are just some of the many ways we give back to nature for all that it lends us.

Location Description:
Welcome to the Preserve Sporting Club and Residences, a truly distinctive retreat in the picturesque landscape of Richmond, Rhode Island, proudly part of the Pyramid Global Hospitality portfolio. With 50 thoughtfully designed guest rooms and a total of 4,000 sq ft of meeting space, the Preserve is not just a place to stayit's an unparalleled experience that seamlessly integrates comfort with career opportunities. Nestled in the serene beauty of Richmond, the Preserve embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities take center stage. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements. Join us at the Preserve Sporting Club and Residences, where your pathway to a fulfilling career is guided by an excellent People First Culture. Here, you're not just part of a professional team; you're a key player in an environment that embraces the extraordinary features of the Preserve. From contemporary townhomes and spacious single-family houses to intimate tiny homes and luxury rooms and suites, the Preserve offers a diverse selection of accommodations. With additional unique amenities like a shooting range, equestrian training stables, and a spa, every aspect contributes to a workplace that celebrates diversity and innovation. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development amidst the exceptional features of the Preserve Sporting Club and Residences

Overview:

We are looking for a highly motivated, customer focused leader to join our Reservations team as Reservations Manager. The successful candidate for this role will have a proven track record of developing a team to provide exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.

The Reservations Manager plays an integral role in ensuring that each of our customers have exceptional reservations experience. They are responsible for positive guest interactions while taking guests calls in a friendly and efficient manner. They must also be knowledgeable on providing accurate information to our guests on room packages, special promotions at the resort, and special events going on during their stay.

If you have experience in a hotel/resort reservations team, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to WOW people, we want you This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role:

• You will oversee the Reservations team in helping guests discover and book their Wanderlust experience
• You will be involved in the Financial performance of the hotel with responsibilities to include managing the annual budget, maintain labor costs to forecast/budget, manage spending accounts and review monthly Profit & Loss reports.
• You will develop and mentor a team
• You will ensure proper training materials are in place and used by each department. Implement coaching, career planning and recognition programs for all associates.
• You will monitor room inventory, rate and plan availability and lead the team to maintain average daily rate to ensure revenue maximization forecasting occupancy.
• Participates in Revenue Optimization Committee (ROC) meetings.
• You will lead by example to ensure all guest interactions are handled in a professional manner.
• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
• Help to resolve problems and WOW guests through recovery when things arent quite right
• Works closely with the Front Desk teams to communicate and coordinate special needs/requests
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information