Alteryx Support

• Onsite resource who will be accountable for in patching/server/ upgrades/ handling user requests and monitoring
• Should lead the offshore team from development standpoint
• id in communicating with multiple stakeholders at a time
• Should have hands-on exp in the following areas to support Alteryx

^ License Administration:
Monitor existing population of Alteryx Designer Licenses
Share License key with new users
Maintain log of Internal license transfers: handled in Internal SharePoint, link shared above
Owning cost center owner transferring allocated license within their team
Existing users transferring license key to their new machine

^ User requests/support:
New users requiring set-up assistance
New users awaiting installation/license key issues
ctive users with device change or lease replacement

^ Alteryx Designer Version upgrades and Server Upgrades:
Coordinate server installation; IT Server request ticket; IT PM Management for Server initiatives, New Dev Server Setup, Single Sign On, New Worker Machine, Alteryx Upgrade
Engage Alteryx vendor support team for upgrade support
Pre/post upgrade checks on test machines
Communicate upgrade timelines with users

^ First-line software support
Communication and updates to user population of outages (planned/unplanned)
Unanswered questions submitted via Teams site, and to Alteryx email distribution to ensure business continuations/limit disruption of critical workflows/software issue escalation
Direct messages to appropriate support as needed. Ex. Gallery issues queueing, outages;
Submission of identified software issues (Sev1) to Alteryx vendor support
Set-up of Gallery data connections requires Curator access to Alteryx Gallery to create Data Connection, and to add users/subscriptions to the data connection

^ Hardware/VM-ware monitoring
Monitor server performance to proactively address issues

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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