Desktop Support Specialist
3 weeks ago
Minimum Qualifications:
Associates degree or equivalent in related field and no experience required.
Job Summary:
Provides entry level, basic technical support of desktop computers, thin clients, applications, and related technology.
Job Duties:
- Respond to requests and problems including installing, monitoring, diagnosing, repairing, maintaining, and upgrading all PC hardware, software, and equipment to ensure optimal workstation performance.
- Interact with application software and operating systems to diagnose and resolve unique, non-recurring problems.
- Assist with the installation, configuration, and ongoing usability of desktop, laptops, MACs, peripheral equipment and software within established standards and guidelines.
- Troubleshoot trouble tickets to resolve basic technical problems with desktop computing equipment.
- Troubleshoot basic printer trouble calls.
- Provide customer assistance using directory services and remote access tools.
- Assist with hardware troubleshooting on desktop computers, laptops, MACs and thin computers.
- Adheres to internal controls and reporting structure.
Knowledge/Skills/Abilities:
Experience Supporting Windows 10 OS, Office 365, OneDrive, Mac OS, PC and Laptop Hardware in an enterprise environment.
Work Schedule:
Night Shift (Wednesday, 1am to 7:30am, Thursday through Saturday, 7pm to 7:30am, and as needed.
Salary Range:
Actual salary commensurate with experience.
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