Desktop Support Specialist

3 weeks ago


Galveston, United States University of Texas Medical Branch Full time

Minimum Qualifications:

Associates degree or equivalent in related field and no experience required.

Job Summary:

Provides entry level, basic technical support of desktop computers, thin clients, applications, and related technology.

Job Duties:

  • Respond to requests and problems including installing, monitoring, diagnosing, repairing, maintaining, and upgrading all PC hardware, software, and equipment to ensure optimal workstation performance.
  • Interact with application software and operating systems to diagnose and resolve unique, non-recurring problems.
  • Assist with the installation, configuration, and ongoing usability of desktop, laptops, MACs, peripheral equipment and software within established standards and guidelines.
  • Troubleshoot trouble tickets to resolve basic technical problems with desktop computing equipment.
  • Troubleshoot basic printer trouble calls.
  • Provide customer assistance using directory services and remote access tools.
  • Assist with hardware troubleshooting on desktop computers, laptops, MACs and thin computers.
  • Adheres to internal controls and reporting structure.

Knowledge/Skills/Abilities:

Experience Supporting Windows 10 OS, Office 365, OneDrive, Mac OS, PC and Laptop Hardware in an enterprise environment.

Work Schedule:

Night Shift (Wednesday, 1am to 7:30am, Thursday through Saturday, 7pm to 7:30am,  and as needed.

Salary Range:

Actual salary commensurate with experience.



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