Customer Care Representative

4 weeks ago

Greensboro, United States Renewal By Andersen Full time

Join our Customer Care Department today

A GREAT BENEFITS PLAN

  • Health insurance – 50% paid for by the employer
  • Opportunity to enroll in dental
  • Vision, long term disability, short term disability & life insurance – 100% employer paid
  • 12 days of PTO in the 1st year + paid holidays

GREAT OPPORTUNITY FOR GROWTH

  • We promote from within
  • Performance is reviewed on an annual basis
  • We service all of Central North Carolina, as well as areas surrounding Wilmington & Myrtle Beach
  • Current office locations include Greensboro, Garner and Wilmington

WHAT YOU’LL BE DOING | THE ROLE

  • Set the tone for the customer experience, sending welcome letters, and updating customer on initial appointment
  • Keep assigned homeowners updated throughout entire RbA experience
  • In this role you will be assigned to 7 to 10 Sales Associates
  • Once a sale is finalized all the details and customer demographics will be sent to the Customer Care Representative, who will be the customers’ direct point of contact.
  • Coordinate with other departments to problem solve
  • Confirming order process with administrative team
  • Confirm shipping
  • Troubleshoot to avoid escalation
  • Answering questions
  • Addressing complaints
  • Displaying creative conflict resolutions skills
  • Our Customer Care Department is one of the most unique roles we have here at Renewal by Andersen.
  • You are given the opportunity to build relationships with customers continuously rather than having brief interactions.
  • You receive hourly pay, monthly bonus opportunities, and have weekends off

SKILLS

  • 1+ years Customer Service skills
  • 1+ Customer Relationship skills
  • 1+ years of Data Entry Skills
  • Computer literacy and navigating systems skills
  • Preferred - Experience with assisting customers from start to finish in a multistep process project
  • Excellent interpersonal skills and the ability to multitask
  • Strong competence in Microsoft Office Software
  • High attention to detail
  • Strong Organizational abilities
  • Home improvement/service experience preferred but not required

Preferred:

  • Experience with assisting customers from start to finish in a multistep process project
  • Home improvement/service experience

THE RENEWAL BY ANDERSEN

Renewal by Andersen is the full-service window-replacement division of 115-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded with a mission to redefine the industry and to offer a different—and better—window-replacement experience. Renewal by Andersen has seven company-owned locations, and over 100 independently owned “affiliates” across the United States.

Job Type: Full-time

Required to work Monday thru Friday - 8:00am-5:00pm

Location: Greensboro, NC

Starting Pay: $17.50 - $20 per hour

Must be willing to submit to a background check

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