Systems Analyst

4 weeks ago

Philadelphia, United States PEI Genesis Full time
Job Details

Level
Experienced

Job Location
PEI-Genesis Philadelphia HQ - Philadelphia, PA

Position Type
Full Time

Education Level
4 Year Degree

Job Category
Information Technology

Description

*COVID-19 VACCINATION REQUIRED FOR EMPLOYMENT*

*Equal Opportunity Employer Veterans/Disabled*
SUMMARY:

The organization seeks an experienced Systems Analyst to facilitate the seamless integration of technology with specific business processes. This critical role involves understanding business requirements, evaluating existing systems, and providing first-line support for associated applications. This specific Systems Analyst will possess expertise in sales lifecycle processes and extensive experience with the Microsoft Dynamics 365 Customer Experience set of applications.

Qualifications

Education & Experience:
  • Hold a bachelor's degree in computer science, Information Systems, or a related field.
  • Demonstrates proven experience as a Systems Analyst or in a similar role.
  • Familiarity with business process modeling and adeptness in requirements gathering.
  • Exhibits strong analytical skills and meticulous attention to detail.
  • Communicates effectively and collaborates seamlessly with cross-functional teams.
  • Certification in Microsoft Dynamics 365 is considered advantageous.
  • Prefer candidates with experience working for companies in distribution and/or discrete manufacturing industries.
Essential Tasks & Responsibilities:
  • Alignment with Business Processes:
    • Collaborates with business stakeholders to comprehensively understand their requirements and processes.
    • Analyzes existing systems, identifies areas for enhancement, and proposes technology solutions aligned with organizational goals.
  • Application Support:
    • Serves as the primary point of contact for application-related inquiries.
    • Swiftly troubleshoots and resolves user queries to ensure uninterrupted application functionality.
  • Testing and Quality Assurance:
    • Participates in testing activities for system changes and enhancements.
    • Develops comprehensive test plans, executes test cases, and meticulously documents results.
    • Ensures that applications meet functional and performance requirements.
  • Willing to travel to other offices, both domestic and international, as needed for special projects. For International travel must have the appropriate documentation/passport.
Technical & Managerial Competencies:
  • Sales Lifecycle Expertise:
    • Leverages in-depth knowledge of sales processes and lifecycle.
    • Demonstrates proficiency in lead management, opportunity tracking, and customer relationship management.
    • Collaborates closely with sales teams to enhance system capabilities.
  • Microsoft Dynamics 365 Proficiency:
    • Possesses extensive experience with Microsoft Dynamics 365 Customer Experience (formerly known as Dynamics CRM).
    • Configures, customizes, and optimizes the platform to align with business needs.
    • Provides insights on best practices and recommends enhancements.
  • Expertise with Microsoft 365 SharePoint and the Power Platform.
  • Exceptional analytical and conceptual thinking skills.
  • The ability to influence stakeholders and work closely with them to determine acceptable solutions.
  • Excellent documentation and communication skills.
  • Excellent planning, organizational, and time management skills.
  • Understanding of web services, APIs, and integration/testing considerations with web applications.
  • Advanced PC skills and proficiency in the Microsoft Office suite of applications.
  • Strong problem solving and troubleshooting practices.
  • Ability to recognize a problem or potential problem and react quickly and effectively.
  • Ability to effectively communicate, present information, and respond to questions from other PEI employees.
  • Ability to multitask, collaborate and work well within a team environment as well as working independently.

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