EHR Facilitator

Found in: Lensa US P 2 C2 - 2 weeks ago

Quincy, United States Boston Medical Center Full time

POSITION SUMMARY:

The EHR Facilitator (Credentialed Trainer) is guided by the Instructional Designer of their respective Epic application who works in collaboration with the Training Team Lead. The EHR Facilitator provides training support for Boston Medical Center's eMerge electronic medical record (Epic) by educating and training end users. They maintain a clear knowledge of their respective application and the workflows associated with that application, demonstrate excellent presentation skills, and have an excellent ability to answer end users' questions related to their application. Additionally, they support system go lives and optimization activities.

Position: EHR Facilitator

Department: EHR

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

Responsibilities include but are not limited to:

  • Complete the Epic Credentialed Training program for each application area and role group.
  • Maintain current training materials of assigned application.
  • Provide instructor led training courses to a diverse audience.
  • Follow training curriculum as developed by the Instructional Designer.
  • Document classroom attendance and completion within the Learning Management System.
  • Deliver classroom exercises and proficiency exams as developed by the Instructional Designer.
  • Provide go-live support.
  • Maintain the ability to work variable shifts.
  • Work with project/support team to identify and resolve workflow or application issues.
  • Attend and contribute to regularly scheduled meetings.
  • Provide documented feedback on users' knowledge and skills to the training or optimization team and department leaders.
  • Assist in testing Epic applications and validate workflows.
  • Other duties as needed.

JOB REQUIREMENTS

EDUCATION:

Associate's degree or currently enrolled in a Bachelor's program (will consider equivalent combination of formal education and experience, i.e. HS/GED plus 2 years related Healthcare experience).

EXPERIENCE:

For candidates with an Associates or currently enrolled in a Bachelor's program, healthcare and/or Epic experience preferred. For candidates with high school diploma/GED, work requires at least 2 years healthcare related experience. Epic experience preferred.

KNOWLEDGE AND SKILLS:

  • Superior verbal/written English communication skills, including excellent grammatical, editing and proofreading skills.
  • Highly proficient with Microsoft Office applications (i.e. MS Word, Excel, Access, Office Suite, PowerPoint, Outlook) and web browsers.
  • Ability to work independently and exercise independent judgment.
  • Capability to manage multiple priorities.
  • Critical thinking and strong problem-solving skills.
  • Prior experience with instructor led classroom training delivery and virtual instructor led classroom training delivery.
  • Proven ability to work with confidential information.
  • Ability to build rapport easily and easily work as part of a team.
  • Open and adaptable to change.

Equal Opportunity Employer/Disabled/Veterans