Business Analyst III

2 weeks ago

Raleigh, United States First Citizens Bank Full time
Overview

The Business Analyst III supports the General Bank Financial Strategy and Analytics team by performing complex data analysis to identify, measure, and advise on business profitability, growth, and efficiency. Assesses a wide scope of business practices, information, and data (both internal and external), and industry/competitive trends. Determines improvements or solutions to address identified issues. Develops and presents analysis including but not limited to cost benefit analysis, product/channel/business profitability, return on investment, and customer retention and acquisition. You will also develop and present expense optimization and performance analytics by examining and summarizing data to support business cases and strategic initiatives. May oversee the work of less experienced analysts or assist in special projects or participate in the development of process enhancements as needed.

Responsibilities

Job Responsibilities:

  • Data Analyses and Insights - Sources, compiles, and interprets data. Analyzes data for accuracy and efficiencies, performs advanced data analyses, and effectively communicates analyses output.
  • Operational Support - Provides support for business operations by responding to inquiries, identifying issues, and working to improve team practices. Assists in streamlining daily work-flow for overall unit, resolving escalated matters where possible. Implements recommended modifications and enhancements. May serve as an analytics resource to wider organization or business units.
  • Identifying Objectives - Determines business needs and insights through complex analysis and reporting. Develops strategies to achieve company and departmental goals, and communicates these through the use of specifications, project plans, or other forms of documentation. Collaborates cross-functionally within department and with other Bank stakeholders.
  • Reporting - Produces reports based on data analysis, industry trends, and process capabilities. Conveys patterns, problems, and areas of improvement. May develop process enhancements based on reporting.

Qualifications

Basic Qualifications:

  • Bachelor's Degree and 4 years of experience in Analytics, or Modeling, or Reporting

OR

  • High School Diploma or GED and 8 years of experience in Analytics, or Modeling, or Reporting

Preferred Qualifications:

  • Experience with both qualitative and quantitative external data analysis, i.e., SWOT analysis
  • Proficient strategic and critical thinking skills.
  • Experience working with Excel (including advanced knowledge of Pivot Tables, Macros, and formulas).
  • Experience with basic Tableau, SAS, or SQL. Intermediate-to-advanced-level SAS and SQL skills preferable.
  • Strong written and oral communication skills.

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