Client Care Specialist I

1 month ago


Phoenix, United States REDEMPTION PSYCHIATRY LLC Full time

Job Type

Full-time

Description

Overview :

  • The CCS I is an integral part of the front office team in our outpatient psychiatry practice.
Main Responsibilities:
  • The CCS I will work as a part of the clinic team to ensure that patients receive the best possible customer service.
  • Opening procedures (unlock front door, turn on T.V.'s, music is playing, vacuum common areas/room, and check restrooms)
  • Checking-in/out patients and handling money transactions including setting up payments plans and cash drops
  • New patients - getting the consent signed, verifying measures are completed, scanning insurance, driver's license into the chart and taking patient's photo
  • Answer phones and check voicemails on designated inbox
  • Call late/no show patients after 5 minutes of their scheduled appointment time
  • Verify patient's demographics (address, phone number, insurance information, appointment reminders, guardians, guarantor, e-mail address)
  • Taking messages and e-mailing patient questions to CCS II for designated provider, then documenting with date and time in the patient's chart
  • Set-up/remove notifications, as needed
  • Schedule new patient and follow up appointments
  • Assist CCSIIs with faxing ROI's, disability/FMLA paperwork
  • Uploading medical records to patient's charts
  • Check bathrooms twice/daily, ensure cleanliness and stocked with paper towels/toilet paper
  • Dust/wipe down countertop surfaces, including patient waiting areas, common areas throughout office and clean glass windows on office doors
  • Closing procedures (ensure cleanliness throughout the office and receptionist spaces, take out the trash throughout the office, and ensure all doors are locked prior to leaving premises)
  • Present appropriate, courteous customer service to all patients present or on the telephone


Requirements

Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Minimum 1 year of relevant experience preferred

Experience in an outpatient medical office preferred

Graduation from an Accredited College, University, or trade school with a degree, license, or certificate in a relevant field preferred

High School diploma or equivalent required

Must possess superior written and verbal communication skills

Ability speak, read, and write English fluently required

Must demonstrate proficiency in the use of a Windows Computer and Microsoft office products

Must adhere to HIPAA and HIITECH guidelines at all times

Salary Description

$16-$18 per hour

  • Phoenix, United States Community Bridges, INC Full time

    Community Bridges, Inc. (CBI) is an integrated behavioral healthcare agency offering a variety of different programs throughout Arizona. CBI provides residential, outpatient, inpatient, patient-centered medical homes, medication-assisted treatment, and crisis services to individuals experiencing crisis, opioid use disorder, homelessness, and mental...


  • Phoenix, United States Community Bridges, INC Full time

    Community Bridges, Inc. (CBI) is an integrated behavioral healthcare agency offering a variety of different programs throughout Arizona. CBI provides residential, outpatient, inpatient, patient-centered medical homes, medication-assisted treatment, and crisis services to individuals experiencing crisis, opioid use disorder, homelessness, and mental...


  • Phoenix, United States Western Alliance Bank Full time

    Job Title: Client Care Specialist **Location**: CityScape What you'll do: As a Client Care Specialist you will focus on displaying a high level of client service, and providing a professional, prompt, and accurate banking experience and exemplify the department’s “sales, service, and operations” philosophy. You'll perform transactions and service...


  • Phoenix, United States Western Alliance Bank Full time

    Job Title: Client Care Specialist Location: CityScape What you'll do: As a Client Care Specialist you will focus on displaying a high level of client service, and providing a professional, prompt, and accurate banking experience and exemplify the department’s “sales, service, and operations” philosophy. You'll perform transactions and service...


  • Phoenix, United States Western Alliance Bank Full time

    Job Title: Senior Client Care Specialist Location: CityScape What you'll do: As a Client Care Specialist you will focus on displaying a high level of client service, and providing a professional, prompt, and accurate banking experience and exemplify the department’s “sales, service, and operations” philosophy. You'll perform transactions and...


  • Phoenix, United States Western Alliance Bank Full time

    Job Title: Senior Client Care Specialist Location: CityScape What you'll do: As a Client Care Specialist you will focus on displaying a high level of client service, and providing a professional, prompt, and accurate banking experience and exemplify the department’s “sales, service, and operations” philosophy. You'll perform transactions and...


  • Phoenix, United States Human Services Campus, Inc. Full time

    I** **Summary** The Respiro Engagement Specialist reports directly to the Supportive Services Manager. This position will provide direct service to individuals whom utilize Respiro by way of outreach and engagement to seek specifically to connect individuals experiencing homelessness with permanent housing, physical and mental health services, and other...


  • Phoenix, United States Community Bridges Full time

    Community Bridges, Inc. (CBI) is an integrated behavioral healthcare agency offering a variety of different programs throughout Arizona. CBI provides residential, outpatient, inpatient, patient-centered medical homes, medication-assisted treatment, and crisis services to individuals experiencing crisis, opioid use disorder, homelessness, and mental...


  • Phoenix, United States Community Bridges, INC Full time

    Client Care Specialist Community Bridges, Inc. (CB I) is an integrated behavioral healthcare agency offering a variety of different programs throughout Arizona. CBI provides residential, outpatient, inpatient, patient-centered medical homes, medication-assisted treatment, and crisis services to individuals experiencing crisis, opioid use disorder,...


  • Phoenix, United States Community Bridges Full time

    Community Bridges, Inc. (CBI) is an integrated behavioral healthcare agency offering a variety of different programs throughout Arizona. CBI provides residential, outpatient, inpatient, patient-centered medical homes, medication-assisted treatment, and crisis services to individuals experiencing crisis, opioid use disorder, homelessness, and mental illness....


  • Phoenix, United States Community Bridges Full time

    Community Bridges, Inc. (CBI) is an integrated behavioral healthcare agency offering a variety of different programs throughout Arizona. CBI provides residential, outpatient, inpatient, patient-centered medical homes, medication-assisted treatment, and crisis services to individuals experiencing crisis, opioid use disorder, homelessness, and mental illness....


  • Phoenix, United States Western Alliance Bank Full time

    Job Title: Part-Time Client Care Specialist **Location**: CityScape What you'll do: As a Client Care Specialist you will focus on displaying a high level of client service, and providing a professional, prompt, and accurate banking experience and exemplify the department’s “sales, service, and operations” philosophy. You'll perform transactions and...


  • Phoenix, United States Western Alliance Bank Full time

    Job Title: Part-Time Client Care Specialist Location: CityScape What you'll do: As a Client Care Specialist you will focus on displaying a high level of client service, and providing a professional, prompt, and accurate banking experience and exemplify the department’s “sales, service, and operations” philosophy. You'll perform transactions and...


  • Phoenix, United States US Tech Solutions Full time

    Job title: Client Agency Specialist I (Tier II) Location: Phoenix, AZDuration: 05 Months (Possible extension/Hire)Provide customer service and support to both internal and external clients, responsible for the timely and accurate set-up, ongoing Maintenace, and support of clients' accounts for both H&B and COBRA. Maintains a knowledge of the products and...


  • Phoenix, United States US Tech Solutions Full time

    Job title: Client Agency Specialist I (Tier II) Location: Phoenix, AZDuration: 05 Months (Possible extension/Hire)Provide customer service and support to both internal and external clients, responsible for the timely and accurate set-up, ongoing Maintenace, and support of clients' accounts for both H&B and COBRA. Maintains a knowledge of the products and...


  • Phoenix, United States US Tech Solutions Full time

    Job title: Client Agency Specialist I (Tier II) Location: Phoenix, AZDuration: 05 Months (Possible extension/Hire)Provide customer service and support to both internal and external clients, responsible for the timely and accurate set-up, ongoing Maintenace, and support of clients' accounts for both H&B and COBRA. Maintains a knowledge of the products and...


  • Phoenix, United States US Tech Solutions Full time

    Job title: Client Agency Specialist I (Tier II) Location: Phoenix, AZDuration: 05 Months (Possible extension/Hire)Provide customer service and support to both internal and external clients, responsible for the timely and accurate set-up, ongoing Maintenace, and support of clients' accounts for both H&B and COBRA. Maintains a knowledge of the products and...


  • Phoenix, United States US Tech Solutions Full time

    Job title: Client Agency Specialist I (Tier II) Location: Phoenix, AZDuration: 05 Months (Possible extension/Hire)Provide customer service and support to both internal and external clients, responsible for the timely and accurate set-up, ongoing Maintenace, and support of clients' accounts for both H&B and COBRA. Maintains a knowledge of the products and...


  • Phoenix, United States US Tech Solutions Full time

    Job title: Client Agency Specialist I (Tier II) Location: Phoenix, AZDuration: 05 Months (Possible extension/Hire)Provide customer service and support to both internal and external clients, responsible for the timely and accurate set-up, ongoing Maintenace, and support of clients' accounts for both H&B and COBRA. Maintains a knowledge of the products and...


  • Phoenix, United States US Tech Solutions Full time

    Job title: Client Agency Specialist I (Tier II) Location: Phoenix, AZDuration: 05 Months (Possible extension/Hire)Provide customer service and support to both internal and external clients, responsible for the timely and accurate set-up, ongoing Maintenace, and support of clients' accounts for both H&B and COBRA. Maintains a knowledge of the products and...