Police Dispatch Calltaker

Salary: $24.60 - $29.90 Hourly

Location : Chula Vista, CA

Job Type: Hourly, Part-Time

Job Number: 24518701H

Department: Police

Opening Date: 01/02/2024

Closing Date: Continuous

Description and Essential Functions

To receive, evaluate, and act upon 911 emergency and non-emergency telephone communications in the areas of law enforcement and local government operations; and to perform other support duties.

NOTE: This recruitment is for a part-time, non-benefited position limited to 919 hours of employment in a fiscal year (July 1 through June 30) with an average of less than 30 service hours per work week. Hours may vary between 0 - 16 hours per week, dependent upon the daily staffing needs of the department.

Supervision Received and Exercised

Receives general supervision from the Police Dispatcher Supervisor; may receive technical supervision from a Police Dispatcher.

Essential Functions

Functions may include, but are not limited to, the following: answer telephone calls to receive reports of 911 emergency and non-emergency situations; provide support to police records, patrol, and other divisions within the Police Department; receive and respond to complaints; elicit information from callers, and document/evaluate complaints; perform data base inquiries and entries and provide information to law enforcement representatives; determine appropriate jurisdiction of incident and take proper action to resolve complaints; operate deaf telephone (TTD/TTY) equipment; search resource information for wants/warrants on persons, vehicles, and property; dispatch, update and clear officers from incidents via telephone; place telephone calls to other police jurisdictions, City departments, City emergency crews, vehicle tow companies, alarm company, traffic signal maintenance and other services; maintain detailed records of the time and nature of each call; refer to maps and reference materials to secure information needed by personnel in the field and for the dispatch function; take reports and relays messages by radio or telephone; maintains a log of radio calls received and transmitted; type, issue case numbers, log departmental activities and perform routine clerical work; perform other duties related to this position.

Minimum Qualifications

Any combination of education and/or experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be two (2) years of clerical, administrative, customer service or emergency service experience AND training equivalent to the completion of the twelfth grade. Experience in the public safety field is highly desirable.

Typing Certificate
A valid typing certificate MUST be attached to your application at the time of submission. Please note that required certificate must reflect the ability to type at a rate of 30 net words or higher per minute. The typing certificate must be issued within one year prior to our receipt of your application. Clickhere to obtain additional information regarding the typing certificate requirements and locations where you can obtain a typing certificate.

Note: Self-certification using keyboard software or on-line typing certificates, other than the provided testing link, will not be accepted. Additionally, certificates showing only the percentage of accuracy or error (example: 85% accuracy rate or 85% of error) will not be accepted.

License or Certificate
Completion of the POST-certified Basic Complaint/Dispatcher course within twelve (12) months of appointment.
Knowledge, Skills and Abilities / Physical Demands and Working Conditions

Knowledge, Skills and Abilities
Knowledge of: techniques, procedures, and methods used in operation of a public safety communications center, including telephone and radio communications; State and local law enforcement procedures, practices, criminal codes, statutes, and ordinances; geographic features and boundaries of the Chula Vista area; appropriate agencies for handling of public safety complaints, problems, and/or emergencies; telephone and office etiquette; English usage, spelling, grammar, and punctuation. Ability to: effectively operate telephone, two-way voice radio console (respond to inquiries), computer terminal, and other related telephone equipment in the Police Communications Center; elicit from and explain information effectively and accurately to a wide variety of callers including local government officials and the general public; elicit and provide information relevant to maintaining the safety of field personnel; reason clearly, analyze situations accurately, and adopt/develop effective course of action under non-emergency circumstances; maintain professional demeanor and response in handling sensitive calls/callers; document facts accurately, legibly, and completely; work effectively/accurately with codes and coded information; read, interpret, and communicate map information accurately; communicate effectively orally and in writing; assess the customer's immediate needs and ensure customer's receipt of needed services through personal service or referral; provide prompt, efficient and responsive service; exercise appropriate judgment in answering questions and releasing information; analyze and project consequences of decisions and/or recommendation; work days, evenings, and nights, rotating shifts, weekends, and holidays as needed; type at a speed of at least 30 net words per minute (NWPM); communicate clearly and concisely, both orally and in writing; establish and maintain effective working relationships with those contacted in the course of work; work with various cultural and ethnic groups in a tactful and effective manner.

Physical Demands and Working Conditions
On a continuous basis, sit at a communications console for prolonged periods of time. Intermittently twist and reach office equipment; write and use keyboard to communicate through written means; wear a telephone headset and be able to hear, distinguish and understand voices with fore and background noise present; verbally communicate effectively with other individuals over the radio or telephone or in person; visually able to read and work on multiple video display terminals simultaneously. Primary work is performed indoors in a carpeted and air-conditioned office environment at a communications console having a computer display terminal. Work is generally performed in an area with fluorescent lighting and moderate noise level.
Additional Information

Recruitment No. 24518701H

This recruitment is open until a sufficient number of applications are received and may close at any time without prior notice. Applicants are encouraged to submit their application as soon as possible.

Candidates whose applications indicate education and experience most directly related to the position will be invited to participate in the selection process. All notices will be sent via e-mail. Unless otherwise noted, a passing score must be achieved at each step of the selection process in order to have your name placed on the eligibility list for hiring consideration. Note that the examination materials for this recruitment are validated, copyrighted and/or inappropriate for review.

Pre-Employment Background Investigation
Successful candidates must undergo a thorough background investigation. There are certain types of conduct which are automatic grounds for disqualification. Please click here to review the "Pre-Employment Disqualifying Criteria" which identify some of the common areas of the background investigation process that may cause delay or prevent you from competing in the selection process.

RETIREMENT
Part-time/temporary employees participate in the Public Agency Retirement System (PARS). This is in lieu of PERS or Social Security (although employees do contribute to Medicare). The City and the Employee each contribute 3.75% of the employee's salary to the PARS.

SICK LEAVE
Part-time/temporary employees shall accrue sick leave pursuant to the Health Workplace, Health Family Act of 2014 (AB 1522).

01

The supplemental questionnaire is used to further evaluate your experience and education to determine your eligibility for this position. Please answer each question accurately and thoroughly. To be considered for this position, the experience you indicate in your responses to the supplemental questions must also be described, in detail, on the Work History/Experience section of your Employment Application. Failure to complete the "Work History/Experience" section of the employment application will result in your application not being considered. Please do not refer your response to your resume. A resume will not be considered in determining your qualifications.

• I have read and acknowledge the instructions stated above.

02

Do you have a valid typing certificate of at least 30 net words per minute that was obtained from an accredited school/employment agency and issued one year prior to our receipt of your application?

• Yes: A typing certificate dated within the past twelve months, is attached.
• No: I understand by not submitting a typing certificate that meets the requirements noted on the job posting by the close of this job posting, my application will be disqualified.
• N/A: I am currently a classified employee of the City of Chula Vista who holds a position which requires a typing certificate that meets or exceeds the nwpm of this position.

03

Successful candidates must undergo a thorough background investigation. There are certain types of conduct which are automatic grounds for disqualification. Please refer to the list of "Pre-Employment Disqualifying Criteria" linked to the Job Announcement to help you identify some of the common areas of the background investigation process that may cause delay or prevent you from competing in the selection process.

Are you willing to undergo a thorough pre-employment character and background investigation?

• Yes
• No

04

Education
Which of the following best describes your highest level of education completed?

• Master's degree or higher
• Bachelor's degree
• Associate's degree
• High School/GED

05

Experience
Which of the following best describes your experience of clerical, administrative, customer service or emergency service experience?

• Three or more years of experience
• At least two years but less than three years of experience
• At least one year but less than two years of experience
• Less than one year of experience
• No experience

06

Describe your clerical, administrative, customer service or emergency service experience.
Your response must include and FOLLOW the format below. Treat each change in position or employer separately. Provide the following for EACH change in position or employer.

A. The name of employer;
B. Your official job title;
C. Length of experience (Number of years/months);
D. Description of duties that support this experience.

NOTE: Responses that are incomplete, do not address all of the items above, "See Resume" response, or responses in a narrative format will result in your application being rejected for lack of information.

If you do not have experience, please indicate "no experience" below.

07

Working Conditions
Are you willing and able to work a variety of shifts as assigned, including days, nights, weekends and holidays?

• Yes
• No

08

This is an hourly, part-time position with no benefits. Are you willing to accept a position with NO benefits?

• Yes
• No

09

APPLICANT'S ACKNOWLEDGMENT - NOTIFICATION VIA ELECTRONIC MAIL (E-MAIL)
The City of Chula Vista's Human Resources Department uses electronic mail (e-mail) to notify applicants of important information relating to the status and processing of your application. We do so as part of our ongoing efforts to increase operational efficiency, promote the conservation of green resources, and minimize delays and costs. Therefore, as an applicant, you are hereby advised of the following:

1. Ensure that the email address and contact information you provide is current, secure, and readily accessible to you. Do not share email addresses. Spam or other filters should be adjusted to accept our emails. We will not be responsible in any way if you do not receive our emails, i.e., for the non-delivery of email or if you fail to check your email-box on a timely basis, etc.

2. Read any notices we send carefully and in a timely manner. Follow further instructions, if any. We recommend that you print and keep a hard copy of our notices for your records.

• I acknowledge that I have read, understand, and agree to the above.

Required Question

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