Front Desk Supervisor

Cal Poly Pomona Foundation Employment Services ANNOUNCEMENT OF POSITION VACANCY SUMMARY: Under general supervision of the Manager or Assistant Manager, the Supervisor is responsible for leading a team to accurately and efficiently operate the food service operations as directed by the Assistant Manager or Manager. The general responsibilities of the position include those listed below and will vary based upon a variety of factors including business necessity, location, and customer requests. Will be required to work evenings and weekends. SOME OF THE THINGS THAT YOU WILL GET TO DO: Responsible for ensuring staffing levels are appropriate and prepared for service Ensures compliance with established laws and regulations within their assigned area. Ensures continued adherence to all Foundation standards and procedures within their assigned area. Attends a variety of meetings as directed by the Assistant Manager. Orders, receives, and inventories food and supplies. Responsible for the effective supervision, training, and coaching of crew members. Ensures the readiness, organization, sanitation of area(s) assigned. Ensures compliance with cash register and credit card policies and procedures in all area(s) assigned. Resolves equipment, maintenance, and facility issues quickly and effectively. Ensures inventories of food and supplies are sufficient and prepared for service Interacts directly with customers and vendors to resolve issues and complaints in a timely manner. Responsible for ensuring work schedules are communicated appropriately and time is recorded per foundations standards. Ensures staff report to work on time, in uniform, and ready to work. Required to communicate with co-workers, vendors, and other departments with professionalism and respect. Maintains positive behaviors and actions and provides the highest quality of service to customers at all times. Reports all accidents and injuries in a timely manner. May prepare a variety of food and beverages, receive and store inventory, move and lift foodstuffs and supplies and prepare meals for customers. Responsible for submitting a variety of reports in an accurate, timely manner. Ability to adhere to a regular work schedule. SUPERVISION: Responsible for the training of staff necessary to carry out effective operations of the area assigned; directly supervises part time and student staff; may assist in the supervision the activities of contracted staff providing services that may include custodial, landscaping, trash collection, pest control, repairs and other facility services. MINIMUM QUALIFICATIONS: A minimum of three years supervisory experience in a high-volume foodservice operation; Valid CA drivers license and insurance. Servsafe Managers or equivalent certification Strong communication skills and interpersonal skills. Ability to interpret and apply policies and procedures to variety of situations. Ability to be resourceful and to take initiative. Ability to work cooperatively in a multi-ethnic environment. Flexibility to adjust to changing schedules; open to new ideas and adaptable to changing technology. Strong writing skills. ABOUT US: As the largest employer of students on the Cal Poly Pomona campus, the Foundation offers valuable work experience and hands-on training to approximately 1,500 Cal Poly Pomona students each year. The Foundation offers positions in various fields; whether it is in the area of technology, science, retail, culinary arts, hospitality1500 management, leadership or research grants, these student employees participate in Cal Poly Pomona's learn-by-doing philosophy and acquire practical skills in their designated field of study. The Foundation also contributes operating support to nearly 1,100 Foundation and scholarship programs every year including Bronco Athletics and the Norman J. Priest Scholarship. In addition, the Foundation administers grants and contracts, contributes to campus security, and supports several university publications. The Foundation contributes over $1 million annually to Cal Poly Pomona. CSU along with Cal Poly Pomona Foundation strongly recommend faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare an exemption from doing so. The systemwide policy can be found at COVID-19 Vaccination Interim Policy {rel="nofollow"} * * and any questions may be sent to [ fdnhr@cpp.edu ]{rel="nofollow"}.** Cal Poly Pomona Foundation, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Cal Poly Pomona Foundation, Inc. may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodation with the employer.