Collections Counselor
2 weeks ago
Birmingham, United States
America's First
Full time
Essential Functions & Responsibilities:- Contacts delinquent/overdrawn accounts by phone and mail; takes appropriate action to correct the delinquency or negative balance.
- Analyzes financial condition of delinquent borrowers; makes recommendations for extension agreements, payment modifications, and workout loans when applicable.
- Assists members and credit union employees with their telephone requests; answers questions about delinquent accounts that are within their authority to resolve; refers problems that are beyond their authority to their supervisor, along with their recommendations.
- Ensures the appropriate records are maintained and required reports are prepared on all collection activity.
- Informs management of trends in loan underwriting contributing to delinquent/charged-off loans.
- Performs other job-related duties as assigned.
Performance Measurements:
- Maximize the collection and/or recovery of credit union assets from delinquent and charged-off accounts.
- Maintain accurate and complete records of all collection and recovery activity.
- Adhere to provisions as set forth in the Fair Debt Collection Practices Act (FDCPA) and ensure collection activity is always within Credit Union policy and all relevant regulations.
- Identify and inform management of potential underwriting problems.
- Provide informed, professional, and accurate service and support to all members and employees.
Knowledge and Skills:
Experience: One year to three years of similar or related experience.
Education: A high school education or GED.
Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
Other Skills: Must have excellent communication skills and versatility in collection techniques in order to obtain the desired collection results. Must possess good organizational skills. Must exhibit good decision-making skills and be able to provide support to other position within the department.
Physical Requirements: Light lifting required.
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Collections Counselor
1 week ago
Birmingham, United States America's First Federal Credit Union Full timeEssential Functions & Responsibilities: * Contacts delinquent/overdrawn accounts by phone and mail; takes appropriate action to correct the delinquency or negative balance. * Analyzes financial condition of delinquent borrowers; makes recommendations for extension agreements, payment modifications, and workout loans when applicable. * Assists members and...