Patient Services Specialist

3 weeks ago

Irvine, United States Herman Ostrow School of Dentistry Full time

This is a full-time, fixed-term position for one year and has the possibility of getting permanent or getting an extension.

The USC Division of Biokinesiology and Physical Therapy is committed to continuous learning and innovative solutions to accomplish our mission: to enhance human health and quality of life. Accordingly, we are preparing the next generation of physical therapists to deliver the highest level of care to society. We are leaders shaping the future of health care. We have built a unique and influential community of faculty, students, staff, patients, and other partners, and continually leverage our combined strengths in research, education and clinical service to help create healthier individuals and communities.

Herman Ostrow School of Dentistry, Physical Therapy - Private Practice clinic is looking to hire Patient Services Specialist to join the team The Patient Services Specialist performs a variety of administrative duties in a clinic or practice. Provides assistance to patients and to management.

Job Accountabilities:

  • Greets patients and determines nature of visit.
  • Registers new patients and assigns patient IDs.  Collects patient information, co-payment, patient account balance, and verifies insurance eligibility and coverage level for new and returning patients.  Scans ID, insurance cards and collects all required forms.  Alerts practitioners of patient's arrival.
  • Verifies all insurance utilizing telephone contacts and web inquiries. Determines if patients' insurance is contracted with USC.  Ensures required authorization of services are obtained.
  • Receives record and various forms of payments following established policies and procedures.  Provides records to patients in accordance with established policies and procedures.
  • Screens and prioritizes incoming calls, determining what contact or action is required for satisfactory disposition.  Responds to inquiries or requests for information or refers to a supervisor, as appropriate.  Receives and transmits messages, as appropriate.
  • Schedules and confirms appointments and follow-ups. Informs patient of pre-authorization components needed for treatment, diagnostic testing, etc.  Provides callers with appropriate information, as needed.
  • Prepares and prints welcome, referral, dismissal, and other general correspondence, within established guidelines. Generates and issues daily appointment scheduler summary of next day and status of pending appointments.  Updates management system with specific patient notes, amounts due upon confirmation call, check-in, etc.  Ensures complete notes of all patient contacts are entered in management system.
  • Provides administrative support to supervisory and management staff.
  • Maintains a safe environment in accordance with compliance standards, policies, and safety regulations.
  • Ensures patients' rights to privacy, safety, and confidentiality are maintained in accordance with HIPAA regulations, and with all policies and procedures.

Preferred Education: Associate's degree

Preferred Experience: 3 years
Preferred Field of Expertise: Working knowledge of patient insurance management systems. Experience in consumer-side healthcare environment.

Skills:  Administrative:

  • Answer telephones
  • Assemble and organize numerical data Balance figures
  • Clinical documentation
  • Communicate with others to gather information Compute totals
  • Customer service
  • Establish filing systems
  • Gather data
  • Maintain filing systems
  • Prioritize different projects
  • Read handwritten text
  • Schedule appointments
  • Understand and apply policies and procedures Use database and/or word processing software Verify calculations
  • Skills:  Machine/Equipment:
  • Calculator
  • Computer network (department or school) Computer network (university)
  • Computer peripheral equipment
  • Fax
  • Personal computer
  • Photocopier
     

The hourly rate range for this position is $20.00 - 22.00 When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Minimum Education: High school or equivalent Minimum Experience: 2 years Minimum Field of Expertise: Experience working in a healthcare environment. Working knowledge of HIPAA compliance and insurance terminology. Demonstrated excellent interpersonal customer service and telephone skills. Demonstrated ability to multi-task. Demonstrated experience in a high volume, fast paced environment. Demonstrated team-oriented and collaborative work style.

  • Patient Service Representative

    3 weeks ago

    Irvine, United States Healthcare Employee Services LLC Full time

    Job DescriptionJob DescriptionAs a Patient Service Representative at California Rehabilitation & Sports Therapy, you'll be an essential part of our team, providing exceptional customer service and administrative support to ensure a smooth and positive experience for our patients. Essential Job Functions: Patient Interaction: Greet and welcome patients...

  • Customer Service

    1 month ago

    Irvine, United States Evs Full time

    We are currently on the lookout for an IMMEDIATE & FULL-TIME Customer Service & Communications Specialist to join our client's marketing & customer service team! The Customer Service & Communications Specialist will be tasked with supporting the efforts of our marketing campaigns and promotional customer service taking place all throughout the local area! As...

  • Patient Service Representative

    2 weeks ago

    Irvine, United States Smile Brands Group Inc. Full time

    **Patient Service Representative** Location Irvine, CA Category Corporate **Ref #:** 118937 Job Type Full-Time Irvine JOB DESCRIPTION **Company Overview:** **Job Description:** **** This position is responsible for effectively responding inbound New and Current Patient calls for Smile Brands Inc.s affiliated offices and schedule first time and recall...

  • Clinical Research Specialist

    4 weeks ago

    Irvine, United States Kelly Services, Inc. Full time

    This Clinical Research Specialist will be responsible for supporting one or several clinical trials within the Clinical R&D Department while fostering strong, productive relationships with colleagues across the organization. RESPONSIBILITIES: Serve a Clinical Research, Clinical, Specialist, Research, Monitoring, Healthcare, Staffing, Support

  • Warehouse Specialist I

    2 days ago

    Irvine, United States SBM Management Services Full time

    Warehouse Specialist I Operations Frontline Jobs Tustin, California Costa Mesa, California Irvine, California Santa Ana, California Westminster, California Description Position at SBM Management SBM Management is looking for a Warehouse Specialist I! The Warehouse Specialist will be responsible for safely receiving, storing, shipping, and issuing...

  • Commercial Client Services Specialist

    4 weeks ago

    Irvine, United States EverBank N.A. Full time

    **Commercial Client Services Specialist** The Commercial Client Services Specialist is responsible for delivering exceptional customer service and support to Commercial and Specialty Deposit Group Leaders, Relationship Managers and their respective clients and prospects. Acting as the primary point of contact for targeted commercial and specialty deposit...

  • Junior or Assistant Specialist

    1 day ago

    Irvine, California, United States University of California Irvine Full time

    Position: Junior or Assistant SpecialistThe Department of Radiology at the University of California, Irvine is accepting applications for Junior or Assistant Specialists. This is a one year appointment, non-senate, and is renewable based on performance and availability of funding.The position involves assisting faculty with research investigation in the...

  • Clinical Informatics Lab Specialist

    3 weeks ago

    Irvine, United States Providence Health & Services Full time

    We are currently offering Hybrid work from one of our footprint states which are inclusive of AK, WA, OR, MT, CA and or TX Providence is seeking a Clinical Informatics Lab Specialist who will: * Be a subject matter expert that works independently to support laboratory components of the EHR, clinical decision support and laboratory specific information...

  • Client Services Specialist

    1 day ago

    Irvine, United States EBizCharge Full time

    Headquartered in Irvine, California, EBizCharge by Century Business Solutions specializes in developing integrated payment solutions that facilitate electronic payment processing within ERP, CRM, Mobile, and eCommerce applications. Our applications are PCI compliant and fully integrated with major ERP/accounting systems, including QuickBooks, Sage, SAP...

  • Client Services Specialist

    18 hours ago

    Irvine, United States EBizCharge Full time

    Headquartered in Irvine, California, EBizCharge by Century Business Solutions specializes in developing integrated payment solutions that facilitate electronic payment processing within ERP, CRM, Mobile, and eCommerce applications. Our applications are PCI compliant and fully integrated with major ERP/accounting systems, including QuickBooks, Sage, SAP...

  • Client Services Specialist

    2 days ago

    Irvine, United States EBizCharge Full time

    Headquartered in Irvine, California, EBizCharge by Century Business Solutions specializes in developing integrated payment solutions that facilitate electronic payment processing within ERP, CRM, Mobile, and eCommerce applications. Our applications are PCI compliant and fully integrated with major ERP/accounting systems, including QuickBooks, Sage, SAP...

  • Legal Senior Onsite Service Specialist

    21 hours ago

    Irvine, United States Ricoh Americas Corporation Full time

    Corporate HR Specialist Legal Senior Onsite Service Specialist POSITION PROFILE Provides direct hands on support within a legal office environment setting. Performs various office support tasks which may include one or more of the following areas of responsibility: copy, production, and scanning, fax, mail and shipping, records support, direct floor...

  • Clinical Development Specialist

    4 weeks ago

    Irvine, United States Edwards Lifesciences Corporation Full time

    Imagine how your ideas and expertise can change a patients life. We generate extensive clinical evidence to demonstrate the effectiveness and safety of our innovations and how our products transform patients lives. As part of our Clinical Affairs t Clinical, Specialist, Development, Product Development, Manufacturing, Healthcare, Patient, Design

  • Appeals Specialist

    4 weeks ago

    Irvine, United States Invitae Full time

    Invitae is dedicated to bringing comprehensive genetic information into mainstream medicine to improve healthcare for billions of people! Our team is driven to make a difference for the patients we serve. We are leading the transformation of the genetics industry, by making clinical-grade genetic information affordable and accessible to guide health...

  • Clinical Support Specialist

    18 hours ago

    Irvine, United States Masimo Full time

    Job DescriptionJob SummaryThe Clinical Support Specialist is responsible for supporting Masimo field representatives and our customer's clinical and biomedical personnel. Additionally, the Clinical Support Specialist is responsible for the management of multiple issues of high complexity, with direct interface from identification to resolution with...

  • Resident Relations Specialist

    7 days ago

    Irvine, United States First Service Corporation Full time

    Position: Resident Relations Specialist Reports to: General Manager Location: Irvine, CA JOB SUMMARY: The Resident Relations Specialist ("RRS") supports the General Manager ("GM") and/or the Resident Relations Supervisor by providing exceptional, res Relations, Resident, Specialist, General Manager, Hospitality, Property Management, Business Services, Skills

  • Client Care Specialist

    6 days ago

    Irvine, United States Cryoport Systems Full time

    Cryoport Systems is the life science industry’s most trusted provider of supply chain solutions for temperature-sensitive materials, serving biopharmaceutical, IVF and surrogacy and animal health organizations around the world. Cryoport Systems' proprietary Cryoport Express® shippers, Cryoportal® Logistics Management Platform, leading-edge Smartpak...

  • Customer Service

    1 month ago

    Irvine, United States OPTIMUM PROFESSIONAL PROPERTY MANAGEMENT INC. Full time

    Optimum Professional Property Management, Inc._ - Location: Irvine_ - Pay Range $20.00 to $23.00 hour_ Come work with us! We want you to join our team, why you ask? Well, it is one of the top places to work in Orange County. That is right, Optimum has been recognized as one of OC Top Places to Work for the past 5 years. We offer competitive salaries,...

  • Senior Specialist, International Regulatory Affairs, Critical Care

    3 weeks ago

    Irvine, United States Edwards Lifesciences Corporation Full time

    For over 50 years, the Critical Care business within Edwards Lifesciences (NYSE: EW) has operated at the intersection of groundbreaking medical innovation and improved patient care. Put simply, we exist because were committed to creating a world whe Regulatory Affairs, International, Regulatory, Critical Care, Specialist, Product Development, Manufacturing,...

  • Case Support Specialist

    1 month ago

    Irvine, United States Cypress HCM Full time

    Job DescriptionJob DescriptionCase Support SpecialistThis is an exciting opportunity to join a leading, national lab. You will responsible for the coordination of patient case logistics, ensuring operational turnaround times are in compliance with standards and meet Pathologist and client expectations.Responsibilities:Prioritize and monitor cases throughout...