Customer Engineering Coordinator

Found in: Lensa US P 2 C2 - 2 weeks ago

Marysville, United States Madison-Kipp Full time

Here at MKC, we are one of the leaders in our field of high-pressure die casting and precision machining for customers in the automotive and recreational markets. We are proud of our 120-Year History and Culture.

Job Summary

The Customer Engineering Coordinator is responsible for MKC communication between assigned customers and MKC manufacturing locations. The Liaison will act as the primary interface for assigned customers/programs and is responsible for the coordination of customer and program-related activities. The Coordinator will facilitate the resolution of issues related to ongoing quality, expectations for program-related changes, extensions and new business opportunities.

Duties and Responsibilities

  • Serve as the primary contact for quality and supply-related concerns for assigned customer manufacturing facilities.
  • Facilitate on-site launch support at customer-assigned facilities to ensure flawless launches.
  • Review customers’ production processes, quality systems, program life cycle, and volumes for all MKC programs at assigned customer facilities.
  • Facilitate open communication and flow of information between customer manufacturing facilities and MKC.
  • Establish contact schedule with frequency that meets customer expectations for point-in-time support for all assigned customer production facilities.
  • Review and resolve quality, scheduling, and planning (purchasing and engineering if located in the plant).
  • Provide written reports to MKC appropriate personnel.
  • Provide support to Sales and Engineering when required to keep projects and potential new business on-track.
  • Ability to support assigned customers by disseminating customer expectations and seeking appropriate resolution.
Required Skills and Abilities
  • Basic understanding of all production processes, quality systems, program life cycle, and volumes for all MKC programs at assigned customer facilities.
  • Ability to self-direct while prioritizing customers’ needs.
  • Ability to interpret engineering designs and documentation.
  • Strong analytical and problem-solving skills.
  • Proficient with Microsoft Office Suite or related software.
Education and Experience
  • Bachelor’s degree in engineering or business, or equivalent work experience.
Physical Requirements
  • Frequent walking in manufacturing and office environments.
  • Visual acuity to read instructions, observe machines, and inspect parts produced.
Travel
  • Frequent travel to customers or vendors is required (driving and/or flying).


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Madison-Kipp Corporation is an equal opportunity employer, a pre-employment drug screening, and a post-employment background check employer.

Madison-Kipp offers a competitive salary and benefits package to full-time employees that includes: medical, dental, and vision insurance, company paid life and disability insurance, 401k plan with company match, tuition reimbursement, paid vacation, paid personal time, and paid parental leave.

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