Sr.Network Engineer

Sr. Network Engineer
Client : City of Sunnyvale
Location : Sunnyvale, C
*Onsite

Required Skills/Experience:
• Minimum 5 - 7 years network/system engineering.
• Must Current CCNP Certificate
• Network design and troubleshooting
• Principles and practices of excellent customer service.
• Principles and practices of ITSM (IT Service Management) systems to include
incident/problem management; request fulfilment; knowledgebase; asset management and
IT service catalogs.
• Network traffic and performance parameters, including understanding telecommunications
theory and practice.
• Methods and procedures of systems administration and security and integrity maintenance.
• Connectivity, system integration, and network design.
• Structure development, features, and access including configurations protocol and
interfacing.
• Current developments and trends of network technologies and/or server/data storage
technologies.
• Principles and methods of system and storage capaClient, physical, virtual and cloud-based
Local Area Network wiring and distribution methods.
• Wide Areas Networking Connectivity utilizing T1, T3 and fiber backbone transports.
• Advanced cybersecurity practices and procedures.
• Office methods, procedures, software and equipment.
• Applicable industry and safety codes and technology standards.
• Principles of project management, task completion and resource management.
• Microsoft Office, Microsoft Project and Microsoft Visio.
• Team formation and execution; how to motivate teams.
• Cost-benefit analyses to recommend the most effective solution.
dditional Skills/Experience
• Communicate effectively, both orally and in writing; translate between technical and nontechnical
terms.
• Identify, analyze and define administrative and technical issues, collect information, establish
facts, draw valid conclusions, and make appropriate recommendations.
• Effectively organize, prioritize and follow-up on work assignments to meet established
deadlines.
• Proven excellent customer service skills.
• Provide technical advice and consultation to Client staff in person, online, over the telephone, or
by email.
• Identify, analyze and resolve customer/user problems; take appropriate corrective action to
problems; research technical materials to provide solutions to problems, or refer problems to
ppropriate staff.
• Learn complex principles, practices, techniques and regulations pertaining to assigned duties.
• Effectively interpret and explain applicable processes, regulations, information technology
protocols and hardware/software application solutions to users; listen and communicate
information to persons with a diverse background of knowledge and experience.
• Establish, maintain and promote positive and effective working relationships with employees,
other agencies, public officials and the public.
• Demonstrate initiative and exercise good judgment in the performance of duties.
• Respond to cybersecurity issues and remediate in a timely manner as instructed.
• Recognize, set and follow priorities to meet deadlines.