Customer Service Leads
1 month ago
Type:
- 1 - year contract
Full Time or Part Time:
- Full time or Part Time
Pay Rate:
- TBD
Location:
- Orlando, FL 32827
Language Requirements:
- Fluent in English with multi language skills such as Spanish, Portuguese, French, German, Russian, Italian, Chinese, etc.
Language Preferences: N/A
Job Overview:
A Customer Service Lead performs regularly assigned work in aviation customer service within public areas of the airport. Serve as a customer advocate, providing customers with timely and accurate information along with issue resolution. Supports information booths, international arrivals, customer relations, meet and greet services.
Experience Requirements:
- Minimum of two (2) years of experience in a customer service position.
- Strong customer service communication skills.
- The ability to work both independently and as part of a team.
- Must have a clear, speaking voice.
- Must have a calm demeanor at all times, especially when faced with stressful situations
- Must have the ability to greet all passengers, visitors, and airport employees in a friendly and professional manner.
- Shall be able to perform the duties of the Ambassadors.
- Strong computer skills as required to perform the customer service functions.
- Must have a familiarity with Orlando, the area attractions, and the surrounding areas.
- Experience in a customer service position in a medium-to-large airport or other travel hospitality or similar setting.
Experience Preferences: N/A
Physical Requirements:
- Must be able to stand and walk for extended periods of time.
Education Requirements:
- High school diploma/GED
Education Preferences: N/A
Training Schedule:
- TBD?
Schedule:
Dress Code:
- Business Casual
Benefits:
- Medical, Dental, Vision and more
Additional Information:
Drug and background checks are performed. Valid identification and reliable transportation required. We are an E-Verify employer. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Our employees are authorized to work in the United States. Candidates shall supply their own transportation.
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