Sr. Business Analyst

3 weeks ago

Concord, United States Perfict Global, Inc. Full time
About Us:
Perfict Global is a leading IT consulting services provider focused on providing innovative and successful business workforce solutions to Fortune 500 companies. Our trained and experienced professionals constantly strive to bring together the best technologies available to manage client's complex business and technology, participate in implementation activities and collaborate in new ways to meet client needs.

We provide excellent benefits such as Medical, Dental, Vision ++ a fun company to work

Job description:
Title: Sr. Business Analyst
Location: Dearborn, MI (Hybrid - Need to relocate and be able to go on-site as needed)
Duration: 12 months + (Potential for extension)
Top Skills: Requirements gathering, Data analysis, Order management, Agile
Job Description:

We are looking for a Business Analyst to join ourgroup to help support order management related projects. An ideal candidate will also have good data related project experience.

Top Desired Skills:

- BA/ BSA with at least 5+ years of experience and strong data analysis experience

- Order management related project experience
- Systems Integration experience

- Experience with MS Office/Excel

- The objectives I have are requiring a Business analyst type skillset with strengths in customer service and order management. Ideal candidate will have a good mix of Business and Data/Systems Analysis/Analytics from Business side.
- This person should be very strong with customer facing skills on a day to day basis. They will work with vendors/dealers/internal customers at any given piece of the week.
- The site that this team maintains is about a 20 million dollar parts/accessories site for Ford that is growing rapidly.

Deliverables:
1. Data analysis, including but not limited to sales, inventory, fulfillment, etc. to be performed weekly to identify issues or opportunities, develop recommendations/solutions/best practices, to be shared with Ford SME for prioritization.

2. Accessories eCommerce enhancement roadmap by supporting delivery of 3 to 5 monthly and quarterly initiatives working with Ford Business, Ford IT, and Automotive personnel through agile methodology and tools such as daily standup iteration meetings and weekly Grooming planning sessions.

3. Lead Business requirements identification and documentation in Rally with weekly status updates provided to Ford SME.

4. Reduce eCommerce customer satisfaction issues and escalations (e.g. refunds and returns) by 90%+ through business initiatives in daily standup leveraging support of customer resolution center activities and process automation implementation.

5. Key program design, development and 2H22 launch of eBay and FordPass App initiatives working with Ford IT, Automotive, internal and external stakeholders to measure impact to $60M revenue and $22M profitability targets by supporting daily standup meetings and weekly project team meetings with various data input tasks and data analysis.

6. Support payment processing conversion with Ford Credit to the Stripe platform in 2H22 by tracking and analyzing transaction and claims data to identify trends and improve overall performance on a weekly basis.

7. Lead transition from iPerceptions customer surveys to Medallia by migrating from legacy platform to new survey tool & questionnaire implementation in 3Q22 in partnership with the CX team by supporting weekly stakeholder discussions.

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