Store Manager
4 weeks ago
Responsible for providing strong, positive leadership to store team through positive leadership and delivery of a friendly customer experience, operational excellence and help build profitable top line sales. (Top line sales is an increase in gross sales or revenues.) Responsible for overall store operation and compliance with all applicable laws
Working as part of a team
- Hire, train & develop employees
- Communicate job expectations to employees
- Plan, monitor, appraise & review employee job performance
- Provide coaching & feedback; discipline when appropriate
- Empower others to make decisions and resolve issues
- Maintain clean, well-stocked store
- Accept responsibilities for personal & team commitments
- Recognize & reward team and individual strengths, accomplishments & development
- Create & maintain a customer focused culture
- Ensure all shifts are appropriately staffed to achieve customer service goals
- Maintain safe, secure & healthy environment by following and enforcing safety, food safety and sanitation guidelines; comply with all applicable laws
- Identify system improvements
- Use coaching & feedback as opportunities to improve performance
- Identify areas in need of training & any support resources for development opportunities
- Set, prioritize & maintain focus on important activities
- Able to read and interpret reports to establish goals and deliver results
- Control costs to help maximize profitability
- Schedule employees within budgeted hours
- Set sales goals, track results
- Math & financial management
- Retail or supervisory experience
- Basic computer skills & writing skills
- At least 18 years old
- High School diploma or equivalent
- Customer Service experience an asset
Company Information
Mugg & Bopps is a family owned company headquartered in Howell, MI and operates 16 Mugg & Bopps Convenience Stores throughout Mid-Michigan. We are proud to be involved in our local communities and strive to service our customers with fast friendly service.
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