Dispatcher

4 weeks ago

Texas City, United States Tarrant County College Full time
Job Summary

Performs a variety of routine clerical, administrative and technical work in receiving and dispatching routine and emergency information; keeps official records and assists in the administration of standard operating policies and procedures of the dispatch center.

Primary Duties and Responsibilities

Performance Requirements*
• Monitors telephones and radio in the dispatch center, answers all incoming calls and ascertains nature of call, gathers all necessary information to transmit or relay
• Dispatches police and other response vehicles for emergency responses
• Broadcasts nature, location and time of incidents
• Contacts all required personnel and other local concerns such as the fire department in the event of an emergency situation
• Insures the presence of reserve units be contacting personnel designated for callback
• Relays information as required
• Maintains log on radio and telephone communications, location of personnel and equipment
• Maintains ongoing contact with the responding personnel and keeps them informed of all incoming pertinent information
• Tracks various information such as traffic lights out and streets closed and keeps emergency personnel informed
• Maintains dispatch center work area and equipment in clean and working condition
• Operates radios as needed and assists in radio communications; operates base radio as required
• Operates office machines as required
• Composes, types and edits correspondence as required
• Maintains dispatch documents and records
• Obtains information for officers using teleprinter and provides officers with requested information

Service Excellence
• Attends the workplace regularly, reports to work punctually and follows a work schedule to keep up with the demands of the worksite
• Completes all required training and professional development sessions sponsored through Tarrant County College ( TCC )

*Performs Other Related Tasks as Required

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Required Minimum Qualifications

• High School diploma or General Equivalency Diploma ( GED )
• Must be at least 18 years old

Preferred Qualifications

• Experience as a police dispatcher
• Basic telecommunications license from TECLOSE (required within one year of employment)
• TLETS / NLETS Basic Operator's Course (required within six months of employment)
• TCIC / NCIC for full Access Operators (required within six months of employment)
• TDD / TTY for Telecommunications

Knowledge, Skills and Abilities

• Ability to speak clearly and communicate well, discern routine and emergency situations and provide accurate information to responding police units
• Experience working with computerized systems

Physical Demands and Work Environment

We are currently reviewing and updating Physical Demands and Work Environment for all TCC positions.

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