Optician - Full time - Detroit

3 weeks ago

Hamtramck, United States Henry Ford Health System Full time

GENERAL SUMMARY:Responsible for selecting, measuring, and fitting eyewear following the doctors' spectacle prescription specifications.PRINCIPAL DUTIES AND RESPONSIBILITIES:Customize the patient's spectacle prescription using the E.A.R.N. for Eyewear Consultants process methodology and trouble-shooting any previous eyewear issuesResponsible for communicating the preferred lens family of products and the benefits of eachResponsible for knowledge of each frame line and the material it is made of to properly pre-adjust the frame prior to measurements takenResponsible for conducting and recording various measurements that are required to fabricate the lensesResponsible for properly inputting and processing eyewear orders into the software program for the optical laboratoryResponsible for follow-up with the eyewear orders through completion and deliveryResponsible for ensuring visual displays and eyewear products are clean in accordance with the store specific plan-o-gramResponsible for interpreting, explaining, and properly applying vision insurance coverage Assist with dispensing, adjusting, and trouble-shooting eyewearAssist with front desk duties such as checking patients in and out, scheduling appointments, and retrieving insurance eligibilityResponsible for neutralizing and verifying the spectacle prescription in the eyewear through the use of auto and manual lensometry, as needed KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:Requires high school diploma or GEDPrevious computer experience and basic math skills preferredPrevious customer service, retail, or hospitality experience preferredPrevious dispensing/optical experience preferredMust be able to walk, bend and stand for extended periods of time Completion of all required training courses as directed by Henry Ford OptimeyesMust meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS' Customer Service PolicyMust practice the customer skills as provided through on-going training and in-services. WORKING CONDITIONS:Works in retail optical environment. Requires evening and weekend hours

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