Automotive Service Client Care Specialist

1 month ago

Burlington MA, Middlesex County, MA, United States Herb Chambers Honda of Burlington Full time

Imagine coming to work every day with the tools and training you need to be successful and the confidence knowing you are working for the best. Voted a Top Place to Work by The Boston Globe consecutively

For over 35 years we have been committed to providing an exceptional client experience and we know that starts with our most valuable resource-our team members. Herb Chambers Honda of Burlington is currently looking for an Automotive Service Client Care Specialist to join our team

As a BDC/Client Care Specialist, you will handle inbound/outbound calls and appointment setting for our service customers. We are looking for someone comfortable with high volume calling, a “GO GETTER"" and a professional well-spoken candidate. If you have experience in customer service, telemarketing, retail, or sales then we encourage you to apply today Previous dealership experience is a plus, but not required.

Turn your talent into profit and apply today

What do we offer you?

  • Nationally recognized training and tools
  • Medical (HMO & PPO), vision, life & Dental
  • 401K Retirement

Responsibilities:

  • High volume of outbound and inbound phone calls
  • Creating appointments for guests in our service departments
  • Learning customers’ needs while building rapport
  • Completing follow-up tasks on daily activities, contact lists and campaigns
  • Daily and Monthly performance reporting
  • Strong phone, email, and communication skills
  • Positive attitude and high energy at all times
  • Basic MS Office knowledge; computer software and Internet proficiency

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