Technical Support Representative

3 weeks ago

Hialeah Florida, Miami-Dade County, FL, United States Teleperformance USA Full time
Category : Technical Support

About TP

Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs

Teleperformance and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit

This position will be based on-site at our North Lauderdale, Florida location.

Your Responsibilities

As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns.

  • Provide front line, first level, technical assistance for consumers
  • Supporting Client specific high speed internet services delivering an exceptional customer experience
  • Resolve technical problems, within a fast paced, customer facing environment
  • Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.
  • Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.
  • Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.
  • Demonstrate advanced product knowledge and he ability to solve customer issues.
  • Resolve customer issues on the first call as frequently as possible.
  • Open and manage trouble ticket system for user issues, Data Network, OS issues.
  • Be patient, courteous and friendly with customers at all times.
  • Demonstrate a positive attitude.
  • Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.
  • Adhere to all work schedule assignments.
  • Abide by and support management directives and adhere to all Teleperformance policies.

We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.

  • 6 months Customer service experience preferred
  • Over 18 years of age
  • Ability to type 25 wpm
  • High School Graduate or GED
  • Comfort with desktop computer system
  • Proven oral & written communication skills
  • Logical problem-solving skills
  • Ability to navigate Windows operating systems
  • Organization and work prioritization skills

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Teleperformance is an Equal Opportunity Employe

  • Bilingual Spanish Outside Sales Representative

    4 weeks ago

    Miami Gardens, Florida, 33056, Miami-Dade County, FL, United States AT&T Full time

    Job Description:Build a more connected world by transforming the sales experience and helping customers and products unite. Our Sales teams are the foundation of our company – they offer millions of customers access to integrated solutions that drive connectivity. Leverage your best sales techniques, uncover leads and spark innovation in areas like...

  • Vice President Operations/Managing Director

    4 weeks ago

    Miami, Florida, 33139, Miami-Dade County, FL, United States Miami Growth - Highgate Hotels Full time

    Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Production Artist II, Footwear Digital Design

    4 weeks ago

    Miami, Florida, 33222, Miami-Dade County, FL, United States NIKE Full time

    WHO WE ARE LOOKING FORAs our Footwear Production Artist II, you will combine your experience, problem solving abilities, and creativity to bring to life the seasonal creative narratives through graphic design that is trend relevant to the consumer across performance and lifestyle footwear. You will assist in creating original graphic and/or textile designs...

  • Ultrasound Technologist PRN

    3 weeks ago

    Miami, Florida, 33175, Miami-Dade County, FL, United States HCA Florida Kendall Hospital Part time

    Description IntroductionExperience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for our Ultrasound Technologist...

  • Charge Nurse Trauma OR

    4 weeks ago

    Miami, Florida, 33175, Miami-Dade County, FL, United States HCA Florida Kendall Hospital Part time

    Description IntroductionDo you want to be appreciated daily? Our nurses are celebrated for being on the front line, empathetic for patients. At HCA Florida Kendall Hospital our nurses set us apart from any other healthcare provider. We are seeking a Charge Nurse Trauma OR to join our healthcare family.BenefitsHCA Florida Kendall Hospital, offers a total...

  • Travel OR RN

    4 weeks ago

    Miami, Florida, 33175, Miami-Dade County, FL, United States Fusion Medical Staffing Full time

    Facility DetailsFacility: Please Contact for facility infoJob DetailsStarts: ASAPAssignment Length: 13Shift: NightsCall Off Policy: Guaranteed 36 hours per weekJob Quantity: 1Type: TravelJob Description Interested in making a positive impact? You’ve come to the right place. At Fusion Medical Staffing, our goal is to improve the lives of everyone we touch,...

  • Travel Cath Lab Tech

    4 weeks ago

    Aventura, Florida, 33180, Miami-Dade County, FL, United States Fusion Medical Staffing Full time

    Facility DetailsFacility: Please Contact for facility infoJob DetailsStarts: ASAPAssignment Length: 13Shift: DaysCall Off Policy: Guaranteed 36 hours per weekJob Quantity: 1Type: TravelJob Description Interested in making a positive impact? You’ve come to the right place. At Fusion Medical Staffing, our goal is to improve the lives of everyone we touch,...

  • Travel Interventional Radiology Technologist

    4 weeks ago

    Aventura, Florida, 33180, Miami-Dade County, FL, United States Fusion Medical Staffing Full time

    Facility DetailsFacility: Please Contact for facility infoJob DetailsStarts: ASAPAssignment Length: 13Shift: DaysCall Off Policy: Guaranteed 36 hours per weekJob Quantity: 1Type: TravelJob Description Interested in making a positive impact? You’ve come to the right place. At Fusion Medical Staffing, our goal is to improve the lives of everyone we touch,...

  • Travel CT Technologist

    4 weeks ago

    Miami, Florida, 33175, Miami-Dade County, FL, United States Fusion Medical Staffing Full time

    Facility DetailsFacility: Please Contact for facility infoJob DetailsStarts: ASAPAssignment Length: 13Shift: NightsCall Off Policy: Guaranteed 36 hours per weekJob Quantity: 1Type: TravelJob Description Interested in making a positive impact? You’ve come to the right place. At Fusion Medical Staffing, our goal is to improve the lives of everyone we touch,...

  • Travel Diagnostic Radiology RN

    3 weeks ago

    Aventura, Florida, 33180, Miami-Dade County, FL, United States Fusion Medical Staffing Full time

    Facility DetailsFacility: Please Contact for facility infoJob DetailsStarts: 03/31/2025Assignment Length: 13Shift: DaysCall Off Policy: Guaranteed 36 hours per weekJob Quantity: 1Type: TravelJob Description Interested in making a positive impact? You’ve come to the right place. At Fusion Medical Staffing, our goal is to improve the lives of everyone we...

  • Travel Respiratory Therapist

    3 weeks ago

    Miami, Florida, 33175, Miami-Dade County, FL, United States Fusion Medical Staffing Full time

    Facility DetailsFacility: Please Contact for facility infoJob DetailsStarts: ASAPAssignment Length: 13Shift: NightsCall Off Policy: Guaranteed 36 hours per weekJob Quantity: 1Type: TravelJob Description Interested in making a positive impact? You’ve come to the right place. At Fusion Medical Staffing, our goal is to improve the lives of everyone we touch,...

  • Line Cook

    4 weeks ago

    Miami Beach, Florida, 33139, Miami-Dade County, FL, United States Strawberry Moon Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Travel Respiratory Therapist

    3 weeks ago

    Miami, Florida, 33136, Miami-Dade County, FL, United States Fusion Medical Staffing Full time

    Facility DetailsFacility: Please Contact for facility infoJob DetailsStarts: ASAPAssignment Length: 13Shift: NightsCall Off Policy: Please Contact for InfoJob Quantity: 2Type: TravelJob Description Interested in making a positive impact? You’ve come to the right place. At Fusion Medical Staffing, our goal is to improve the lives of everyone we touch, and...

  • Travel Interventional Radiology Technologist

    3 weeks ago

    Aventura, Florida, 33180, Miami-Dade County, FL, United States Fusion Medical Staffing Full time

    Facility DetailsFacility: Please Contact for facility infoJob DetailsStarts: 03/31/2025Assignment Length: 13Shift: DaysCall Off Policy: Guaranteed 36 hours per weekJob Quantity: 1Type: TravelJob Description Interested in making a positive impact? You’ve come to the right place. At Fusion Medical Staffing, our goal is to improve the lives of everyone we...

  • HVAC TB Chiller Appr

    3 weeks ago

    Miramar, Florida, Broward County, FL, United States Johnson Controls Full time

    What you will do Under general supervision, conducts preventive maintenance, repair, installation, general servicing and troubleshooting of mechanical HVAC systems. Responsible for high levels of customer satisfaction through direct, on site, customer interface. Mentors peers on mechanical HVAC installation & service activities. Properly completes required...

  • Outside Sales Representative

    3 weeks ago

    Sunrise, Florida, 33351, Broward County, FL, United States AT&T Full time

    Job Description:Build a more connected world by transforming the sales experience and helping customers and products unite. Our Sales teams are the foundation of our company – they offer millions of customers access to integrated solutions that drive connectivity. Leverage your best sales techniques, uncover leads and spark innovation in areas like...

  • Nuclear Medicine Technical Assistant

    4 weeks ago

    Jacksonville, Florida, 32204, Duval County, FL, United States Ascension Full time

    Details Department: Diagnostic CardiologySchedule: Full time; day shift 6:30a-2:30pHospital: Ascension St. Vincent's Riverside Hospital Location: Jacksonville, FL Benefits Paid time off (PTO) Various health insurance options & wellness plans Retirement benefits including employer match plans Long-term & short-term disability Employee assistance programs...

  • Inside Sales Representative

    4 weeks ago

    Palm City, Florida, 34990, Martin County, FL, United States Beacon Roofing Full time

    Overview: Joining Beacon Building Products as an Inside Sales Representative means becoming part of a values-driven organization. Our core principles guide everything we do: putting people first, prioritizing safety, doing what's right, taking pride in our work, continuously improving, and making significant strides towards a more sustainable future. Be...

  • HVAC Truck Based Mechanic Apprentice

    3 weeks ago

    Gainesville, Florida, 32635, Alachua County, FL, United States Johnson Controls Full time

    What you will do Johnson Controls Inc is looking for forward-thinking talent to join our growing organization. During these unprecedented times, JCI is committed to the health and safety of all employees, customers, partners and the communities we serve. At Johnson Controls you’ll have the opportunity to work on some of the most exciting and relevant...

  • Bilingual Spanish Outside Sales Representative

    3 weeks ago

    Davenport, Florida, 33896, Polk County, FL, United States AT&T Full time

    Job Description:This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offeredBuild a more connected world by transforming the sales experience and helping customers and products unite. Our Sales teams are the foundation of our company – they offer millions of customers access...