Supervisor, Quality Management
4 weeks ago
Job Code: 9690
Job Location: Mason, OH
Schedule: 9/80 regular
Job Description:
As a Quality Supervisor you will be responsible for leading a dedicated team of receiving inspectors apart of a bargaining unit. The ideal candidate will be able to advise on daily tasks, priorities, and guide the team through problem resolution.
Essential Functions:
- Lead and implement cross training, examining opportunities for process improvement that support meeting daily priorities.
- Manages quarterly financial accountability for the team and ensures daily accuracy of various program charging.
- Ensures timely completion of employee time keeping, training, employee evaluations, and performance management.
- Maintains a safe work environment by adhering to and enforcing quality standards.
- Provides constructive feedback to team.
- Works crossfunctionally with other leaders to troubleshoot concerns and implement strategies to ensure continuation of daily work.
- May work extended hours to cover employee gaps as needed.
Qualifications:
- Bachelor’s degree and a minimum of 2 years of prior related experience. In lieu of a degree, minimum of 6 years of prior related experience.
- Minimum of 2 years prior experience in a role centered on quality improvement or quality management.
- Minimum of 2 years prior experience or knowledge of TIPQA, Cost Point or similar programs.
- Minimum of 2 years prior experience working with Union Employees and Union Contracts.
- Minimum of 2 years prior experience managing 5 or more employees.
Physical Requirements:
- Potential physical ability to lift 25 lbs.
- Ability to stand or sit for a few hours at a time.
Preferred Additional Skills:
- Prior experience managing a bargaining unit.
- Leadership certification or prior training.
- Proficient in MS Office and database management.
- Strong communication skills both written and oral.
- Prior account management background.
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