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Technical Services Supervisor

1 month ago

Warroad Minnesota, Roseau County, MN, United States Marvin Full time
Job Overview:

Are you a skilled leader with a passion for technical problem-solving and team development? Marvin is seeking a Supervisor for Technical Support to lead our Technical Support (Dept. 730) team. In this role, you'll provide leadership, coaching, and strategic direction to ensure our team delivers exceptional service to our customers.

This job is located in Warroad, MN. If you're considering relocating to Warroad, you may be eligible for a relocation benefit package to assist with your move.

Highlights of your role:
  • Supervise and support daily department operations, including coaching, mentoring, and performance management.
  • Evaluate incoming customer requests and assign workload based on team members' skills and department goals.
  • Drive key departmental initiatives to improve efficiency, reduce costs, and enhance customer satisfaction.
  • Monitor and manage department performance metrics, including order processing and OMS assistance requests.
  • Lead continuous improvement efforts, identifying opportunities to enhance productivity and reduce non-warranty claims.
  • Foster a positive and collaborative work environment that motivates and unites the team.
Compensation: $67,000 - $78,000 You're a good fit if you have (or if you can):
  • In-depth knowledge of Marvin brand products, processes, pricing, and support tools (preferred).
  • Strong understanding of the Marvin Windows and Doors customer base (preferred).
  • A background in construction or a related field (preferred).
  • Excellent communication and documentation skills to effectively collaborate across departments.
  • A proactive, self-directed, and well-organized approach to leadership.
Also want to make sure you have:
  • Associate or Bachelor's degree in a related field.
  • Proven industry-related experience.
  • Ability to lead teams and drive continuous improvement.
  • Ability to work onsite in Warroad, MN.

Join us at Marvin and make an impact as a leader in technical support

We invite you to See Yourself at Marvin:

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities. You also belong to one of America's Top 20 Large Employers of 2024, according to an exclusive ranking by Forbes Magazine.

For more than 100 years, we've been designing, building, and engineering premier products. Today, in our 16 locations across North America, we manufacture Marvin's portfolio of products, which includes Infinity Replacement Windows, TruStile Doors, and Marvin Coastline brands.

Together, we live our values and enjoy a culture that feels like home. Our better living approach to benefits supports you at work and beyond. From day one, you receive health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more A few unique offerings include:

  • $300 annual wellbeing account to spend on whatever makes you happy + healthy
  • Better Living Day (a paid day off to go have some fun)
  • $$ Annual profit sharing - get rewarded for the role everyone plays in making Marvin a success
  • Giving at Marvin - join coordinated volunteer opportunities
  • Brighter Days Fund - financial support thanks to your colleagues and the Marvin family should you suffer a personal hardship

When you belong to the Marvin team, it's all part of the package. Apply today

Marvin is an Equal Opportunity Employer:

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.