Guest Services Agent

20 hours ago

Long Beach California, Los Angeles County, CA, United States Westin Long Beach Full time
Compensation Type: Hourly Highgate Hotels:

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location:

Situated across the street from the Long Beach Convention Center and just two blocks from the beach, the Westin Long Beach has something to offer both business and leisure travelers alike. This 474-room hotel is also ideal for groups and weddings, with 37,000 square feet of meeting space, 31 suites, and a stunning garden terrace perfect for "I Dos". And with the Westin's central location, guests are within walking distance of the Aquarium of the Pacific and the Catalina Express, and are just two miles from the Queen Mary.

Overview:

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities:
  • Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
  • Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
  • Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
  • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
  • Review Front Office log and Trace File daily.
  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions as listed in the Red Book.
  • Be familiar with all in-house groups.
  • Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.
Qualifications:
  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Services experience preferred.
  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.

Pay Rate: $23/hour

  • Night Auditor

    20 hours ago

    Calabasas, California, 91302, Los Angeles County, CA, United States Anza Hotel Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Guest Service Support Expert

    1 week ago

    Anaheim, California, 92802, Orange County, CA, United States Marriott International, Inc Full time

    Additional InformationPay: $19.90/hourJob Number24200976Job CategoryFood and Beverage & CulinaryLocationJW Marriott Anaheim Resort, 1775 South Clementine Street, Anaheim, California, United States, 92802VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Our jobs aren’t just about putting food on the table that our...

  • IS Specialist LOB Sales

    2 weeks ago

    Torrance, California, 90506, Los Angeles County, CA, United States Clean Harbors Full time

    HPC-Industrial, powered by Clean Harbors is looking for a Sales Specialist (Vapor Control Management) to join their safety conscious team. The Sales Specialist is directly responsible for the profitable revenue growth for an assigned line of business and job types through the sale of industrial services. Wage range: $88,000 to $132,000 based upon experience...

  • Guest Service Support Expert

    3 weeks ago

    Rancho Mirage, California, 92270, Riverside County, CA, United States Marriott International, Inc Full time

    Additional InformationPay: $16.50/hourJob Number24184914Job CategoryFood and Beverage & CulinaryLocationThe Ritz-Carlton Rancho Mirage, 68900 Frank Sinatra Drive, Rancho Mirage, California, United States, 92270VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Our jobs aren’t just about putting food on the table...

  • Front Desk Agent

    2 weeks ago

    Vacaville, California, 95687, Solano County, CA, United States Residence Inn Vacaville Part time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Guest Service Expert

    1 week ago

    Santa Clara, California, 95054, Santa Clara County, CA, United States Marriott International, Inc Full time

    Additional InformationPay: $17.75/hr, Full Time, Day Shift, Breakfast ServerJob Number24199596Job CategoryFood and Beverage & CulinaryLocationSanta Clara Marriott, 2700 Mission College Boulevard, Santa Clara, California, United States, 95054VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Our jobs aren’t just...

  • Host/Hostess

    20 hours ago

    Los Angeles, California, 90015, Los Angeles County, CA, United States Hotel Figueroa Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Guest Service Support Expert

    1 week ago

    Santa Clara, California, 95054, Santa Clara County, CA, United States Marriott International, Inc Full time

    Additional InformationPay: $25.19/hr, Full time, Day Shift, Dining Room AttendantJob Number24199598Job CategoryFood and Beverage & CulinaryLocationSanta Clara Marriott, 2700 Mission College Boulevard, Santa Clara, California, United States, 95054VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Our jobs aren’t...

  • Assistant Front Office Manager

    20 hours ago

    Los Angeles, California, 90045, Los Angeles County, CA, United States Four Points LAX Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Guest Service Support Expert

    3 weeks ago

    Half Moon Bay, California, 94019, San Mateo County, CA, United States Marriott International, Inc Part time

    Additional InformationJob Number24191517Job CategoryFood and Beverage & CulinaryLocationThe Ritz-Carlton Half Moon Bay, One Miramontes Point Road, Half Moon Bay, California, United States, 94019VIEW ON MAPSchedulePart TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Our jobs aren’t just about putting food on the table that our guests...

  • Guest Experience Expert

    3 weeks ago

    Rancho Mirage, California, 92270, Riverside County, CA, United States Marriott International, Inc Full time

    Additional InformationJob Number24195209Job CategoryRooms & Guest Services OperationsLocationThe Ritz-Carlton Rancho Mirage, 68900 Frank Sinatra Drive, Rancho Mirage, California, United States, 92270VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and...

  • Hampton Inn Rancho Cordova

    20 hours ago

    Rancho Cordova, California, 95670, Sacramento County, CA, United States Hampton Inn Rancho Cordova Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Guest Experience Expert

    3 weeks ago

    San Juan Capistrano, California, 92675, Orange County, CA, United States Marriott International, Inc Part time

    Additional InformationJob Number24193392Job CategoryRooms & Guest Services OperationsLocationInn at the Mission San Juan Capistrano Autograph Collection, 31692 El Camino Real, San Juan Capistrano, California, United States, 92675VIEW ON MAPSchedulePart TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Our jobs aren’t just about giving...

  • Guest Experience Specialist

    3 weeks ago

    Goleta, California, 93117, Santa Barbara County, CA, United States Marriott International, Inc Full time

    Additional InformationPay: $24.07/hourJob Number24195306Job CategoryRooms & Guest Services OperationsLocationCourtyard Santa Barbara Goleta, 401 Storke Rd, Goleta, California, United States, 93117VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and...

  • Pastry Cook II

    2 weeks ago

    Marina Del Rey, California, 90292, Los Angeles County, CA, United States Marriott International, Inc Full time

    Additional InformationJob Number24197099Job CategoryFood and Beverage & CulinaryLocationThe Ritz-Carlton Marina del Rey, 4375 Admiralty Way, Marina Del Rey, California, United States, 90292VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Prepare ingredients for cooking, including portioning, chopping, and storing...

  • Guest Environment Expert

    3 weeks ago

    San Diego, California, 92130, San Diego County, CA, United States Marriott International, Inc Full time

    Additional InformationHousekeeping and Recamera, Pay: $21.15/hour, Day Shift, Evening Shift, Weekends and Holidays availability requiredJob Number24187373Job CategoryHousekeeping & LaundryLocationResidence Inn San Diego Del Mar, 3525 Valley Center Drive, San Diego, California, United States, 92130VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type...

  • Guest Service Expert

    3 weeks ago

    Vanderbilt Beach, Florida, 34107, Collier County, FL, United States Marriott International, Inc Full time

    Additional InformationLobby LoungeJob Number24195326Job CategoryFood and Beverage & CulinaryLocationThe Ritz-Carlton Naples Tiburon, 2600 Tiburon Drive, Naples, Florida, United States, 34109VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Our jobs aren’t just about putting food on the table that our guests will...

  • Human Resources Generalist

    1 week ago

    Marina Del Rey, California, 90292, Los Angeles County, CA, United States Marriott International, Inc Full time

    Additional InformationBilingual English, Spanish RequiredJob Number24200985Job CategoryHuman ResourcesLocationMarina del Rey Marriott, 4100 Admiralty Way, Marina Del Rey, California, United States, 90292VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Assist and support management and the leadership team with...

  • Hair Stylist

    3 weeks ago

    Newport Beach, California, 92657, Orange County, CA, United States Marriott International, Inc Part time

    Additional InformationOn-Call, Pay: $16.00/hourJob Number24172436Job CategorySpaLocationThe Resort at Pelican Hill, 22701 South Pelican Hill Road, Newport Beach, California, United States, 92657VIEW ON MAPSchedulePart TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Provide hair care services such as cut/design, color, and styling to...

  • Guest Service Support Expert

    3 weeks ago

    West Palm Beach, Florida, 33401, Palm Beach County, FL, United States Marriott International, Inc Part time

    Additional InformationPart-Time, Evening ShiftJob Number24195236Job CategoryFood and Beverage & CulinaryLocationWest Palm Beach Marriott, 1001 Okeechobee Boulevard, West Palm Beach, Florida, United States, 33401VIEW ON MAPSchedulePart TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Our jobs aren’t just about putting food on the table...