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Client Success Specialist
2 months ago
The Staff Pad has partnered with a Hospitality and Technology company in Houston, Texas looking to add a Client Success Specialist to the team. This is a full-time exempt position in the Client Success Department. This position serves as a point of contact and link between internal departments and customers. The ideal candidate must be customer-centric, detail-oriented, critical thinker with excellent organizational skills along with the ability to prioritize tasks and meet deadlines. Must enthusiastically support the Client Success Team and manage a large work volume in a fast-paced environment.
- Manage all aspects of the Acceptance of Assignment (AoA) process.
- Coordinates the newly installed customer Onboarding process.
- Manages the Retention email and processes cancellations for accounts as needed, as well as provides a positive exit experience.
- Steps in when needed to speak with customers serving as backup for Client Success Managers.
- Supports leadership team by facilitating interdepartmental communications and interactions between internal and external parties.
- Account Management/Customer Service experience of 3+ years.
- Detail-oriented mindset.
- Strong organizational astuteness.
- Creative problem-solving skills
- Keen interpersonal and oral/written skills to effectively interact with all levels of company personnel.
- Ability to balance multiple tasks simultaneously and quickly switch between priorities/tasks
- Excellent analytical thinking, continuous follow-up, and communication skills.
- Proficient in Microsoft Office.
- Great team attitude and willingness to learn and accept coaching.
Other things you must be comfortable with:
- You must be comfortable in the role of servant leader.
- You must lead by doing and set a good example for other team members.
- All these things include being highly responsive to team members, clients, and executive team members.
- Must live WorldVue's commitment to “the C.H.I.R.P” – Coachable, Humble, Intelligence, Responsive, and Persistent.
Why We’re a Better Place to Work:
· Competitive compensation, this position is eligible for an increase after 90 days.
· Health insurance and medical coverage benefits (Medical, Dental, Vision, Short Term Disability, Long Term Disability, and Life Insurance).
· 401(k) with employer match.
· Paid time off, including 9 Company-paid Holidays.
· Stocked breakroom with a variety of snacks and beverages.
· Discounted fitness memberships through health provider.
PandoLogic. Category:Customer Service, Keywords:Client Success Specialist, Location:Houston, TX-77007
