Director, Communications TPX

1 month ago

Philadelphia Pennsylvania, Bucks County, PA, United States Comcast Corporation Full time
Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

At Comcast, we are passionate about making the customer experience our best product. We bring together the best in media and technology, driving innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. The Technology, Product, Experience (TPX) organization acts as the engine for much of this innovation, developing and delivering our Xfinity and Comcast Business products and services, as well as the tools that our teammates use to support our customers. In addition, the team is responsible for the network that allows the delivery of those products and services to residential and business customers. The TPX Communications team delivers business-critical and business-as-usual communications to ensure that all TPX employees and key stakeholders understand and engage in achieving our company wide and TPX goals. We are seeking a Director of Communications, who will join the TPX Communications team, helping lead and support our communications efforts and make a meaningful impact. This individual will be responsible for leading, supporting and executing strategic, operational and highly technical employee communications and engagement activities for many enterprise initiatives related to the Global Technology Organization (GTO) (including Information Technology) and Cybersecurity areas. Within those areas, the person in this role also will lead and support various internal communications activities for executives. This person also will lead and support communications efforts for various programs impacting employees within the TPX organization. This person will report to the Senior Director, TPX Communications, and will work closely with other TPX Communications teammates. The Director of Communications will partner with leaders and subject matter experts within the GTO and Cybersecurity organizations, as well as communicators and other stakeholders company-wide, to drive and integrate communications strategies across the business. This person will be a key contributor in a fast-paced, complex and constantly changing environment. This person will lead and support projects, leveraging communications expertise – or be part of cross-functional teams established to implement major, new initiatives.

Job Description

Core Responsibilities:

  • In support of the GTO and Cybersecurity organizations:
    • Develops, supports and executes strategic employee communications and engagement plans designed to support key business objectives, long-term goals, and a high volume of projects related to those organizations. This includes assessing projects to vet employee and stakeholder impacts, liaising with project managers and subject matter experts to proactively integrate communication planning within project planning, developing and distributing highly technical content with an eye for user experience, and working closely with key stakeholders across the business.
    • Provides communications support to key executives within those organizations, including communications around key initiatives, high level organization announcements, town hall meetings, internal speaking engagements and other communications needs.
    • Partners with HR and other key stakeholders to ensure alignment across the company and the timely and effective dissemination of messaging and materials to employees, including reinforcement of TPX cultural initiatives.
  • In support of TPX programs:
    • Develops and supports communications campaigns and events designed to inform, engage and inspire TPX employees, which includes a large, globally based developer population
    • Collaborates with leaders and teammates across the TPX Communications team to bring these efforts to life
  • Provides support, guidance and leadership within teams or projects/initiatives as needed; leads projects that involve cross-functional partners as necessary.
  • Coordinates with appropriate communications counterparts to ensure proper calibration of communications to employees (avoiding collisions, etc.).
  • Manages consultants/contracted resources as needed, including creative agencies, event planning firms, graphic designers, etc.
  • Keeps communications fresh, creative, and engaging; regularly develops and explores new ideas and strategies, such as social forums and platforms.
  • Ensures proper post-project analysis and “continuous improvement” approach, with a keen eye for metrics and communications effectiveness.
  • Consistently exercises independent judgment and discretion in matters of significance.
  • Other duties and responsibilities as assigned.

Qualifications:

  • Bachelor's Degree or Equivalent; business, communications, or journalism preferred.
  • Generally requires 10+ years related experience, preferably relevant, technically oriented internal or operational communications experience.
  • Ability to write quickly; distilling complex concepts into key messages is critical in a fast-paced environment.
  • Demonstrated ability to develop effective partnerships across the organization at all levels.
  • Demonstrated ability to multi-task, balancing competing priorities to produce high quality work.
  • Superior oral and written communication skills.
  • Excellent verbal communication and interpersonal skills.
  • Strong project management skills.
  • Experience with managing communications for large-scale change initiatives.
  • Affinity for technology.
  • Proficiency in Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
  • Experience with online content management and publishing systems a plus.

.

Employees at all levels are expected to:

  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what's right for each other, our customers, investors and our communities.

Disclaimer:

  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.



Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.


Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years +

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