Inside Sales Support

6 days ago

Milwaukee Wisconsin, Milwaukee County, WI, United States Johnson Controls Full time

What you will do

This role is ideal for someone who enjoys interacting with customers, has a knack for technical details, and thrives in a fast-paced sales environment. If you have a passion for HVAC systems and want to support a dynamic sales team, this could be the perfect opportunity for you

How you will do it

  • Customer Interaction: Handle incoming escalation calls and emails from customers, providing information about their orders in coordination with the escalation and customer support teams

  • Pricing strategy: Work with the team leader and RSMs on tracking and preparing pricing strategies for key and target markets based on projects secured/ lost/ cancelled.

  • Technical Training: Assist the RSM with delivering virtual technical and commercial product/process/policy training to our customers

  • Sales Support: Collaborate with the sales team to identify potential leads and follow up on sales opportunities/ pipeline with the RSMs to ensure pipeline in SF is up to date

  • Documentation: Maintain accurate records of customer agreements, amendments, terminations, and any other channel changes

  • Market Knowledge: Stay updated on the latest HVAC products, industry trends, and competitor offerings.

What we look for

  • Education: High school diploma or equivalent; a degree in Business, Marketing, or a related field is preferred.

  • Experience: Previous experience in inside sales or customer service, preferably in the HVAC industry. Interest into transitioning into an outside sales role is a plus

  • Technical Skills: Basic understanding of HVAC systems and components.

  • Communication Skills: Excellent verbal and written communication skills.

  • Organizational Skills: Strong organizational and time management skills.

  • Problem-Solving: Ability to troubleshoot and resolve customer issues effectively.

  • Team Player: Ability to work collaboratively with the sales team and other departments.

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