Hampton Inn Rancho Cordova- Front Office Supervisor

5 days ago

Rancho Cordova California, Sacramento County, CA, United States Hampton Inn Rancho Cordova Full time
Compensation Type: Hourly Highgate Hotels:

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location:

Hampton Inn Rancho Cordova

10755 Gold Center DriveRancho Cordova, CA 95670 Overview:

The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. This position will also have housekeeping/room inspection aspects. Hourly wage will range from $19-$21 per hour.

Responsibilities:
  • Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
  • Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
  • Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
  • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
  • Review Front Office log and Trace File daily.
  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
  • Respond to and monitor Guest Reviews.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions as listed in the Red Book.
  • Be familiar with all in-house groups.
  • Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.
Qualifications:
  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Services experience preferred.
  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.
  • Maintain a warm and friendly demeanor at all times. Supervise all team members in their respective roles at the Front Office.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.

  • Hampton Inn Rancho Cordova

    2 weeks ago

    Rancho Cordova, California, 95670, Sacramento County, CA, United States Hampton Inn Rancho Cordova Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Exodontist

    4 weeks ago

    Sacramento, California, 95842, Sacramento County, CA, United States Western Dental & Orthodontics Part time

    Overview: Exodontist**Earning Potential of $590K per year (based on experience)**We are seeking an Exodontist for our offices in the Sacramento and Rancho Cordova, CA region.. This is a fantastic opportunity for the right Exodontist!At Western Dental & Orthodontics, we are a Dental Home providing a lifetime of services for our patients. Exodontists, like...

  • Housekeeping Supervisor

    5 days ago

    Visalia, California, 93291, Tulare County, CA, United States Fairfield Inn Visalia Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Agent

    4 days ago

    Vacaville, California, 95687, Solano County, CA, United States Fairfield Inn Vacaville Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Agent

    4 weeks ago

    Vacaville, California, 95687, Solano County, CA, United States Residence Inn Vacaville Part time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Loss Prevention Officer

    4 weeks ago

    Rancho Mirage, California, 92270, Riverside County, CA, United States Marriott International, Inc Full time

    Additional InformationJob Number24197870Job CategoryLoss Prevention & SecurityLocationThe Ritz-Carlton Rancho Mirage, 68900 Frank Sinatra Drive, Rancho Mirage, California, United States, 92270VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Patrol all areas of the property; assist guests with room access. Monitor...

  • Room Attendant

    4 weeks ago

    Ontario, California, 91764, San Bernardino County, CA, United States Residence Inn Ontario Part time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Host or Hostess

    2 days ago

    Rancho Mirage, California, 92270, Riverside County, CA, United States Marriott International, Inc Full time

    Additional InformationJob Number24204073Job CategoryFood and Beverage & CulinaryLocationThe Ritz-Carlton Rancho Mirage, 68900 Frank Sinatra Drive, Rancho Mirage, California, United States, 92270VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Greet guests and determine the number in their party. Seat guests by...

  • Front Office Manager

    5 days ago

    San Francisco, California, 94103, San Francisco, CA, United States Hyatt Regency San Francisco Downtown SOMA Full time

    Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Maintenance Engineer

    1 week ago

    Folsom, California, 95630, Sacramento County, CA, United States Courtyard Folsom Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Pastry Cook I

    7 days ago

    Rancho Mirage, California, 92270, Riverside County, CA, United States Marriott International, Inc Full time

    Additional InformationPay: $25.00 to $25.50/hourJob Number24208824Job CategoryFood and Beverage & CulinaryLocationThe Ritz-Carlton Rancho Mirage, 68900 Frank Sinatra Drive, Rancho Mirage, California, United States, 92270VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Prepare breads and pastries, including...

  • Asst. Director of Front Office

    5 days ago

    San Francisco, California, 94103, San Francisco, CA, United States Hyatt Regency San Francisco Downtown SOMA Full time

    Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Hybrid Outpatient Psychiatrist or PMHNP

    3 months ago

    Elk Grove, California, 95624, Sacramento County, CA, United States Mindpath Health Full time

    Overview: Why Mindpath Health? Join Mindpath Health as we expand access to high quality mental health care in the communities we serve. We provide a well-supported outpatient practice setting where we treat mostly commercially insured patients of all ages with a wide range of mental health diagnoses. As part of a national group practice, you will have access...

  • Pastry Cook III

    2 days ago

    Rancho Mirage, California, 92270, Riverside County, CA, United States Marriott International, Inc Full time

    Additional InformationEntry Level, Applicant with Pastry experience. Luxury and hospitality experience preferredJob Number24210467Job CategoryFood and Beverage & CulinaryLocationThe Ritz-Carlton Rancho Mirage, 68900 Frank Sinatra Drive, Rancho Mirage, California, United States, 92270VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management...

  • Pastry Cook III

    2 days ago

    Rancho Mirage, California, 92270, Riverside County, CA, United States Marriott International, Inc Full time

    Additional InformationJob Number24210467Job CategoryFood and Beverage & CulinaryLocationThe Ritz-Carlton Rancho Mirage, 68900 Frank Sinatra Drive, Rancho Mirage, California, United States, 92270VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Prepare and cook food according to recipes, quality and presentation...

  • Housekeeping Room Attendant

    3 weeks ago

    Rancho Mirage, California, 92270, Riverside County, CA, United States Marriott International, Inc Full time

    Additional InformationJob Number24197055Job CategoryHousekeeping & LaundryLocationThe Ritz-Carlton Rancho Mirage, 68900 Frank Sinatra Drive, Rancho Mirage, California, United States, 92270VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Respond promptly to requests from guests and other departments. Fill cart with...

  • General Accountant Payroll

    4 weeks ago

    Rancho Mirage, California, 92270, Riverside County, CA, United States Marriott International, Inc Full time

    Additional InformationJob Number24197062Job CategoryFinance & AccountingLocationThe Ritz-Carlton Rancho Mirage, 68900 Frank Sinatra Drive, Rancho Mirage, California, United States, 92270VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Check figures, postings, and documents for accuracy. Organize, secure, and...

  • General Accountant

    3 days ago

    Rancho Mirage, California, 92270, Riverside County, CA, United States Marriott International, Inc Full time

    Additional InformationPay: $22.10 - $22.60/hourJob Number24209610Job CategoryFinance & AccountingLocationThe Ritz-Carlton Rancho Mirage, 68900 Frank Sinatra Drive, Rancho Mirage, California, United States, 92270VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Check figures, postings, and documents for accuracy....

  • Pastry Cook II

    4 weeks ago

    Rancho Mirage, California, 92270, Riverside County, CA, United States Marriott International, Inc Full time

    Additional InformationPay: $24.00 - $24.50/hourJob Number24184928Job CategoryFood and Beverage & CulinaryLocationThe Ritz-Carlton Rancho Mirage, 68900 Frank Sinatra Drive, Rancho Mirage, California, United States, 92270VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Prepare and cook food according to recipes,...

  • Pastry Cook I

    4 weeks ago

    Rancho Mirage, California, 92270, Riverside County, CA, United States Marriott International, Inc Full time

    Additional InformationJob Number24184923Job CategoryFood and Beverage & CulinaryLocationThe Ritz-Carlton Rancho Mirage, 68900 Frank Sinatra Drive, Rancho Mirage, California, United States, 92270VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Prepare breads and pastries, including preparing doughs and fillings,...