Process Improvement Manager

3 weeks ago

Murfreesboro Tennessee, Rutherford County, TN, United States Servpro Industries, LLC Full time

What we offer

  • Excellent health benefits plan, which includes medical, vision and dental options
  • 401(k) with company match
  • Company profit sharing plan
  • Generous paid time-off and paid holidays
  • Paid parental leave
  • Company-paid mental health benefit through Headspace
  • 2 free on-site fitness rooms
  • Employee Assistance Program
  • Employee Resource Groups
  • Personal and professional development program

Job Summary

The Office Process Manager will lead a team responsible for mapping and improving all SERVPRO franchise administrative processes with a focus on efficiency. This position will also serve as a lead trainer/classroom instructor for SERVPRO® business system applications, office processes, or other assigned Operations Support program content. The Office Process Manager will direct the day-to-day activities of Specialists on the Office Process team. This position will assist with the ongoing design, development, and maintenance of training content and tools that help learners achieve skills competence in all administrative functions and associated Key Performance Metrics (KPMs). As an Office Process subject matter expert, this position will serve on corporate committees, implementations, projects and assist with establishing processes and workflow, assessing training needs and evaluating training content. As a Operations Support division employee, the individual in this position is expected to represent the SERVPRO brand in a professional manner and actively and consistently support all efforts to simplify and enhance the franchise customer experience.

You will

  • Map all franchise administrative processes and identify meaningful process improvements needed to create efficient process flow.
  • Serve as Classroom Instructor/Facilitator: Function as a lead Operations Support division classroom instructor or facilitator for targeted SERVPRO learning content dealing with: SERVPRO business system applications, franchise office processes, procedures, and operational best practices.
  • Manage the day-to-day activities of Office Process teammates: Provide daily supervision to Training Specialists on the Office & Administration Team to ensure assignments and deliverables are completed per plan.
  • Design, develop and maintain training content: Work with Office Process Teammates to design, develop and maintain training resources to support skills acquisition in the franchise community in the Office Process KRA and related KPMs.
  • Serve as a subject matter expert: Represent the Operations Support division on company special training projects impacting Office Process Franchise functions. Serve as a subject matter expert on Office Process training strategies and deliverables.
  • Provide excellent customer service: Represent the SERVPRO brand in a professional, responsible manner and provide excellent customer service to the franchise community.
  • Training delivery: Thoroughly prepare to deliver Office Process learning content by developing an in-depth familiarity with the office processes, business system applications, and other training tools that target the Office Process Key Result Area.
  • Performance management: Submit personal goal progress, performance activity, and other metrics as requested for inclusion in Division and group dashboards.
  • Professional growth: Work on individual professional growth by participating in internal learning opportunities and accessing training resources, external workshops and seminars, on-the-job training and networking opportunities, and local and national professional groups.
  • Team Development: Establish Professional Development Plans for Operations Support teammates.
  • Clear Communication: Provide accurate and timely communication in an honest, straight-forward manner to all clients and coworkers. This includes all follow-up communications and scheduled assignments.
  • Role ownership: Be accountable for actions; assume ownership of job role and associated responsibilities.

You have

  • Minimum three (3) years of general office administration or small business operations experience required.
  • Two (2) years of management experience required, preferably in office administration.
  • Experience with Lean Process Implementation, with a minimum Green Belt required.
  • Demonstrated ability to manage and direct the work activity of others in a business setting; to coach and/or influence others to facilitate task performance a job requirement.
  • Ability to make decisions in a fast-paced corporate environment. Must prioritize and assign work tasks based on organizational impact.
  • Excellent oral and written communication skills. Must be able to effectively present information to diverse groups and individuals.
  • Professional appearance and demeanor. Must possess a strong customer service focus with superior active listening skills.
  • Proficient with the Microsoft Office suite applications, including MS-Word, MS-Excel, MS-PowerPoint, and MS-Outlook; advanced working familiarity with QuickBooks and Xactimate highly preferred.
  • Ability to read, write, and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straightforward, and professional manner.
  • Minimum of bachelor’s degree from accredited college or university or equivalent work experience; major in business administration, accounting, finance, or related business field preferred.
  • Certificates or certifications in specific business functions or software applications; cleaning and restoration industry certifications a plus.
  • Prior training in financial services, office management, business consulting, insurance industry or restoration industry functions and processes highly desirable.

About SERVPRO

For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.

SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.

  • Cardiac Care Unit

    4 weeks ago

    Murfreesboro, Tennessee, 37129, Rutherford County, TN, United States Trusted Health Full time

    Trusted is seeking an experienced nurse for this exciting travel nursing assignment. Trusted has streamlined the travel nursing experience by enabling nurses to apply directly to jobs without the need for recruiters. This unique approach provides more transparency, eliminates pesky calls from recruiters, and puts more money in your pocket. Join the...

  • Registered Nurse

    4 weeks ago

    Murfreesboro, Tennessee, 37129, Rutherford County, TN, United States Trusted Health Full time

    Trusted is seeking an experienced nurse for this exciting travel nursing assignment. Trusted has streamlined the travel nursing experience by enabling nurses to apply directly to jobs without the need for recruiters. This unique approach provides more transparency, eliminates pesky calls from recruiters, and puts more money in your pocket. Join the...

  • Radiologic Technologist

    1 month ago

    Murfreesboro, Tennessee, 37129, Rutherford County, TN, United States CareNow Part time

    Description This position is incentive eligible. *Sign on Bonus up to $1500*IntroductionAre you looking for a work environment where diversity and inclusion thrive? Submit your application for our Radiologic Technologist opening with CareNow today and find out what it truly means to be a part of the HCA Healthcare team.BenefitsCareNow, offers a total...

  • Radiologic Technologist

    2 weeks ago

    Murfreesboro, Tennessee, 37129, Rutherford County, TN, United States CareNow Part time

    Description This position is incentive eligible. *Sign on Bonus up to $1500*IntroductionAre you looking for a work environment where diversity and inclusion thrive? Submit your application for our Radiologic Technologist opening with CareNow today and find out what it truly means to be a part of the HCA Healthcare team.BenefitsCareNow, offers a total...

  • Coordinator Hospice Care RN

    1 month ago

    Murfreesboro, Tennessee, 37132, Rutherford County, TN, United States TriStar Centennial Medical Center Part time

    Description IntroductionTriStar Centennial Medical Center is committed to investing in the latest technology enabling nurses to work more efficiently. Are you passionate about delivering patient-centered care? Submit your application for Coordinator Hospice Care RN position and spend more time at the bedside with the patient.BenefitsTriStar Centennial...

  • RN Rehab Clinical Nurse Coordinator

    1 month ago

    Murfreesboro, Tennessee, 37132, Rutherford County, TN, United States TriStar Skyline Medical Center Part time

    Description IntroductionDo you have the career opportunities as a(an) RN Rehab Clinical Nurse Coordinator you want in your current role? We invest in what matters most to nurses like you – at home, at work, and at every stage in your career. We have an exciting opportunity for you to join TriStar Skyline Medical Center which is a part of the nation’s...

  • Clinical Nurse Coordinator

    4 days ago

    Murfreesboro, Tennessee, 37132, Rutherford County, TN, United States TriStar Southern Hills Medical Center Full time

    Description **Up to $15,000 sign on bonus options for Eligible Candidates!**IntroductionDo you currently have an opportunity to make a real impact with your work? With over 2,000 sites of care and serving over 31.2 million patient interactions every year, nurses at TriStar Southern Hills Medical Center have the opportunity to make a real impact. As a(an)...

  • Clinical Nurse Coordinator

    3 weeks ago

    Murfreesboro, Tennessee, 37132, Rutherford County, TN, United States TriStar Centennial Medical Center Part time

    Description IntroductionAre you looking for a place to deliver excellent care patients deserve? At TriStar Centennial Medical Center we support our colleagues in their positions. Join our Team as a(an) Clinical Nurse Coordinator - RN and access programs to assist with every stage of your career.***SIGN ON BONUS AVAILABLE FOR QUALIFYING...

  • PCU Clinical Nurse Coordinator

    1 month ago

    Murfreesboro, Tennessee, 37132, Rutherford County, TN, United States TriStar Southern Hills Medical Center Part time

    Description IntroductionDo you want to be appreciated daily? Our nurses are celebrated for being on the front line, empathetic for patients. At TriStar Southern Hills Medical Center our nurses set us apart from any other healthcare provider. We are seeking a(an) PCU Clinical Nurse Coordinator to join our healthcare family.BenefitsTriStar Southern Hills...

  • Electrical Apprentice

    1 month ago

    Murfreesboro, Tennessee, 37132, Rutherford County, TN, United States TriStar Southern Hills Medical Center Part time

    Description IntroductionDo you want to join an organization that invests in you as a Electrical Apprentice? At TriStar Southern Hills Medical Center, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.SCHEDULE: Monday - Friday 7am -3:30pm, hours may...

  • Freestanding Emergency Room Nurse

    1 month ago

    Murfreesboro, Tennessee, 37132, Rutherford County, TN, United States TriStar Southern Hills Medical Center Part time

    Description IntroductionDo you currently have an opportunity to make a real impact with your work? With over 2,000 sites of care and serving over 31.2 million patient interactions every year, nurses at TriStar Southern Hills Medical Center have the opportunity to make a real impact. As a(an) Freestanding Emergency Room Nurse you can be a part of...

  • PACU Nurse

    1 month ago

    Murfreesboro, Tennessee, 37132, Rutherford County, TN, United States TriStar Skyline Medical Center Part time

    Description IntroductionDo you have the career opportunities as a(an) PACU Nurse you want in your current role? We invest in what matters most to nurses like you – at home, at work, and at every stage in your career. We have an exciting opportunity for you to join TriStar Skyline Medical Center which is a part of the nation’s leading provider of...

  • Med Surg Nurse

    1 month ago

    Murfreesboro, Tennessee, 37132, Rutherford County, TN, United States TriStar Centennial Medical Center Part time

    Description IntroductionTriStar Centennial Medical Center is committed to investing in the latest technology enabling nurses to work more efficiently. Are you passionate about delivering patient-centered care? Submit your application for Med Surg Nurse position and spend more time at the bedside with the patient.BenefitsTriStar Centennial Medical Center,...

  • Licensed Practical Nurse

    1 month ago

    Murfreesboro, Tennessee, 37132, Rutherford County, TN, United States The Frist Clinic Part time

    Description IntroductionDo you have the career opportunities as a(an) Licensed Practical Nurse you want with your current employer? We have an exciting opportunity for you to join The Frist Clinic which is part of the nation's leading provider of healthcare services, HCA Healthcare.BenefitsThe Frist Clinic, offers a total rewards package that supports...

  • Pediatric Float Pool Nurse

    1 month ago

    Murfreesboro, Tennessee, 37132, Rutherford County, TN, United States TriStar Centennial Medical Center Part time

    Description IntroductionDo you want to be appreciated daily? Our nurses are celebrated for being on the front line, empathetic for patients. At TriStar Centennial Medical Center our nurses set us apart from any other healthcare provider. We are seeking a(an) Pediatric Float Pool Nurse to join our healthcare family.BenefitsTriStar Centennial Medical Center,...

  • Neuro Registered Nurse

    1 month ago

    Murfreesboro, Tennessee, 37132, Rutherford County, TN, United States TriStar Skyline Medical Center Part time

    Description IntroductionDo you have the career opportunities as a(an) Neuro Medical Surgical RN you want in your current role? We invest in what matters most to nurses like you – at home, at work, and at every stage in your career. We have an exciting opportunity for you to join TriStar Skyline Medical Center which is a part of the nation’s leading...

  • Maternal Special Care Nurse

    1 month ago

    Murfreesboro, Tennessee, 37132, Rutherford County, TN, United States TriStar Centennial Medical Center Part time

    Description IntroductionDo you want to be appreciated daily? Our nurses are celebrated for being on the front line, empathetic for patients. At TriStar Centennial Medical Center our nurses set us apart from any other healthcare provider. We are seeking a(an) Maternal Special Care Nurse to join our healthcare family.BenefitsTriStar Centennial Medical Center,...

  • Labor and Delivery Float Pool RN

    1 month ago

    Murfreesboro, Tennessee, 37132, Rutherford County, TN, United States TriStar Centennial Medical Center Part time

    Description IntroductionDo you want to be appreciated daily? Our nurses are celebrated for being on the front line, empathetic for patients. At TriStar Centennial Medical Center our nurses set us apart from any other healthcare provider. We are seeking a(an) Labor and Delivery Float Pool RN to join our healthcare family.BenefitsTriStar Centennial Medical...

  • ARRT Radiology

    4 weeks ago

    Murfreesboro, Tennessee, 37127, Rutherford County, TN, United States Urgent Team Management Full time

    Ascension Saint Thomas Urgent Care is looking for dedicated, compassionate, and experienced Medical Assistant/X-Ray or Radiology Tech to join our dynamic healthcare team in Murfreesboro, TN. FT and PRN opportunities are available! ABOUT ASCESNION SAINT THOMAS URGENT CARE:Ascension Saint Thomas Urgent Care, with 18 locations in Tennessee, is an affiliate of...

  • Cardiovascular ICU Nurse

    1 month ago

    Murfreesboro, Tennessee, 37132, Rutherford County, TN, United States TriStar Centennial Medical Center Part time

    Description IntroductionDo you have the career opportunities as a(an) Cardiovascular ICU Nurse you want in your current role? We invest in what matters most to nurses like you – at home, at work, and at every stage in your career. We have an exciting opportunity for you to join TriStar Centennial Medical Center which is a part of the nation’s leading...