Security Service Technician
1 month ago
As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.
Join the Johnson Controls family and thrive in a culture that values your voice and ideas.
Your next incredible opportunity is just a few clicks away
Here's What We Have To Offer
What we offer
Competitive pay
Paid vacation/holidays/sick time 10 days of vacation first year
Comprehensive benefits package including 401K, medical, dental, and vision care Available day one
Extensive product and on-the-job/cross-training opportunities With outstanding internal resources
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
Company vehicle, tools, and equipment provided to complete all jobs.
JCI Employee discount programs (The Loop by Perk Spot)
Check us Out A Day in the Life of the Building of the Future
What you will do
Service Technicians will diagnose problems and perform service and repairs on card access, CCTV, burglar alarm systems, electronic fire alarm systems, and other related building system products at customer sites.
How you will do it
Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.
Service and troubleshoot card access, CCTV, and burglar alarm systems.
Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals.
Exhibit effective customer service skills by consistently communicating with staff and customers to ensure customer satisfaction.
Complete Service Acknowledgements with proper coding through communication devices such as smartphones and laptop computers.
Obtain customer signature upon completing service call assignment.
Available for on-call emergency service.
Perform other duties as assigned.
What we look for
Required
2-year degree or equivalent combination of education and experience.
4 years of documented experience with card access and CCTV.
Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
Experience inspecting, repairing, and programming card access (Honeywell, Prowatch) and CCTV (Honeywell Watchpro)
Fire alarm experience is a plus.
Ability to follow verbal and written instructions.
Capable of performing physical labor, including carrying and moving equipment and tools up to 50-70 lbs.
Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding, and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
Ability to work on-call occasionally.
Demonstrate a high level of customer service.
Maintain truck inventory to ensure timely response to customer needs.
Ability to adhere to, implement, and always follow safety guidelines and procedures.
Strong organizational skills, a positive attitude, and an ability to learn quickly.
Possess a valid driver’s license and driving record that meets company requirements.
Able to pass a pre-employment background and drug test.
Retain any licenses that are required by National, State, and Local codes.
Knowledge of applicable NFPA standards.
Preferred
Documented experience with networking CCTV and Access Control systems.
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