Network Operations Engineer

1 month ago

Philadelphia Pennsylvania, Bucks County, PA, United States Comcast Corporation Full time
Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Syndication is the Comcast Technology Solutions organization established to enable other MSOs to Partner with Comcast to provide our products and features to their customers. The Network Operations Engineer position will be responsible for supporting frontline operations of syndicated partner DAA tools focused on the monitoring and alerting of network performance.

Job Description

What You’ll Do:

  • Support Syndication DAA program for MVPD&OS Frontline Operations.

  • Creation and distribution of materials supporting syndicated tools.

  • Create and conduct training on operational best practices for syndicated DAA as needed.

  • Maintain partner frontline user guides for DAA network monitoring and troubleshooting tools.

  • Act as MVPD&OS Frontline Operations DAA subject matter expert and syndication partner POC.

  • Drives issues through closure engaging all appropriate resources. Leads technical bridges and provides troubleshooting direction. Provides guidance and recommended solutions to complex technical issues.

  • Acts as an advocate for Engineering Operations procedures, policies and processes. Ensures projects are fully integrated into the operations environment including lifecycle problem management from front line CARE through Engineering.

  • Creates data and metric systems to track operational workflows; maintains records of results and feedback. Analyzes data and metrics, identifies problem areas and provides actionable insight to management.

  • Provides input to Engineering and vendors on defects and required enhancements. Attains all relevant industry standard technical certifications.

  • Performs complex and routine maintenance tests for designated areas of engineering. Identifies, isolates and escalates issues to appropriate personnel. Ensures that all maintenance is properly validated to minimize subscriber impact to (ideally) zero.

  • Contributes to design considerations for new products or architectural changes to existing products. Assists with or leads efforts to build new application infrastructure, coordinating efforts across teams.

  • Analyses problems in design, configuration, data flow and data state within a highly complex multi-product provisioning system.

  • Serves as team lead on multiple projects, often spanning different engineering disciplines within the organization.

  • Leads the integration of projects into operations including instrumentation, automation, standardization and methods/procedures.

  • Does not have any direct supervisory responsibilities. May direct workflow and act as a technical lead.

  • Consistent exercise of independent judgment and discretion in matters of significance.

  • Regular, consistent and punctual attendance.

  • Other duties and responsibilities as assigned.

What You’ll Need:

  • Bachelor’s degree or Equivalent

  • 5 – 7 years of relevant work experience

  • Experience with network monitoring and troubleshooting is strongly preferred.

  • Strong understanding of FDD/FDX networks

  • Skilled in Technical Document creation (Power Point/Word)

  • Strong written and verbal communication skills

Disclaimer:

  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Network Monitoring; Network Troubleshooting; Network Support



Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.


Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

  • Wavelengths and Network Strategy Product Manager

    3 weeks ago

    Philadelphia, Pennsylvania, 19019, Bucks County, PA, United States Comcast Corporation Full time

    Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to...

  • Sr. Director, Product Management

    5 days ago

    Philadelphia, Pennsylvania, 19019, Bucks County, PA, United States Comcast Corporation Full time

    Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to...

  • Associate Counsel, General Operations

    4 weeks ago

    Philadelphia, Pennsylvania, 19019, Bucks County, PA, United States Comcast Corporation Full time

    Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and...

  • Technical Product Specialist

    1 week ago

    Philadelphia, Pennsylvania, 19019, Bucks County, PA, United States Comcast Corporation Full time

    Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to...

  • Manager, Internet Connectivity Product Management

    3 days ago

    Philadelphia, Pennsylvania, 19019, Bucks County, PA, United States Comcast Corporation Full time

    Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to...

  • Lead Analyst, Data

    2 weeks ago

    Philadelphia, Pennsylvania, 19019, Bucks County, PA, United States Comcast Corporation Full time

    Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and...

  • Sr. Solutions Architect

    4 days ago

    Philadelphia, Pennsylvania, 19019, Bucks County, PA, United States Comcast Corporation Full time

    Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and...

  • Analyst, Materials Planning

    4 weeks ago

    Philadelphia, Pennsylvania, 19019, Bucks County, PA, United States Comcast Corporation Full time

    Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and...

  • Analyst, Supply Chain Planning

    2 weeks ago

    Philadelphia, Pennsylvania, 19019, Bucks County, PA, United States Comcast Corporation Full time

    Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and...

  • Analyst, Supply Chain Planning

    3 days ago

    Philadelphia, Pennsylvania, 19019, Bucks County, PA, United States Comcast Corporation Full time

    Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and...

  • Dialysis Clinical Manager Registered Nurse

    7 months ago

    Philadelphia, Pennsylvania, 19019, Bucks County, PA, United States Fresenius Medical Care Full time

    PURPOSE AND SCOPE:Supports FMCNA’s mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements. Ensure provision of quality patient care while maintaining cost-effective clinical operations in accordance with all legal, compliance, and regulatory...

  • Assoc Engineer

    4 weeks ago

    WARMINSTER, Pennsylvania, 18974, Bucks County, PA, United States Exelon Full time

    Who We Are: We're powering a cleaner, brighter future.Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.We're powered by purpose-driven people...

  • Sr Engineer

    4 weeks ago

    PHILADELPHIA, Pennsylvania, 19103, Philadelphia County, PA, United States Exelon Full time

    Who We Are: We're powering a cleaner, brighter future.Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.We're powered by purpose-driven people...

  • Engineer II

    2 weeks ago

    Philadelphia, Pennsylvania, 19102, Philadelphia County, PA, United States Marriott International, Inc Full time

    Additional InformationJob Number24208971Job CategoryEngineering & FacilitiesLocationThe Ritz-Carlton Philadelphia, 10 Avenue of the Arts, Philadelphia, Pennsylvania, United States, 19102VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Respond and attend to guest repair requests. Communicate with guests/customers...

  • Truck Driver

    3 weeks ago

    Langhorne, Pennsylvania, Pennsylvania, 19047, Bucks County, PA, United States Penske Truck Leasing Full time

    Immediate Opportunities: Full-time Class A CDL Truck Drivers • Average $80600 annually • Driver referral bonus program up to $5000 per referral • Home Daily • Doubles endorsement and experience required What you will do: • Cover various routes as needed • No touch, drop and hook ...

  • Truck Driver

    1 month ago

    Langhorne, Pennsylvania, Pennsylvania, 19047, Bucks County, PA, United States Penske Truck Leasing Full time

    Immediate Opportunities: Full-time Class A CDL Truck Drivers • Average $90000 annually • Weekly pay guarantee • Additional travel pay package • Driver referral bonus program up to $5000 per referral • Doubles endorsement required You will drive: • Late model, Penske Truck Leasing trucks • Best-in-class specs...

  • Truck Driver

    1 month ago

    Fairless Hills, Pennsylvania, Pennsylvania, 19030, Bucks County, PA, United States Penske Truck Leasing Full time

    Immediate Opportunities: Full-time Class A CDL Truck Drivers • Average $88400 annually • Home Daily • Driver referral bonus program up to $5000 per referral • Hazmat and doubles endorsements required • Recent doubles experience required What you will do: • Perform multi-stop deliveries of parts and...

  • Lead Analyst, Data

    4 weeks ago

    Philadelphia, Pennsylvania, Philadelphia County, PA, United States Comcast Corporation Full time

    Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and...

  • Manufacturing Engineering Coordinator

    1 month ago

    New Freedom, Pennsylvania, 17349, York County, PA, United States Johnson Controls Full time

    What you will doAs the Manufacturing Engineering Coordinator you will help support our chiller equipment test engineeringteam. You will work directly with test engineers, product design engineers, and labor staff to support projects within the equipment research and development test lab. This will include projects for collecting operating data from chillers...

  • Engineer, Senior Electrical/Mechanical

    3 months ago

    Eddystone, Pennsylvania, 19022, Delaware County, PA, United States Constellation Energy Full time

    COMPANY OVERVIEWAs the nation's largest producer of clean, carbon-free energy, Constellation is a company purposely-built to meet the challenges of the climate crisis. Constellation has been the leader in clean energy production for more than a decade and we are growing our company and capabilities. Now, we're accelerating, speeding our low-carbon or...